We were given time to browse without feeling pressured into buying. We were told about the special offers and left to choose our bed before we then approached staff for further info. It was a relaxe... See more
Company replied
Location
Switch locationKittybrewster Retail Park, Bedford Road, AB24 3LJ Aberdeen, Aberdeenshire, GB
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Spent roughly an hour browsing the great selection of beds and mattresses. With assistance from Kadri who was very helpful, we bought a new bed and mattress. If you`re looking for a new bed or mattr... See more
Company replied
Got excellent in-store help from Kadri, she made us feel very comfortable and secure i our descision. and she was not pushy at all, just kind and informative and let us make up our own minds in our ow... See more
Company replied
This trip was our introduction to Bensons for Beds. The staff that helped us were knowledgeable and took the time to answer all our questions and make sure we were able to find a mattress that was sui... See more
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Company details
About Bensons For Beds - Aberdeen Kittybrewster Retail Park
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Kittybrewster Retail Park, Bedford Road, AB24 3LJ, Aberdeen, Aberdeenshire, United Kingdom
4.7
Excellent
117 reviews
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Very helpful assistance
Very helpful assistance. Give us time to look around before asking if we required any help.
No pressure, just what I like when I am purchasing a big product.
August 6, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the positive review! We believe in providing a relaxed and pressure-free shopping experience for our customers. It was our pleasure to assist you and give you the time to make the best decision for your big purchase. We appreciate your business and hope to see you again soon, Megan at Customer Care
Great service
Great service, friendly staff, not pushy at all, helped with all our questions, will be first stop when I need a bed or mattress in future
August 5, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your fantastic review! We are thrilled to hear that you had a wonderful experience with our team. We pride ourselves on providing exceptional customer service and are happy to be your go-to for all your bed and mattress needs. See you again soon!
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words! We are glad that our team was able to assist you and provide helpful service. It's our pleasure to serve you and we hope to see you again soon!
Initial ordering of the bed in store…
Initial ordering of the bed in store was brilliant, after waiting weeks finally bed was in stock for delivery- tracked right to my door before being told my order wasn't on the van then had to wait over 4 weeks for a new delivery date 2nd attempt went more smoothly can't fault the delivery team but as a whole experience would avoid using bensons for beds again due to the stress of it all
July 28, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for sharing your experience with us. We’re sorry that the initial delivery caused stress, even though the team worked hard to resolve this on the second attempt.
I can confirm that your order has now been successfully delivered.
Thank you again for your feedback—it helps us improve.
Kind regards,
Megan – Customer Care
your sales assistant Anneliese was…
your sales assistant Anneliese was extremely helpful and jnowledgable she is a credit to your store
July 26, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words about Anneliese! We are thrilled to have her on our team and we're glad she provided such knowledgeable and helpful service. We will be sure to pass along your feedback to her and we hope to see you again soon, Megan at Customer Care
Nina was very helpful!
Nina was very helpful and showed us a range of options that met our requirements. She explained everything in detail and made arranging the delivery and recycling of the old mattress easy.
July 14, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We are thrilled to hear that Nina provided you with exceptional service and made the mattress purchasing process easy. Thank you for choosing our business and we hope you enjoy your new mattress, Megan at Customer Care
Be Cautious of Measurements
Lovely staff in the shop and we ordered a lovely bed in March 2025 to get delivered 19th May 2025. Delivery was delayed for no obvious reason until 30th June. Then when the date came the bed couldn't fit. It was a bit of a nightmare but thankfully a guy called Wayne at the Kittybrewster shop in Aberdeen has saved the day and really helped us out, now we will have a bed on 18th August which should fit in the house and no extra charges.
July 2, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Hello - glad this has been resolved. Thanks again Bensons Kittybrewster.
Nina was extremely helpful.
July 1, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your positive feedback! It's our pleasure to assist our customers and we're glad Nina was able to provide you with exceptional service. Here's to many more helpful experiences with us, Megan at Customer Care
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We are happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback with us!
Take care, Megan at Customer Care
The Assistant took the time to help us…
The Assistant took the time to help us choose a mattress. We tested every mattress in the building three or four times before we decided which one suited our knees. We never felt rushed or that anything was to much bother. The assistant knowledge was excellent.
May 30, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that the assistant provided excellent knowledge and support while you chose a mattress. We appreciate that they ensured you felt comfortable and unhurried during the process. Thank you for your positive feedback, Megan at Customer Care
Very knowledgeable saleswoman who…
Very knowledgeable saleswoman who explained options and offers clearly and confidently answered questions.
May 24, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We're happy to hear that our saleswoman's knowledge and clarity were helpful! We appreciate you taking the time to share your positive experience with us.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your 5 star review Artur! We appreciate your support, Megan at Customer Care
Both people
Both people, Daisy and Kadri, they were very helpful and above all patient. I had a lot of questions and can't decide and thanks to the fact that they were friendly and nice I finally chose my dream bed. Their profesional advices were priceless.
May 17, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
We appreciate you sharing your experience. We're happy to hear that you found our team members helpful and patient while choosing your dream bed. Thank you, Megan at Customer Care
Very professional and friendly.
The delivery was made well within the allotted two hour time slot, which was very much appreciated, helpful, friendly staff and also extremely professional.
May 19, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
"Thank you for the kind words! We're thrilled to hear that our team delivered your order on time and with excellent service. We strive to provide top-notch professionalism and friendly assistance for all our customers."
Friendly and knowledgeable staff
Friendly and knowledgeable staff. Responsive without being intrusive.
April 16, 2025
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you so much for your kind words! Our team takes great pride in providing top-notch customer service while giving our customers the space they need. We look forward to seeing you again soon! 😃
Sleep well,
Team Bensons💜
Helpful and welcoming
Kapri was so helpful and welcoming at the Aberdeen store, showing my son (12 yrs) and I the beds and mattresses for him to choose from. She was very knowledgeable and made the experience great.
April 26, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for taking the time to share your positive experience with Kapri at our Aberdeen store! We are thrilled to hear she provided helpful and welcoming service, making the experience great for you and your son. We truly appreciate your kind words. 😊
Sleep well, Team Bensons💜
Very helpful and not pushy at all
Very helpful sales assistant, Daisy wasn't at all pushy showed us the bed we were interested in and how it works then left us to look with no pressure. We nipped to another shop to have a look but came back to buy the beds from Bensons, while we were away she had been working out ways to get us the best deal with the 25% off if you spend over £750. Hassle free experience dealing with Daisy and would definitely recommend.
April 19, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for the glowing review, we're thrilled that Daisy provided you with a pressure-free and hassle-free bed shopping experience. We always strive to offer the best deals and quality service for our customers. We truly value your recommendation and hope you enjoy your new beds!
Sleep well, Team Bensons💜
The guy in the shop was very helpful…
The guy in the shop was very helpful and not trying too hard for us to buy the mattress we wanted,and none of the shop workers didn’t pester us
March 23, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for taking the time to share your positive experience at our shop. We pride ourselves on providing helpful and attentive service without pressuring our customers. We are glad we could help you find the perfect mattress!
Scott was very helpful and got my order…
Scott was very helpful and got my order placed for me. He was very knowledgeable about the procedures and products.
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your kind words! We are thrilled to hear that Scott provided you with exceptional service and product knowledge. We appreciate your business and look forward to serving you again in the future.
Reply from Bensons For Beds - Aberdeen Kittybrewster Retail Park
Thank you for your 5 star review Wayne. We appreciate your kind words and hope to welcome you back in the future, Megan at Customer Care
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