Athleat Reviews 

Very happy with the service over the years. Customer service has always been helpful and the packaging is fantastic in the event of any delays with couriers although since they switched to DHL I haven’t had any issues. 5 star service

I don’t know why I haven’t left this review earlier. I’ve been an Athleat customer now for almost a year. The meat is delicious and the service has always been fantastic. I’ve shared my referral code a few times so have received some free meat in the past and what’s not to like? Any issues I’ve had alanha or Sharon have always helped with. Alanha is currently looking into something for me and even over the weekend she’s been keeping me updated. P.s I really recommend the sausages! The whole family loves them.

Not long ago received my second order from Athleat and already know I’ll be a customer for a long while now. The first order was amazing. The second order there has been some issues but after speaking with Alana it’s all being sorted and I now feel very comfortable with the business as the customer service was more than I could have asked for. I am waiting for a refund but I expect that’s because of the weekend. The meat was so enjoyable and my children loved it which is the most important thing for me. This order will last me a few more days and then I’ll be sure to be placing another order

We placed our first order to try, this arrived in a very well packaged box, at a time we requested, fast delivery and the meat tastes very good. Sausages were missed off our order but after an email they arrived a few days later with an extra pack. So far so good.
Good communication and lovely tasting meat. Thank you

First time user : website and pre-order contact was good but things went very much downhill after delivery. Items ordered (veal cutlets) were significantly underweight - order weight should have been 2400g; delivered weight was 1630g. I immediately contacted Athleat but did not get to speak to anyone who could help other than a receptionist. I emailed in my complaint as well and late in the evening of delivery day I got an email to apologise and request I send photographs of the packaging labels detailing weight etc. I sent this in immediately. Day 2 - no response, Day 3 - no response again and so I called to be palmed off by the receptionist again. As a consequence I have had to make a purchase from another supplier for a dinner party leaving me considerably out of pocket! All in all, very disappointing and no contact from the team as to what they propose to do to rectify matters. Definitely would not recommend or use again - there are better suppliers available!

Excellent service and good consistent quality. Packaging is impressive, only loss of stars was due to overlong delivery, but this may be outwith direct control.

The Worst Service Ever!
I’ve been persevering with this company for a long time, buying meat for my paleo diet in bulk. The number of times they’ve got the order wrong is almost up there in double figures. It’s such a shame because it’s good meat and reasonably priced but they constantly charge me for products they’re unable to supply and there’s a lack of communication between the butchers and the office. They’ve given me all the excuses, they’ve refunded my orders in full, they’ve given me freebies - what they don’t give me is simply what I order every month. Neither do they communicate. I wouldn’t mind the meat not showing up if they didn’t charge me for it but every time I receive an order, I have to email them and tell them, it’s missing something again. I’ve finally given up after repeated attempts to sort this out. Very disappointed Athleat! I won’t be shopping with you anymore.

Placed my order which was received minus the sausages ordered, issue resolved quickly, there chicken is advertised as having no added water, whilst I was cooking the chicken I noticed there was a Lot of water, I had weighed 1590 grams raw for a recipe I was making, I weighted it after cooking and it lost 569 grams after it was cooked, I had also raised an issue with the "lean mince" when I noticed the sausages where missing, this was completely ignored, although I haven't cooked the mince yet, there is a lot of fat in it. Was promised a call back, never happened, 3 emails and no reply, only wished I had looked up reviews before purchasing, might have to contact my bank and request a charge back as company are completely ignoring me

1st time I have used Athleat and I'm very happy. I only ordered chicken breasts but they came on time and are better than the M&S ones I usually buy, and a bit cheaper. will defiantly use again.

What can I say? I cancelled my rep box due to the quality of most of the items in my second order. I was advised during the cancellation process to email my concerns which I did over a week ago and to date received no response. I have sent several chaser emails and not had a single acknowledgment to any of them.

I have placed two orders with Athleat. The first order was really good. Chicken breasts (whole), chicken thighs, steak mince, sirloin and rib eyes were all very very good and the quality is far superior to supermarkets.

I was so impressed I placed another order which I substituted the whole breasts for diced and ordered even more steak mince and thighs.

The chicken thighs were really good. However the steak mince this time round was different. I appreciate it wouldn’t be exactly the same each time but the quality in my opinion was not the same as before.

Firstly the amount of fat that was in the pan was easily double the previous batch given that it’s meant to be 95% lean? Secondly this batch of mince was a lot chewier than the previous and nowhere near as tender. I’ve tried three pouches of it and it’s the same.

I really enjoyed the whole breasts but opted for diced this time around for convenience. However, the diced breast was again quite chewy where as the whole ones were very tender.

I am looking to place another order but the after sales customer service leaves me thinking I’ll go elsewhere. To not acknowledge a concern that was sent over a week ago is not great service.

The grass fed meat is of the finest quality, rich with flavour, Takes a lot of beating!

I’m sorry to leave a bad review but it may be the only way to get a response out of you.
In December, after my credit card was hacked, your site didn’t save my new payment details. The morning of dispatch you contacted me and I re-entered my details. My order was dispatched but almost ¾ was missing and there was no insulation in the box. I emailed to let you know and mentioned that it could wait until after Christmas but I did expect a reply to acknowledge £65 worth of chicken missing from my delivery. Over the next 2 weeks no one answered the phone lines and there was no information on your website about your Christmas opening hours. A few days into New Year I managed to get through to the number on your website. I was told that it was the tracking line and the advisor couldn’t see any details on my account but she did credit my account immediately plus an extra £10. The advisor didn’t know why your customers weren’t given any ‘opening hours’ information or why my email hadn’t been answered once you reopened after the holidays, to be honest she didn’t know much at all but I thought the matter was resolved.
This week’s order was missing one item. I emailed you on Tuesday but got no response. I tried calling you on both phone numbers Wednesday and Thursday. Once, someone answered and hung up the phone. The other times I got a voicemail. I left a message but you didn’t call back. Thursday night I cancelled my rep box thinking you may respond to that. An automated email was sent to me this morning confirming the cancellation. Apparently you ‘spend far too much time looking over feedback’ your customers give you. Maybe you will look at this one. Maybe you will check why no one answers the phones or replies to emails. And maybe you will refund me for the lamb kidneys that were not in my delivery.
I’m sad to close my account. The products were excellent quality, but customer services are abysmal. My orders used to be packed by Harry and emails and phone calls were dealt with by Alana. These 2 seem to have left the company and it’s all gone downhill since then.

Edited to add: Alana's email this morning is full of lies. She did NOT email me on 24th Feb. She has just send me a copy of the refund that my credit card arranged for me. A refund I got 6 days before Alana claims to have done it. Even if she had messaged me, it would have been 12 days after my original email with no cover message explaining the 12 day delay or apology for the mistake, ignored voicemail or lack of customer service, no mention of repeated ignored phone calls or why no one answers the phone. You didn't refund me, my credit card did that. She also mentioned that you credited my account with £10, another lie. Your automated message offered me the £10 if I reopened my Rep Box but no one bothered to reply to my email or voice mail, no one read my comments at the time I closed the Rep Box. It was all automated and you had no idea how disappointed I was with your service until I left this review.

Instead of working on your customer services, you have tried to worm your way out with lies and excuses.

There is something seriously wrong with your company, that much is obvious after a simple search on Companies House website...

First order placed was incomplete. Took 2 weeks to speak to someone after leaving messages. When order was completed, the wrong variant was delivered. Quality of product is inferior as well compared to my usual on-line butcher. Only tried them because my usual butcher was out of a specific product. Will never use this again.

Top quality and very fast delivery - I‘ll be back.

Extremely happy with the service provided. Since I live in Germany and this was my first order I wasn’t sure how it would turn out. The meat was a highly high standard. We are putting in another order. Money well spent for quality.

Excellent service , Excellent produce

The meat was excellent quality, tasted awesome and packaging was top notch My only gripe was the price nearly 5 times more than what I'd pay in local butchers Although the quality and taste were better I can't justify paying that much more sorry

Really excellent service and produce.

Great service and amazing quality meat! Thank you Athleat team.

Poultry is the best I can find in Europe! Beef not really my taste. Too young not properly dry aged. No marbeling and not enough flavour. I'm a hardcore beef eater.... In general a very recommendable company.