Balfe's Bikes - Reigate Reviews 

Full service done on the same day as the booking.
Great value for money, very professional team. 😀

Helpful, knowledgeable staff , great customer service. Accurate estimates.

Bit of a dualistic atmosphere in there, the sales process was fine up until I went to collect my bike. It felt like my bike was being held ransom for some perhaps misunderstanding? To give you an idea: One salesman who’s name began with an “M” said, (as I was walking around with my coffee) “it’s not your’s until we’ve completed the pdi” but then proceeded to chat away to someone else while 2 other staff members were available but not going to sign me off (fine with that). About 90 minutes later, when the pdi was completed. I courteously pointed out some play between the front rotor and the wheel. While showing one of the techs what I meant, another younger chap (who’d been hiding in the corner the whole 90 minutes) came over and said I was breathing down their necks and that he’d rather refund me than diagnose the issue (this was entirely his idea). He eventually yielded (not without rude protest) to remove the wheel, inspect the rotor and re-torque it but in doing so, threw the disassembled components on the bench in a foul mood. For the first time this made me, as a customer, feel quite unsafe. And it left an impression that lasted long enough for me to want to leave this review when asked.

Friendly helpful staff who did a top job servicing my rather filthy gravel bike.

Had my mtb wheels set-up for tubeless. As always excellent and efficient service!

Knowledgeable and friendly staff. Keen prices and good selection.

Great bike shop. Had some really useful mountain biking advice for my son from knowledgable staff member. Walked out with helmets and gloves and happy boy.

Staff always very helpful and on hand to offer advice and recommendations where needed. As someone new to cycling, they have been amazing!

Richard did a good job fixing my brakes, thanks

Balfe's Reigate is my go to bike shop. They are a nice and very helpful bunch of people - helping with the right kind of item I need, giving me tips on my bike.

Knowledgeable staff and really helpful

Richard and Simon could not do enough to help me, super friendly and helpful!

Staff are always friendly and helpful and offer good advice.

Excellent advice and great service. 2nd bike I have purchased from Balfes and I will go back to them for any future purchases. Brilliant.

Good, friendly and informed service. Just what you need when investing in a new bike.

Really helpful and knowledgeable staff

It’s the 4th bike I’ve bought from Balfes and they were brilliant again. Matt in particular was so helpful and patient and his knowledge and advice were exceptional, someone who knows his stuff and is clearly passionate about what he does. Thanks Matt, and a mention to Simon and Richard too…thank you.

Great service. Very helpful couldn’t recommend them more

Only provided a partial solution

Great customer service. Very pleased with whole experience.