Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... See more
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I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... See more
Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... See more
The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... See more
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Company details
About Balfe's Bikes - Streatham
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
87 Streatham Hill, Streatham, SW2 4UB, London, United Kingdom
- 020 8671 1984
4.5
Excellent
892 reviews
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Great customer service
The team were great in servicing my bike. Although something wasn't right after the initial service, they did their best to make the corrections and rectify it as soon as possible.
September 12, 2025
Reply from Balfe's Bikes - Streatham
We appreciate your feedback and are pleased that our Streatham team provided great service. We're glad we could promptly correct the issue after the initial service to your satisfaction. Kind regards, Balfes Bikes
Friendly helpful staff
Friendly helpful staff. Serviced my bike within 2 hours of booking and taking it in. Great
September 16, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that our Streatham team was helpful and friendly! We appreciate you mentioning the quick service. Thank you for your positive feedback. Kind regards, Balfes Bikes
Great service and really knowledgeable…
Great service and really knowledgeable Bike people. what more could you ask for.
September 5, 2025
Reply from Balfe's Bikes - Streatham
We're happy you received great service from our knowledgeable Streatham team! It's wonderful to know we met your expectations. Thanks for your feedback. Kind regards, Balfes Bikes
Good work….
September 8, 2025
Reply from Balfe's Bikes - Streatham
Thanks so much for the kind words! We're really glad to hear you were happy with our service at our Streatham store. If there's anything else we can help with down the line, don't hesitate to reach out. Kind regards, Balfes Bikes
Recently bought a new road bike
Recently bought a new road bike. Great friendly, knowledgeable staff and excellent customer service.
September 8, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that you had a great experience with our knowledgeable Streatham staff and excellent customer service while buying your new road bike. Thanks for your feedback! Kind regards, Balfes Bikes
Great staff with knowledge to match.
The staff are very friendly, knowledgeable and helpful.
September 3, 2025
Reply from Balfe's Bikes - Streatham
We appreciate your kind words! We're happy to hear that our Streatham team were friendly, knowledgeable, and helpful during your visit. Kind regards, Balfes Bikes
Craig was so helpful!!
Craig was so helpful!!! Thanks so much for such a positive experience, even though I didn’t end up buying the M bike, I went to another Balfe’s bikes to try the L and brought it. Not sure I would have made a decision so fast without Craig’s advice.
August 31, 2025
Unprompted review
Reply from Balfe's Bikes - Streatham
We're happy to hear that you had such a positive experience! We appreciate you sharing how helpful our advice was in making your decision, even though you purchased your bike at another location. Thanks for your feedback! Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Streatham
Hi,
Apologies we did not meet your expectations on this occasion.
Excellent service and gear replacement
On time, helpful, communicative, and now the bike runs great!
July 20, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that our service was helpful and communicative, and your bike is running well! Thank you for your positive feedback. Kind regards, Balfes Bikes
Great team, great service!
The team at the Streatham location were brilliant as always! They took time to add my rear rack on securely. I really appreciate how welcoming they are as a novice cyclist.
July 22, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that our team at the Streatham location provided such excellent service! It's great to know that you felt welcomed, and we appreciate your positive feedback regarding the rear rack fitting. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Streatham
We're happy to hear that you're pleased with our work! Thank you for your kind words and positive feedback; we appreciate it. Kind regards, Balfes Bikes
Helpful, happy Bike Gurus
I took my bike in as was having issues with gears that I couldn't figure out for myself. The guys at Bales Streatham were brilliant- so helpful and knowledgeable. They resolved the problem, were chatty and were never patronising which is one of the main problem with bike shops generally.
I can't rate this shop and the geezers inside highly enough!
July 10, 2025
Unprompted review
Reply from Balfe's Bikes - Streatham
We're happy to hear that our team was helpful in resolving your bike's gear issues. We appreciate your positive feedback and are glad you enjoyed your experience in our shop. Thank you!
Brilliant service and advice.
July 6, 2025
Reply from Balfe's Bikes - Streatham
We are delighted to hear you found our service and advice helpful. Thank you for sharing your positive experience with us.
Good shop & online experience
June 29, 2025
Reply from Balfe's Bikes - Streatham
We're glad you enjoyed your experience both in our shop and online. Thank you for sharing your positive feedback with us! Kind regards, Balfes Bikes
Great bike shopping experience
Immediately felt comfortable when I walked in. Staff pleasant and friendly but not pushy. Had been to 4 other bike stores but didn't buy from them as they either instantly assumed I'd want a 'ladies' bike or tried to flog me the most expensive bikes. Craig who dealt with me was super helpful and professional. He made the experience easy and stress-free. Bought the bike and the whole kit. Will definitely go back when I want an upgrade and recommend Balfes Streatham to everyone.
June 8, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that you felt comfortable in our store and that the team was helpful. We aim to provide a stress-free experience and are so glad you found the perfect bike and kit. Thank you for your recommendation!
Delivery didn't come on time
June 17, 2025
Reply from Balfe's Bikes - Streatham
We regret that your delivery was late. We'll investigate and do what's necessary to improve our delivery times. Thank you for your feedback.
As a regular customer at Balfe’s I am…
As a regular customer at Balfe’s I am always quite surprised with the low attempt to make my life easier. You are my local bike shop yet it always seems when I come in (quite regularly!) that helping me get my bike fixed is a hassle to you and no attempt to try and limit the hassle the fact you are so busy means for my broken/not working/in need of help bike. When I bought my bike with you, I got more attention and support but it is dried up further and further over time.
June 17, 2025
Reply from Balfe's Bikes - Streatham
We appreciate you taking the time to share your experience. We're sorry to hear that our recent service hasn't met your expectations as a regular customer. We will address your concerns about bike service support internally to improve our customer experience. We apologise for these underwhelming experiences.
Reply from Balfe's Bikes - Streatham
We're so glad you had a positive experience with our service and value! Your feedback means a lot to us, and we really appreciate it.
Good service and friendly staff.
June 16, 2025
Reply from Balfe's Bikes - Streatham
We're glad you found our staff friendly and the service good. We appreciate your positive feedback very much. Thank you.
PUNCTURE REPAIR
Hi
Got my puncture repaired on the spot.
This helped me to get to work on time.
June 13, 2025
Reply from Balfe's Bikes - Streatham
We're happy to hear that our quick puncture repair helped you get to work on time. Thank you for your positive feedback; we really appreciate it!
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