Beck Evans Reviews 

112
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Avoid Beck Evans. Put a £1,000 holding deposit down on a Discovery 5 because it was supposedly being sold with a valid Land Rover warranty. After doing some digging myself, I found out the... See more

Rated 4 out of 5 stars

I picked up my car 2 days ago and so far everything seems great! Matthew was extremely kind and pleasant and throughout. during our encounter, he explained the whole process to me as the car was sourc... See more

Rated 3 out of 5 stars

Arranged a test drive for 13:00 and after initial contact was left waiting around outside for 25 mins. Part exchange offered was between £12k - £15k. I know trade for my vehicle is at least £... See more

Rated 5 out of 5 stars

I bought a Mercedes from Andrew who's service was impeccable. Not a single request for information about the vehicle was missed and he totally put me at ease when spending a considerable amount of mo... See more

Company details

  1. Car Dealer
  2. Car Accessories Store

Information provided by various external sources

Used cars for sale in Sidcup & Kent: Beck Evans: Competitive finance deals, part exchanges welcome, call now!


Contact info

3.1

Average

TrustScore 3 out of 5

112 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(112)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service &b freindly helpful staff

The service from the staff I have dealt with, has been friendly & helpful, and not pushy. Their prices having gone through looking at a number of cars of the same type & mileage was very good. I would recommend them to others.

December 5, 2019
Unprompted review
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Reply from Beck Evans

Thanks for the kind comments. We look forward to helping you in the future. All the best, Neil

Rated 5 out of 5 stars

Amazing service

Amazing service! We will definitely purchase from Beck Evans again.

December 3, 2019
Unprompted review
Beck Evans logo

Reply from Beck Evans

Thanks for the kind comments. We look forward to serving you again. All the best, Neil

Rated 5 out of 5 stars

From the moment of first communication…

From the moment of first communication they were absolutely positive in all of their communications and as a result I was sufficiently confident to proceed with the purchase of the car without having had the benefit of a viewing or test drive beforehand which was not realistically possible on account of the fact that I was dealing with them at a distance of almost 700 miles. On the day I travelled down to collect the car I was met at the train station and enjoyed their hospitality at their premises before being fully briefed on my route around London back to Scotland. Car was every bit as good as they described.

November 30, 2019
Unprompted review
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Reply from Beck Evans

Hi Clare, thanks for the lovely review. I hope that you're enjoying the car and it's not too cold up on the north coast on Scotland. All the best, Neil

Rated 4 out of 5 stars

Pleased overall

Great BMW X5 good service .
Only downfall £120 added to final total
Administration fee for a CASH purchase .
You could say left a sour taste otherwise then that all satisfactory

November 28, 2019
Unprompted review
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Reply from Beck Evans

Hi Nicola, thanks for the review. Sorry that the administration fee which covers a host of items was not explained. I hope that you're enjoying the BMW X5. All the best, Neil

Rated 1 out of 5 stars

Bought my first car from Beck Evans and…

Bought my first car from Beck Evans and took all the joy out of the experience. Told me if I didn’t put down a £500 deposit they’d probably sell the car, I was paying a lot of money in cash but whatever, I thought if it goes then it wasn’t meant to be.

The battery hadn’t been tested or it had and they were hoping it would last but before I’d even got the car home the battery died completely meaning I was stuck in the freezing cold (January time) waiting for a engineer to come out to give me a jump start to get it home (I wasn’t reimbursed for this). Then took them 4 days to come out and replace the battery telling me ‘it was fine when I bought it’, as if.

Then I had an issue with the radio cutting out randomly to which I was told that they couldn’t fix if I couldn’t bring it in when it was happening which was impossible as I work full time and the issue was random, I couldn’t pin point it or even take a good guess. This issue still isn’t resolved as I gave up taking the car back. I rely on my car as a lot of people do to get to work
Overall horrible experience. Do not recommend.

October 24, 2019
Unprompted review
Beck Evans logo

Reply from Beck Evans

Good evening, I'm struggling to understand what we've done wrong here.

In order to secure any car you'll need to pay a deposit which you duly did.

When you experienced an issue we came to your house and fitted a new battery. The original passed it's test but obviously deteriorated upon collection. I apologise for the inconvenience.

In order for us to fix your radio we will need you to bring it in. Unfortunately from what you've said here you're not prepared to bring the car in for us to have a look at it. Without us seeing the car we can't diagnose any issue and therefore we're unable to fix it. If you reconsider and wish to bring the car in then please contact me at sales@beckevans.co.uk and I will personally help overcome any issues.

Kind regards

Neil Relph
Sales Manager

Rated 1 out of 5 stars

the worst experience in trying to buy a…

the worst experience in trying to buy a vehicle left me Sat on double yellow lines because there is limited parking I phoned them 1 hour before to tell them I was on my way had to wait 45 minutes for them to get the key the owner was so rude and then said they didnt really want to take my px after i jad asked them on the ohone before i made the trip then was taken to there storage where the vehicle was then taken back to there sales yard and wsited another 30 minutes for a valuation which was 5k less than market value waste of a saturday morning

October 22, 2019
Unprompted review
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Reply from Beck Evans

Dear Mr Oxley,
I'm sorry that you feel the way that you do about the experience on Saturday. As we explained, we have limited space here and had the very large motorhome in storage. I also explained that the motorhome belonged to our owner who recently passed away. The person you met on Saturday is Mr Evans who is the son of the owner and is a director of the business. I apologise if he came across as being rude, dealing with his fathers belongings is obviously stressful. That's why I came out to meet you to try to help.
Whilst you were looking at our motorhome we made numerous calls to maximise the value of your motorhome, we offered what we had been offered by various camper dealers. I'm sorry that it didn't meet your expectations. After you left we received a call offering another £1000. I did email and try to call you to pass on this offer but no reply.
Once again, I apologise for the poor experience that you feel you had. I take on board your comments and in future we will make people aware of the situation regarding space before they arrive.
If you would like to discuss further then I'd be happy to speak by telephone.
Kind Regards
Neil Relph
Sales Manager

Rated 1 out of 5 stars

CONMEN THIEVES LIARS READ ALL SIMILAR REVIEWS AVOID AVOID

Conmen selling damaged cars

MERCEDES HAVE TOLD YOU DEREK RAYNER BECAUSE THE CAR HAS HAD A FRONT END COLLISION IT DOES NOT HAVE A FULL MERCEDES WARRANTY!!

I AM NOT THE ONLY BUYER THAT HAS BEEN DUPED AND CONNED BY BENT EVANS!! READ THE OTHER SIMILAR REVIEWS!.

I am happy to share with anyone the email exchange between me and MR DEREK RAYNER COMPANY SECTARY OF BECK EVANS YOU CAN JUDGE FOR YOURSELF HOW UNREASONABLE THIS MAN IS THE LIES HE TELLS THE WAY HE AVOIDS THE ISSUE THE LACK OF CUSTOMER CARE

I AM ALSO HAPPY TO SHARE WITH ANYONE THE COMMUNICATION WITH MERCEDES TELLING DEREK RAYNER THE MERCEDES DOES NOT HAVE A FULL MERCEDES WARRANTY!!

The invoice from Mercedes is £594.96 you Derek Rayner have offered £160.00!!. YOU ARE A LIAR AND A CONMAN YOU CAN STICK THAT £160.00 up your dirty you no what!.

THIEVES LIARS CONMEN

AVOID AVOID

September 10, 2019
Unprompted review
Rated 1 out of 5 stars

I wouldn’t buy from this company

Travelled to view a car , totally unprepared when I arrived ( I made an appointment the day before ) the ‘ sales’ man took 2 calls whist we where talking and then left us in the office for 20 mins whilst he went to find some paperwork relating to the car . I drank my coffee and walked back to my car and left . He then phoned 20 mins later and offered to e mail the details to me . No thanks , with this level of attention this is a dealer to avoid

February 21, 2019
Unprompted review
Beck Evans logo

Reply from Beck Evans

Dear Mr Frost, I'm very sorry to see that you've had a regrettable experience here. As you can tell from our many positive reviews, this is out of character. We'd love the chance to redeem ourselves in the future. Please contact me personally if you need any help. Kind regards, Neil Relph - 02083020860

Rated 1 out of 5 stars

**AVOID DEALERSHIP LIARS AND CROOKS!!**

**AVOID DEALERSHIP LIARS AND CROOKS!!**
I Bought a 2017 LR Discovery HSE Lux and upon collection of the vehicle on 3rd December 2018 the car has problems!! Battery was flat!! ALL the braking/suspension/entertainment system not working, trim also hanging off the car, the steering vibrated at 70mph.
Service manager sent me away for 2 hours and said it just needed a "Reset and a Good drive"
However since taking the car it has BROKEN DOWN 3 times, half the electric don't work and drives badly. Also as part of the deal I was promised black wheel nuts and black LR centre caps that NEVER came!!
I HAVE ANOTHER 10+ FAULTS WITH THIS CAR!!!
I have MADE numerous calls, sent emails and videos demonstrating the problems but I get NO RESPONSE!! A man by the name of DEREK RAYNER or NEIL RELPH contact me.
I WILL BE RETURN THIS CAR OR TAKING THEM TO COURT!!!
**STAY AWAY FROM THIS COMPANY THEY ARE A COWBOY OUTFIT EVEN THOUGH THEY HAVE A FLASH WEBSITE!!!**

January 8, 2019
Unprompted review

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