Battens Solicitors Reviews 

127
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Elaine Eagar and Michelle Green both advised me on a personal injury claim. Throughout an almost one year process, they were extremely contactable and prioritised my claim, despite its modest size. I... See more

Company replied

Rated 5 out of 5 stars

The whole conveyancing process was smooth, efficient, friendly and polite. Thank you very much to Cate Barnes and Deborah Frazer who were brilliant!

Company replied

Rated 5 out of 5 stars

Everybody says that moving home is one of life's more stressful activities. They are so right. However, Ross and Mandy steered us through the legal aspects of selling our property. They remained ca... See more

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Rated 5 out of 5 stars

Great service. Very quick and also good attention to detail (as expected) and helpful staff. Thanks Tina and Cathy.

Company replied

Company details

  1. Law Firm

Written by the company

At Battens Solicitors, we have been providing clear, practical legal advice for over 300 years. As a full-service law firm based in the South West, our experienced team supports individuals, families and businesses across a wide range of legal matters. We understand that legal issues can feel complex and sometimes overwhelming. That’s why we focus on being approachable, transparent and straight talking in everything we do. Our goal is to guide you with confidence, helping you make informed decisions at every stage. Whether you need support with personal matters such as property, family law or wills, or expert advice for your business, we are here to help find the right solution for your situation. We are proud to build long-lasting relationships with our clients, based on trust, quality and a genuine commitment to achieving the best possible outcome. Your feedback is important to us and helps us continue to improve our service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

127 reviews

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4.7

All reviews

(127)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional residential coveyancers

Tina Tippett, ably assisted by Cathy Morgan, handled my mother's house sale impeccably. A house sale is always stressful so it was great to have an exceptional team on side. Highly recommended

May 2, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 1 out of 5 stars

Dereliction of Key Duties

This law firm failed at vital moments of their 'representation' of me by failing to submit a Defence Statement form in a case heard at Yeovil County Court .

If they had submitted the page of the Defence response, I might have stood a chance of avoiding a Bankruptcy order.

A complaint has gone to the Legal Ombudsman and I will find it somewhat baffling if the Ombudsman's conclusions are not fully in my favour when they have completed their investigation.

A McLaughlin

January 16, 2023
Unprompted review
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Reply from Battens Solicitors

We were sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients bring to our attention. Due to obligations of confidentiality, we cannot comment further on the specifics of the matter online, and as you know we have discussed your concerns with you in detail in private.
Kind Regards
Battens Solicitors

Rated 1 out of 5 stars

Poor management leads to unacceptable delays

After years of good service, Battens has let us down. A week to open a file. Another week lost because the responsible person was on unannounced annual leave and did not get someone else to stand in and advance the matter. The managing director apologised, but does not agree such delay is important.

April 24, 2023
Unprompted review
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Reply from Battens Solicitors

We are sorry to hear that you are unhappy with the handling of your enquiry. We assure you that the decision not to take on your case was not taken lightly. Please be assured that you have not been charged in this instance. Thank you for bringing this issue to our attention and we hope you are able to find a solicitor to carry out the work for you.

Kind Regards

Battens Solicitors

Rated 5 out of 5 stars

No hesitation to Recommend Battens

Jen Haynor managed our house conveyancing along with Anne Kendall both were very efficient knowledgable, helpful and effectively handled issues as they arose and in doing so provided sound advice.

Our contact with Battens began with Adam Hillier when my mother in law died and it was his helpful and professional approach which led to us instructing Battens to subsequently manage our house conveyancing. I would have no hesitation in recommending Battens in the area they have acted for us

April 3, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 2 out of 5 stars

Poor communication and lacklustre approach

The case was a building dispute where poor building work was being held to account under the Sale of Goods Act. What should have been a simple and easy case (even the defendant admitted they would lose) was badly managed with poor communication and a lacklustre approach resulting in a substantial loss of costs against what was spent to secure damages of only 64% of the initial claim. I can't comment on the competence displayed but it was not a successful outcome despite winning the case.

November 24, 2022
Unprompted review
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Reply from Battens Solicitors

We are sorry to hear that you were unhappy with some aspects of our service as we pride ourselves on our high levels of customer care and satisfaction. We always work hard to resolve any issues that our clients bring to our attention accordingly. Unfortunately, in cases such as yours, where we are reliant on information, actions and input provided by the court and other third parties, we are sometimes prevented from progressing as quickly as we would like to. Due to obligations of confidentiality, we cannot comment further on specifics of the matter online but if you would like to discuss this further with us, please contact Katherine Gilmour at Battens Solicitors, Mansion House, Princes Street, BA20 1EP or email katherine.gilmour@battens.co.uk who will be happy to discuss the matter with you.

Rated 5 out of 5 stars

Selling my mum's house and was assigned…

Selling my mum's house and was assigned to Tina Tippett at Battens,who has been informative and a pleasure to deal with . Excellent service from start to finish.

February 6, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Fantastic experience using Battens…

Fantastic experience using Battens Solicitors, Very friendly & efficient service.
I would definitely recommend

February 16, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Exceptional service

We have used Battens for almost thirty years and could not be happier with the service we have received. They are still our solicitors of choice, despite the fact we moved to London in 2005. A deed of variation on a previous loan agreement was just drawn up by Brian Levine. He was responsive, patient and incredibly efficient. Done and dusted in no time. Kudos!

February 2, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

First class

First class, personal service excellent. Good advice throughout with no complications. Very quick completion.

December 19, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

House conveyancing

We wholeheartedly recommend Battens following our excellent experience during house conveyancing. In particular, we'd like to thank and praise Mo Byers for her efficiency, attention to detail and all round great service. She is also lovely! She made everything extremely easy and stress-free for us.

November 16, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Would like to thank Emma Taylor and…

Would like to thank Emma Taylor and Emily for al there hard work we are both so greatful.. would definitely recommend.. The buy of our first house was made with ease.. Thank you again

January 9, 2023
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Great Support & Service - Samantha Pattle

I cannot rate Samantha Pattle highly enough, she has been amazing from start to finish! Samantha has always been efficient, easy to talk to and will explain the legal lingo in simple terms when asked and it's never a problem. I would highly recommend her to anyone buying or selling - I always felt at ease in such good hands without any stress due to Sam's professionalism and attention to detail. This has been my second time using Samantha and I will definitely use her again and would recommend to anyone I know.

December 12, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Brilliant service

Battens (Ross Siviter) were recommended to us and he has been great. He handled our house sale and bungalow purchase very professionally and efficiently. He was reassuring when our buyer had a number of questions to ask of us.

Highly recommended!

December 7, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

First rate service

My experience with Battens to sell my house was clear, prompt and professional. I was so grateful to feel confidence in this key service at a very difficult time. I can't imagine why anyone would chose an online service over this. Worth every penny

October 21, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Great service, great outcome

My personal injury claim was handled in a timely manner, professionally and with clear communication. I knew what to expect and exactly where we were in terms of progress. The compensation was greater than I expected, entirely due to Battens’ negotiating skill. Above all, it was a personal service with a one to one relationship with my Associate.

October 21, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Excellent conveyancing service from Mo…

Excellent conveyancing service from Mo during a difficult time dealing with a deceased estate.

October 28, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish for our re-mortgage.

September 27, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Battons solicitors

Used battens solicitors Emma Taylor to help selling a property and she was amazing so helpful also easy to contact and work with quick results so pleased great friendly solicitors value for money

September 9, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Dealing with a poor Rental agent

Reliable and efficient. Battens got straight to the legal point quickly & clearly with a v poor rental agent looking after our rental properties - and achieved a good result. No worrying. Sorted within 2weeks. Charming people too. The best.

September 1, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

Rated 5 out of 5 stars

Great conveyancing work

I worked with Samantha and her team in relation to some conveyancing work. They dealt with my case professionally and effectively and I felt confident throughout that I would get the result I wanted, which I did. Will happily recommend Battens.

July 29, 2022
Unprompted review
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Reply from Battens Solicitors

Thank you for your review and your positive comments. If we can be of further assistance, please don't hesitate to contact us.

Kind Regards,
Battens Solicitors

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