Bathroom Village Reviews 

I have previously ordered things from Bathroom Village and had a good experience. Sadly on this occasion, I had to wait 2 months for an item then had to chase for it eventually. By the time it arrived my builder had finished with our build and we can’t use the product now. I was 4 days outside the return policy and they refuse to even exchange the item. My advice would be to only order items you are sure you will keep. I would not recommend using this company.

AVOID THIS COMPANY LIKE THE PLAGUE, WORST CUSTOMER SERVICE EVER!!! VERY UNHELPFUL DID NOT RESOLVE MY ISSUE WITH FAULTY CEILING LIGHTS I WOULD NOT RECOMMEND THIS COMPANY TO ANYBODY DO NOT BUY ANYTHING FROM THEM!!

Needed a couple of chrome towel rails but of a certain look & design for a customer of ours. Found the exact thing we were looking for here.

Good price, easy ordering and quick delivery which was well packaged.

Customer delighted with the product as were we

Helpful over the phone and ordering process was pretty straight forward, but the delivery was incredibly slow and then I wasn't informed when the order was delayed and the product was out of stock. Cutomer services weren't particularly helpful or interested. It was a shame as it was an otherwise good experience.

Outstanding Customer Service today from Bathroom Village. I bought a pair of HiB LED Bathroom Cabinets - price was competitive and they were absolutely beautiful. Arrived quickly with no issues. However when the electrician finally put them up last week, we discovered there was a crack inside one of the doors. My bad - I had received them a number of weeks before and as they were large, and quite heavy I had not dared take them out of the boxes so I'd gone outside of the 14 day period. I rang Bathroom Village dreading that I would have to completely replace one but no, they immediately contacted HiB and sorted out a replacement door for me - I am so grateful for this great level of service which you don't get that often any more. Credit obviously to HiB too for treating customers brilliantly even though I'd not checked the goods on receipt - a lesson learned. Special mention to Vicky at Bathroom Village, she's is super efficient and lovely to deal with.

Bathroom village is a wholly dishonest and untrustworthy company. We place a £4000 order with them, enticed by their low prices.

First, their communication on the progress with order was non-existent. It was only after repeated calls to them that we discovered that critical items in the order where not in stock and were due to be delivered long after the bathroom build was to be completed.

When we tried to cancel the unfulfilled items they refused and insisted they would be shipped to us.

We then had to go through their returns process. Which is designed to prevent returns. We took all required action and paid for the return via a pallet shipping company with a recorded delivery.

The order was delivered September 2, returned on 3 and delivered back to them (signed for) on 6th September.

Since then we have called repeatedly to secure the £2000+ refund. Their attitude to customer service is: (i) "its with the warehouse; who don't have a telephone"; (ii) "my manager has to deal with this" - the manager is never there and never does; (iii) "give me your number and we will call back" - they never do; and (iv) Hang up...which has happened on three separate occasions.

This company is dishonest - I would avoid doing business with them if you can.

Really goods comms from bathroom village about availability and then delivery of the product. The Crosswater Zeya shelf is beautifully made and of a very high quality. Excellent value; five star service and product.

Advertised on site as "in stock" placed order, took my payment and then emailed the next day to say "supplier doesn't have in stock" and will be 6-8 weeks.

Websites need to stop advertising "in stock" when they are just placing order with a supplier when they have one and taking money under false pretences.

Bought our items from the Exeter showroom where the staff were excellent, Mike in particular was very helpful, especially with after sales service and advice. I would highly recommend them.

A lovely, friendly team offering a great service. Nothing was too much trouble for them

Excellent service from the Plymouth Branch.

Bathroom furniture and equipment was ok, not convinced its worth the money?
The Crosswater wall mounted cupboard is not a good design most of the standard cleaning products wont fit, as the shelves are to close together, as you cant adjust the shelf height, you have to remove a shelf completely, which is a waste!
Apart from a small nick in one of the doors,This took over two months to change, and when it arrived was the wrong one?
Had to chase the shop, who offered the ones in the showroom but would not deliver themselves? expected me to go to them?
Eventually they agreed to send them on the van from the warehouse
sorted now but after sales don't seem very helpful or efficient On the whole I wish I had gone to one of the DIY stores, which were much cheaper

Contact with Plymouth store, who answered an enquiry I sent via the website, was very good, The person from the Plymouth store who advised and handled the delivery was very helpful.

Contact with the online store staff was not a good experience. They were not helpful at all and if anything, obstructive to get the goods delivered on time as arranged with Plymouth store.

In the end the Plymouth store ordered the goods and forwarded to me in Surrey.

If I only had dealt with the Plymouth store then I would have rated this 5 stars.

Product were delivered Insafe and good condition.

Uncompromising return policy, horrible and unhelpful attitude from the STORE MANAGER

Pretty good all-round with added honesty ! The advise and care I received for my Old Fashioned Man-Bathroom Project was exemplary. Good discounts, quality sound ranges and good availability. Just Great!

Excellent service. Deliveries were exactly as ordered and were packaged well.

I will never buy anything from these people again. They make promises about deliveries that they know cannot be met. So far as I'm concerned they have no credibility when it comes to delivery promises. I'm not saying that they lie about all their deliveries, only that I'm sure they they knew they couldn't keep their commitment to me –– and they then blamed the late delivery on the supplier which is grossly unfair. If that's the way they wish to conduct themselves, that's fine with me, but I'd rather deal with an honest distributor.

In almost every respect the service was excellent as were the prices. My only issue is with the product descriptions which in some cases did not make it clear which parts were included and which were not. This led to me having to return 2 items ordered unnecessarily. Full refunds were, however, issued without question.

Excellent service and quality, We shopped around a lot before we found the Bathroom Village Showroom. We are extremely impressed with the superior quality of products and friendly and knowledgable sales staff both at Exeter and Wellington.

Prices are good but delivery and customer service are not!
Maybe we were just unlucky with a late delivery - when we had paid extra for fast delivery - but this does not excuse their poor response afterwards - basically they did not want to know anything about it.