Bensons For Beds - Leicester Reviews 

189
•
TrustScore 5 out of 5

4.8

Unit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB

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Rated 5 out of 5 stars

The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more

Company replied

Rated 5 out of 5 stars

We now bought a bed and sofa bed from Bensons and each time the advice and guidance from the staff in the Leicester branch has been excellent. They take the time to understand your requirements and do... See more

Company replied

Rated 5 out of 5 stars

We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more

Company replied

Rated 5 out of 5 stars

I telephoned Bensons LEICESTER an the male member of staff I spoke to was brilliant. I wanted an ottoman base as soon as possible after being let down by another bed company he sorted it for me and th... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. also in
  3. Bed Shop
  4. Bedding Store
  5. Mattress Store

About Bensons For Beds - Leicester

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

189 reviews

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4.8

All reviews

(189)

26,988 reviews in the last 12 months

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Rated 4 out of 5 stars

Bought a bed !!!!

Our visit to bensons for beds in Fosse Park went very well. Was very pleased with the friendly welcome but no high pressure selling. Zeba was very helpful but not too pushy. Which is why we made our purchase. Would definitely recommend

May 20, 2025
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Reply from Bensons For Beds - Leicester

We're happy to hear that you had a positive experience at our Fosse Park location. We appreciate your kind words and are so glad that you felt welcomed and not pressured. Thank you for your recommendation, Megan at Customer Care

Rated 5 out of 5 stars

The lady who dealt with us was more…

The lady who dealt with us was more than helpful, nothing was any trouble for her. I thank her for her help

May 12, 2025
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Reply from Bensons For Beds - Leicester

Thank you so much for your kind words! Our team is dedicated to providing exceptional customer service and we're thrilled to hear that you had a positive experience. We look forward to serving you again in the future! 😄

Rated 5 out of 5 stars

Sales ladies were very knowledgeable…

Sales ladies were very knowledgeable and outstanding!

May 8, 2025
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Reply from Bensons For Beds - Leicester

Thank you for your kind words! We are thrilled to hear that our sales ladies provided exceptional service. We pride ourselves on having knowledgeable and outstanding staff to assist our valued customers. #CustomerSatisfaction #TeamEfforts

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. Came in to just have a look around see what options this store had for a new mattress. The sales person and I believe store manager Donna asked if we needed any help and as we were just browsing she lets us have a look around first and wasn’t pushy in the slightest, as I’ve had issues with other retailers where they just want a quick sale and won’t leave you alone. Then was very helpful once we were ready to ask some questions. She was very polite and friendly and explained the differences between the mattress I was interested in. And even had some demo “see through” mattresses so I could visually see the difference, which was a big help in choosing which one was right for me. Once I had chosen the one I liked she got me through the financing very quickly. Overall just brilliant and looking forward to my new mattress in a months time.

April 29, 2025
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Reply from Bensons For Beds - Leicester

Thank you for sharing your positive experience with us! We are so glad to hear that Donna made your mattress shopping experience enjoyable and stress-free. Our goal is to help you find the perfect mattress and we are excited for you to try it out in a month!
Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Extremely helpful and friendly…

Extremely helpful and friendly assistant. Extremely knowledgeable. Well presented and easy to view the showroom

May 1, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

Thank you so much for your kind words! We're thrilled to hear that our assistant was helpful, friendly, and knowledgeable. We take pride in presenting our showroom in the best way possible for our customers. We appreciate your positive feedback and hope to see you again soon!
Sleep well, Team Bensons💜

Rated 5 out of 5 stars

Donna (Fosse Park) was excellent

Donna (Fosse Park) was excellent. She took the time to listen to us, assess our individual needs and provide impartial advice.

April 16, 2025
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Reply from Bensons For Beds - Leicester

Thank you so much for sharing your positive experience with Donna at Fosse Park! We are thrilled to hear that she provided exceptional service by listening to your needs and giving impartial advice. It is always our goal to ensure our customers receive the best care possible. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

Helpfully pleasant friendly easy to talk to ,

Very helpfull team with helping us to colour match for furnishings already purchased ....excellent friendly people who made the whole process easy and flawless thankyou so much ....

April 15, 2025
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Reply from Bensons For Beds - Leicester

Thank you for the kind review! Our team is dedicated to helping you find the perfect color matches for your furnishings. We are glad we could make the process easy and flawless for you. Thank you for choosing us!

Rated 5 out of 5 stars

Really great service

Really great service, delivered on time, delivery team really friendly and helpful

April 7, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We're thrilled to hear you had a positive experience with our service! We strive to provide efficient and friendly delivery every time. Thank you for choosing us! 🚚😊 #CustomerSatisfaction #FastDelivery #FriendlyTeam

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Leicester

We appreciate your feedback and are happy you found our service professional and efficient. Thank you for choosing us; it means a lot to us. Take care, Megan at Customer Care

Rated 5 out of 5 stars

From walking into the shop

From walking into the shop, Benson for Beds have been excellent. Lots of buying advice and assistance if you need it -we did! Updates on delivery, options to change delivery date and easy to use website plus on the day text messages and phone call all as promised. Delivery guys also excellent, customer service at its best!

March 28, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We're happy to hear that you had such a positive experience with our service, from the buying advice to the delivery. It's great to know our updates and delivery service met your expectations. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

Karen is a very personable staff member…

Karen is a very personable staff member who was extremely helpful without exerting any pressure. As a result our purchase was straight forward and stressless.

March 19, 2025
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Reply from Bensons For Beds - Leicester

We appreciate you sharing your experience! We're happy to hear that our staff made your purchase straightforward and stress-free with their helpful, personable approach. Take care, Megan at Customer Care

Rated 2 out of 5 stars

Delivery took far too long

The bed took far too long to be delivered.
It was ordered on 5th January. The first delivery date (17th February) was cancelled and was finally delivered on 18th March. The plug/cable for the integrated light was missing too although this was delivered 48hrs later.

March 18, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We regret the extended delivery time and missing cable. Thank you for your patience with allowing us to resolve this for you Nigel. We hope to make it up to you in the future. Thank you for your feedback, Megan at Customer Care

Rated 5 out of 5 stars

Amazing Customer Service

After my husband bought our previous mattress without consulting me or letting me try it out (best intentions, but worst mattress ever), I insisted that we would both go together mattress shopping this time to ensure we had a comfortable bed that we both enjoyed.
We went to Benson for Beds in Fosse Park Leicester as I had done some research online and was rather taken with the iGel range. We were greeted by the lovely Abdul who had the perfect balance of being present and informative, without hovering or being pushy. He very patiently let us try the iGel range out as well as trying them against some similar brands for comparison. We settled on the iGel 3000 as it felt perfect.
Abdul was friendly, engaging and took the time to answer my many questions. The sales process was easy and he talked us through everything that was included, delivery, aftercare and maintenance. He was a star. Our daughter’s mattress needs renewing soon, so we will most definitely be returning.
Our mattress arrived today and the delivery drivers were also lovely. They put the new mattress upstairs and removed our old one. They gave us some tips for letting the mattress settle before use.
We are very impressed by Bensons. The customer service is fantastic and fingers crossed our mattress is going to be fantastic too.

February 20, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We're so happy to hear that you had a positive experience in our Fosse Park Leicester store and that you found the perfect iGel mattress. We appreciate your kind words regarding the service you received and the delivery. We look forward to seeing you again when you need a new mattress for your daughter, Megan at Customer Care

Rated 5 out of 5 stars

Very knowledgeable staff…

Very knowledgeable staff and great customer service.

March 15, 2025
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Reply from Bensons For Beds - Leicester

We appreciate your feedback! We're so glad you experienced great customer service and knowledgeable staff. Thank you, Megan at Customer Care

Rated 5 out of 5 stars

Great selection of high quality beds.

Great help and advice received from a knowledgeable and helpful experienced member of staff. All beds are made to a high standard and I had no hesitation in ordering a king sized bed with confidence.

March 1, 2025
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Reply from Bensons For Beds - Leicester

We appreciate you sharing your experience. We're happy to hear that our staff's expertise and assistance gave you the confidence to order a king-sized bed. We are grateful for your order, Megan at Customer Care

Rated 5 out of 5 stars

Excellent service, product and communication

Visiting the store and greeted with friendly and knowledgeable staff who assisted me in finding the right mattress and pillow. I received regular updates on the order and was impressed with the delivery service as they rang in advance and did exactly as needed without anything being too much trouble. A big thank you to Karen and Donna in store and delivery crew Davey and Lee.

February 21, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We're happy to hear that our staff provided excellent assistance in finding the perfect mattress and pillow. It's great to know you were impressed with our updates and delivery service. Thank you for your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

I would recommend Bensons for Beds to…

I would recommend Bensons for Beds to everyone. A very professional and helpful service from store visit to delivery and set up.

February 25, 2025
Unprompted review
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Reply from Bensons For Beds - Leicester

We appreciate you recommending us! It's great to hear you received professional and helpful service, from your store visit through delivery and setup. Take care, Megan at Customer Care

Rated 5 out of 5 stars

bed buying

bed buying
Abdul was very helpful when we bought the bed, not pushy but pleasant, friendly and informative.

February 22, 2025
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Reply from Bensons For Beds - Leicester

We're happy to hear that your bed-buying experience was pleasant! We appreciate your positive feedback regarding the helpful and friendly service you received. Take care, Megan at Customer Care

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