They were too good, in fact I learnt few things from their visits. I express my sincere appreciation for the exceptional service my family received during our two recent bed deliveries on 6th... See more
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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Great customer service. I was advised on the options for a mattress based on my preferences. I lay on the mattresses to test their comfort. There was no pressure to choose. I was given detailed infor... See more
We were given very good advice from Karen. We didn't feel at all rushed and were able to make an informed decision on the type of bed that we think will be best for us.
Company replied
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
Company replied
Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
178 reviews
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Return purchase from Bensons
Brilliant customer service from the store manager who served us.
She was not in the least pushy or intrusive. She made sure that we were happy with our purchase and that we were getting what we wanted.
Great product as well.
A very nice experience!
July 31, 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We take pride in providing excellent customer service and ensuring that our customers are happy with their purchases. It's great to hear that you had a positive experience with our store manager. We appreciate your support and look forward to seeing you again soon! Megan at Customer Care
Great experience and service.
We had a rough idea what we wanted and so it was great to be left alone at the start of our visit. We were able to make up our own minds on what was best for us, rather than be put under any pressure by staff. When Karen was asked for help, she was very knowledgeable and sensitive to our needs. The fact that we didn’t feel at all pressurised, even when she was helping us, sealed the deal. Karen made the whole experience so much the better. Such a large purchase is daunting, but Karen made it easy. I think you can see from this review that we were very pleased with our purchase and very grateful for the way Karen helped us unobtrusively. We would thoroughly recommend the Leicester Fosse Park branch to anyone looking for a new bed. Great service. Thank you.
August 1, 2025
Reply from Bensons For Beds - Leicester
Thank you for taking the time to share your wonderful experience at our Leicester Fosse Park branch! We are thrilled that Karen's expertise and helpfulness made your large purchase a stress-free one. We appreciate your recommendation and can't wait to see you again! Megan at Customer Care😊
We were greeted upon entry and asked if…
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothing was too much trouble and without any pressure selling we were able to select our next bed. Probably could not have done so without Karens assistance and expert guidance. As a result we would definitely return to Fosse Park store and recommend to others.
July 31, 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for sharing your positive experience with Karen at our Fosse Park store! We pride ourselves on providing excellent customer service and we are delighted to hear that Karen was able to help you find your perfect bed without any pressure. We look forward to seeing you again in the future and appreciate your recommendation to others, Megan at Customer Care
Manager who helped us to choose the…
Manager who helped us to choose the matress was polite friendly and helpful,
Guided us towards the same matress but better quality with a discount.
July 9, 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We are thrilled to hear that our manager provided excellent service and helped you find the perfect mattress at a discounted price. Your satisfaction is our top priority and we look forward to serving you again in the future. Sweet dreams on your new mattress! Megan at Customer Care🛏️
Excellent service from Debbie
Excellent service from Debbie, fully understood what we needed and responded appropriately
July 6, 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We're thrilled to hear that Debbie provided excellent service and truly understood your needs. We will be sure to pass along your feedback to her. Thank you for choosing us, Megan at Customer Care
Great customer service and allowed us…
Great customer service and allowed us time to make a decision and didn't put pressure on to buy.
July 1, 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We are glad to hear that our customer service was top-notch and that you appreciated the time we gave you to make a decision. We always strive to create a pressure-free environment for our customers. Thank you for choosing us! Megan at Customer Care 😀
Great service very attentive
June 27, 2025
Reply from Bensons For Beds - Leicester
Thank you for the kind words! We are thrilled to hear that you had a positive experience with our service. We value your feedback and look forward to seeing you again in the future.
Megan at Customer Care
Buying experience
Karen explained different bed types and mattresses clearly. Was very patient and did not push sales on us. Not doing elivering for 3 weeks so can not comment on that experience yet. So far good impression.
June 20, 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that the bed types and mattresses were clearly explained to you and that you felt no pressure during your purchase. We appreciate your patience regarding the delivery timeframe and value your initial positive impression.
Take care, Megan at Customer Care
Customer support
Customer support. Very thorough with product in terms of details and service
May 29, 2025
Reply from Bensons For Beds - Leicester
We appreciate you taking the time to share your feedback Mrs Hunt. We're happy to hear that you found our support to be very thorough with details and service. Thank you, Megan at Customer Care
NEW MATTRESS
Left to browse then when needed help to purchase - staff member very attentive and helpful. Manager also helpful around ensuring we had the best deal on offer.
May 26, 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our team provided attentive and helpful service during your purchase. We appreciate you acknowledging the assistance in ensuring you received the best deal. Thanks for your feedback, Megan at Customer care
Excellent guidance and support
Donna was brilliant in guiding us and helping us make the right decisions.
May 22, 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that our guidance was helpful for you in making the right decisions. Thank you for sharing your positive experience with us! Take care, Megan at Customer care
Bought a bed !!!!
Our visit to bensons for beds in Fosse Park went very well. Was very pleased with the friendly welcome but no high pressure selling. Zeba was very helpful but not too pushy. Which is why we made our purchase. Would definitely recommend
May 20, 2025
Reply from Bensons For Beds - Leicester
We're happy to hear that you had a positive experience at our Fosse Park location. We appreciate your kind words and are so glad that you felt welcomed and not pressured. Thank you for your recommendation, Megan at Customer Care
The lady who dealt with us was more…
The lady who dealt with us was more than helpful, nothing was any trouble for her. I thank her for her help
May 12, 2025
Reply from Bensons For Beds - Leicester
Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're thrilled to hear that you had a positive experience. We look forward to serving you again in the future! 😄
Sales ladies were very knowledgeable…
Sales ladies were very knowledgeable and outstanding!
May 8, 2025
Reply from Bensons For Beds - Leicester
Thank you for your kind words! We are thrilled to hear that our sales ladies provided exceptional service. We pride ourselves on having knowledgeable and outstanding staff to assist our valued customers. #CustomerSatisfaction #TeamEfforts
Fantastic experience
Fantastic experience. Came in to just have a look around see what options this store had for a new mattress. The sales person and I believe store manager Donna asked if we needed any help and as we were just browsing she lets us have a look around first and wasn’t pushy in the slightest, as I’ve had issues with other retailers where they just want a quick sale and won’t leave you alone. Then was very helpful once we were ready to ask some questions. She was very polite and friendly and explained the differences between the mattress I was interested in. And even had some demo “see through” mattresses so I could visually see the difference, which was a big help in choosing which one was right for me. Once I had chosen the one I liked she got me through the financing very quickly. Overall just brilliant and looking forward to my new mattress in a months time.
April 29, 2025
Reply from Bensons For Beds - Leicester
Thank you for sharing your positive experience with us! We are so glad to hear that Donna made your mattress shopping experience enjoyable and stress-free. Our goal is to help you find the perfect mattress and we are excited for you to try it out in a month!
Sleep well, Team Bensons💜
Extremely helpful and friendly…
Extremely helpful and friendly assistant. Extremely knowledgeable. Well presented and easy to view the showroom
May 1, 2025
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you so much for your kind words! We're thrilled to hear that our assistant was helpful, friendly, and knowledgeable. We take pride in presenting our showroom in the best way possible for our customers. We appreciate your positive feedback and hope to see you again soon!
Sleep well, Team Bensons💜
Donna (Fosse Park) was excellent
Donna (Fosse Park) was excellent. She took the time to listen to us, assess our individual needs and provide impartial advice.
April 16, 2025
Reply from Bensons For Beds - Leicester
Thank you so much for sharing your positive experience with Donna at Fosse Park! We are thrilled to hear that she provided exceptional service by listening to your needs and giving impartial advice. It is always our goal to ensure our customers receive the best care possible. We truly appreciate your support and hope to see you again soon!
Helpfully pleasant friendly easy to talk to ,
Very helpfull team with helping us to colour match for furnishings already purchased ....excellent friendly people who made the whole process easy and flawless thankyou so much ....
April 15, 2025
Reply from Bensons For Beds - Leicester
Thank you for the kind review! Our team is dedicated to helping you find the perfect color matches for your furnishings. We are glad we could make the process easy and flawless for you. Thank you for choosing us!
Really great service
Really great service, delivered on time, delivery team really friendly and helpful
April 7, 2025
Unprompted review
Reply from Bensons For Beds - Leicester
We're thrilled to hear you had a positive experience with our service! We strive to provide efficient and friendly delivery every time. Thank you for choosing us! 🚚😊 #CustomerSatisfaction #FastDelivery #FriendlyTeam
Professional and efficient service
March 31, 2025
Reply from Bensons For Beds - Leicester
We appreciate your feedback and are happy you found our service professional and efficient. Thank you for choosing us; it means a lot to us. Take care, Megan at Customer Care
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