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Rated 1 out of 5 stars

I was interested to discover from my tour operator about the service Bagsahead offer. As my wife and I are of advanced years we thought it would be a service that would avoid the need for us to h... See more

Rated 5 out of 5 stars

Bags were collected without fuss from London on Monday morning and arrived in southern Spain a day early on Thursday. Cheaper than paying for luggage with a budget carrier, more weight allowance, and... See more

Company replied

Rated 5 out of 5 stars

I cannot imagine how they could improve their service. It was perfect and incredibly fast, taking less than 24hrs to get two massive (30kg) bags from London to Yorkshire. I will absolutely use Bagsahe... See more

Company replied

Rated 5 out of 5 stars

Collected when the they said. The package (skis) arrived at our destination with time to spare and the skis were back with us 4 days after leaving our place of holiday. Continuous updates as to the pa... See more

Company replied

Company details

  1. Travel & Vacation

Information provided by various external sources

Bagsahead is designed to take the stress, so you travel light. We offer a fully bookable online door to door luggage delivery service all over the world. So why not head to the airport with your hand luggage only, take more time to enjoy your travels, ...


Contact info

4.2

Great

TrustScore 4 out of 5

219 reviews

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Rated 5 out of 5 stars

Brilliant

Brilliant efficient service with a personal touch, recommend Bagsahead unreservedly.

September 21, 2018
Unprompted review
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Reply from Bagsahead

Thank you Alexia, really appreciate the feedback!

Rated 5 out of 5 stars

Chris and Bagsy are the Clark Kent and…

Chris and Bagsy are the Clark Kent and Superman of the logistics world. Recommended without hesitation or reservation.

September 5, 2018
Unprompted review
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Reply from Bagsahead

Ha ha thank you, this is without doubt the coolest review we have ever received, just don't ask us to deliver to Metropolis.

Rated 5 out of 5 stars

Perfect end to end service.

We tried our best to make it difficult with changes to addresses but the team at Bagsahead had everything covered. I’ll miss the live chats and update emails.

Service was absolutely seamless, thanks guys.

August 30, 2018
Unprompted review
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Reply from Bagsahead

Thank you for the great feedback Mark, really appreciated. We do love a good chat.

Rated 5 out of 5 stars

Excellent service

Excellent service , kept me informed throughout.
Answered all my queries promptly
Arrived & collected on time.
Many thanks

August 30, 2018
Unprompted review
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Reply from Bagsahead

Lovely, thank you for your kind words.

Rated 5 out of 5 stars

Perfect service.

August 29, 2018
Unprompted review
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Reply from Bagsahead

Thank you very much Zeus, we hope to work with you again in the future,

Rated 5 out of 5 stars

AMAZING When Moving Abroad

Chris and his team at Bagsahead are FABULOUS. Communication is prompt, easy, and feels like a friend is helping you out. They walk you through every step of the process and make sure you are completely taken care of if there are any issue.

I chose Bagsahead because I was moving from the US to the UK and found that it was way more cost effective to ship my luggage ahead rather than carry it all on the plane. I am SO glad I chose to go with Bagsahead@

August 2, 2018
Unprompted review
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Reply from Bagsahead

Thank you so much for this, it is really appreciated. We hope you enjoy the UK and look forward to hearing from you again in the future.

Rated 5 out of 5 stars

Great service

Great service. Timely collections & updates. Would highly recommend.

July 29, 2018
Unprompted review
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Reply from Bagsahead

Thank you very much Phil, this is really appreciated.

Rated 5 out of 5 stars

Simply Amazing and Excellent

I would highly recommend Bagsahead to anyone and everyone. Their customer service is outstanding, and they go above and beyond to make sure the pick-up, process and delivery is smooth and stress-free.

July 27, 2018
Unprompted review
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Reply from Bagsahead

Wow, thanks Jack. Really kind words that mean the world to the team. Enjoy America and we hope to hear from you again in the future!

Rated 5 out of 5 stars

In a very short period of time ...

In a very short period of time, I had to move a very dear elderly friend's most important possessions from London to Northumberland.
Chris and the team at Bagsahead couldn't have more helpful, friendly and timely with all the complicated items to be moved.
I would highly recommend Bagsahead.
Thanks again Folks! :)
Davy D

July 18, 2018
Unprompted review
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Reply from Bagsahead

Thank you very much for this Davy, especially as your shipment was some weeks ago, we really appreciate you taking the time to send this over. Hope to speak again in the future!

Rated 5 out of 5 stars

Fantastic service

Fantastic service - delivered when said - will definitely use again - highly recommend!!!!

July 16, 2018
Unprompted review
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Reply from Bagsahead

Thank you for taking the time out to send this, especially when you should be relaxing on holiday! Have a fantastic time and thank you again.

Rated 5 out of 5 stars

FIRST TIME USER

AFTER A FALSE START, WHICH WAS MY FAULT AND NOTHING TO DO WITH BAGSAHEAD, THEY PERFORMED THE TASK OF GETTING SUITCASES OUT TO VENICE-ARRIVING THE DAY BEFORE WE GOT THERE-AND OVER 2 WEEKS LATER GETTING THEM SENT BACK FROM ROME TO THE UK. EVERYTHING WENT LIKE CLOCKWORK AND I WILL DEFINITELY USE BAGSAHEAD AGAIN IN THE FUTURE. IT WAS SO EASY TO TRAVEL OUT AND RETURN HOME WITHOUT DRAGGING SUITCASES EVERYWHERE.

July 13, 2018
Unprompted review
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Reply from Bagsahead

Thank you Stan, delighted it worked for you and hope you enjoyed Venice & Rome!

Rated 5 out of 5 stars

Great customer service

Great customer service, cheaper than alternative companies and managed to deliver my bags even sooner than expected

July 6, 2018
Unprompted review
Bagsahead logo

Reply from Bagsahead

Thank you for the great feedback Guy, hope to work you again in the future.

Rated 5 out of 5 stars

Brilliant

Brilliant - would certainly use again

July 4, 2018
Unprompted review
Bagsahead logo

Reply from Bagsahead

Thank you for the positive feedback, really appreciate it.

Rated 5 out of 5 stars

I would have no hesitation in…

I would have no hesitation in recommending this company at all.
They are very professional and courteous.

July 3, 2018
Unprompted review
Bagsahead logo

Reply from Bagsahead

That's great, thank you very much for this. Really appreciated.

Rated 5 out of 5 stars

Reliable & Knowledgable

So pleased we've found a company that really know what they are doing, everything was very smooth and they guys were very knowledgeable and kept us updated throughout. Will 100% use again!

July 2, 2018
Unprompted review
Bagsahead logo

Reply from Bagsahead

Great thank you very much, we do try! Really appreciate the feedback

Rated 5 out of 5 stars

Great customer service

Great customer service, helped me with all the documentation

June 21, 2018
Unprompted review
Bagsahead logo

Reply from Bagsahead

Great, thank you very much. Pleased it all worked well for you. Hope you enjoy the States!

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