Bagsahead Reviews 219

I was interested to discover from my tour operator about the service Bagsahead offer. As my wife and I are of advanced years we thought it would be a service that would avoid the need for us to handle our luggage on and off planes and trains on our holiday to Switzerland in June 2022.

I visited the Bagasahead website hoping to obtain a quotation for our needs. For reasons unknown, the website was unable to provide an on-line quotation but suggested sending an e-mail requesting a quotation. This I did, but a fortnight or so later and not having received any response from Bagsahead, I repeated the process. After another fortnight or so, and still having received no response, I telephoned Bagsahead, explained the situation and was promised a reply with a quotation "within a few days".

Again, total silence. So, I gave up. It made me wonder, if they were so incompetent when it came to giving me a quotation, how incompetent would be the service if I had chosen to use them? Where might my luggage have gone?

Quick, easy and efficient. The team responded to emails very quickly and was a stress free process.

Good service and excellent communications. There was a potential problem with our bags because of covid and lockdown but once explained to them they dealt with it sensibly and reasonably. I would use Bagsahead again.

Easily the worst investment. Firstly the company did not send me the final document or luggage tags needed to book in my baggage collection, so despite numerous emails back and forth for weeks I took off work on the day I requested it to be collected (as they said the pickup could be anytime 9-5) and at 3:30 I called to double check they were coming. They said they did not have me on the books for collection. Luckily I wasn’t moving out of the house for a couple days and they scheduled the pickup for the following day. When I arrived in Spain, customs threatened to “destroy my bags” if I didn’t give them the required documentation of my residency (which is impossible to get within a month of arriving in the country.) I was not advised by DHL that this would be the case or I’d have just paid extra for excess baggage on my flight. When the bags finally arrived, the whole wheel was ripped off my brand new quality suitcase. If I’d have known this would be the process I would have never used this service.

Very good service. Decent price and transit time. Fedex comms not so great, but hey!

We've recently used Bagsahead to ship a heavy bag to our holiday destination and back. Many companies will only transport boxes or suitcases, we were delighted to find that Bagsahead accept any kind of luggage at an incredibly competitive price. The whole process was incredibly swift and smooth, communication was excellent, and when we had slightly quirkier circumstances with the pick up at our holiday home, Bagsahead went out of their way to make sure everything could go as planned. We will definitely use them again and would highly recommend!!!

I have used Bagsahead on numerous occasions now and they are always reliable and get my bags to my destination ahead of me, safely and without issues. They know their onions - book with them and you won't regret it!

If you need to ship a bag abroad you can trust Bags Ahead. They are great at communicating with you.
I had a problem with some luggage and they went above and beyond to help make sure I retrieved it. I can't thank you enough for all your excellent customer service.
I hope this company goes from strength to strength as you deserve it!

Moved fast, everything went as expected, all the luggage arriving promptly and in good condition

This has been the best experience ever - Bags Ahead delivered as promised! Follow up and customer service has been 1st class even with Brexit and challenging COVID issues.

Highly recommended and will be using your service in the future.

Many thanks to the whole team.

Exceptional service every time from Bagsahead. Bagsahead manage the pickup transport and delivery extremely efficiently and keep me informed every step of the way. Always very responsive to any queries.

Fab service

From London to Irelamd in two days! Nice one

Great value, first class service - have always done exactly what they said they would do.

Have now used Bagsahead maybe 10 times (we have a holiday home and young kids so ship stuff back and forth) and have nothing but good things to say about them.

I cannot imagine how they could improve their service. It was perfect and incredibly fast, taking less than 24hrs to get two massive (30kg) bags from London to Yorkshire. I will absolutely use Bagsahead again and will definitely recommend them to friends and family. Thanks guys!

Quick and efficient, good at keeping me updated, would use again in future.

Your costumer service was incredible, my questions were answered right away, and always with much respect.

Excellent service. I Had my snowboard sent from the UK to Canada with bags ahead. The dimensions of my bag differed to the ones on the website so I emailed customer services for a bespoke price which was very competitive with other services I had been looking at. I was kept informed of the progress of my package at each stage and it arrived quickly and undamaged. Highly recommend using this company, I will use them again 100%

Great service! Managed to accommodate my urgent request and worked outside of their business hours. Everything was received on time and in the same condition as sent

Highly recommended. I am very happy with the service that Bagsahead has provided, from start to finish. I was also updated on the tracking process by them.