Bartolini 

worst experience in delivering packaging through europe ever.
i've been working in the import/ export trade market since 10 years now and i never had issues like this even on long distance deliveries.

i sent a normal package from the north of italy at the beginning of november and the package never arrived to spain at the adress specified.
on their website packlink was giving info i.e. : " delivery attempt failed " when they never ever rang the doorbell.
after 3 attempts pack link sent back the package to the sender, charging for waiting time in the deposit and the delivery back, which is ridicoulous.

Last but not least, the package did not come back yet, and it's 12/12.. more than a month after the delivery.
if i had the option to rate with a quarter of a star i've would've chosen that because not even a full one describes their awful service.

additional info:
when asking for a telephone number to the customer service they have no direction.

This company never gets their deliveries right. Their tracking system doesn't work most of the time and when it shows "Out for delivery" they never come and later you get a message that "Nobody was there to received the package". I've been waiting for a delivery again for the whole day, called their office 4 times and they promised to delivery my package before 5PM. Guess what? 5:30PM and still nothing...

Word of advice, stay waiting from using BARTOLINI (BRT), and if you buy something on Amazon make sure to send an message to your seller not to use BARTOLINI for the delivery.

Call center maleducato. Merce non consegnata nonostante ci fosse la custode.

They announced shipment at the construction site for August 7th, 2017. They did not show up, they did not call me on the phone (they have the number). They sent an email that I only could read the evening of the same day. In the email they announced shipment on August 8th. They did not show up, they did not call me on the phone, they did not even send me an email. I called them on the phone and the lady who answered had the guts of telling me "we have no obligation to call you on the phone." These guys have no idea what attention to the customer means.

Vermante pessimo

It has no sense to track a package if you don't provide any information about it! Also, I got a message that my order will arrive between 10am-18pm (very accurate), of course they didn't show up all day long, didn't send any notification about the delay..

First experience - after two weeks of waiting I have not accepted it.
BRT twice promised to deliver and even made appointment and failed.
The goods were sent back and I was fully reimbursed and gratified by shop!

Second parcel - some items arrived broken - thanks to the shop, the goods were reimbursed. BRT silently (not notifying me or sender) repacked broken items.

Third delivery - parcel was circulating between their branches - they couldn't decide which should deliver and I was waiting at home.

Several times they predented they tried deliver and nobody was at home, which was simply not TRUE!