The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the sto... See more
Company replied
Location
Switch locationUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
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See what reviewers are saying
A very helpful lady helped us choose the correct mattress and base.then was kept informed all the way until delivery everything went very smoothly.can’t recommend this company enough.
Company replied
From start to finish, professional, friendly, helpful and great quality service and items. I have brought 3 beds and 2 bedside tables from them and 4 mattress protectors. All are high quality and wel... See more
Company replied
The store was clean, the staff were all really helpful without being pushy. I was recommended to go to Bensons for Beds by my son and daughter in law who were also very happy with their experience.... See more
Company replied
Company details
About Bensons For Beds - Newport Iow
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, United Kingdom
4.7
Excellent
94 reviews
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Reply from Bensons For Beds - Newport Iow
Thank you for your kind words! We strive to provide exceptional service and it's a pleasure to have you as a customer. We look forward to continuing to exceed your expectations.
I visited the Isle of Wight store
I visited the Isle of Wight store. The staff went out their way and were so helpful. I would totally recommend these guys.
Delivery was faultless.
A 5 star service and product.
July 29, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
Thank you so much for choosing our store! We are thrilled to hear about your positive experience with our staff and delivery. We strive to provide top-notch service and quality products. Thank you for the recommendation #satisfiedcustomer #5starservice
Good choice
Good choice. Jack was very professional and helpful. Gave us the information and then gave us time and space to look around by ourselves
July 25, 2026
Reply from Bensons For Beds - Newport Iow
Thank you for your wonderful review! We're delighted to hear that Jack provided such professional and helpful service during your visit. We really appreciate your kind feedback and are pleased you found a good choice that suited your needs. Thank you for choosing Bensons for Beds, and we hope to welcome you back again in the future! 😊
spot on service so helpful and honest…
Spot on service, and really helpful advice thank you to Tom W . We found exactly what we were after.
July 23, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
We're so pleased to hear you received spot-on service and helpful advice. It's wonderful that you found exactly what you were after. Thank you for your positive feedback!
A very helpful lady helped us choose…
A very helpful lady helped us choose the correct mattress and base.then was kept informed all the way until delivery everything went very smoothly.can’t recommend this company enough.
July 16, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased to hear that our team member was very helpful in assisting you to choose the correct mattress and base. It's wonderful that you were kept informed and everything went smoothly until delivery.
Thank you for your positive review - Lauryn at Customer Care
Isle of Wight
Chap in store fantastic. Whole team kept us Utd throughout. Delivery came as expected, delivery guys really helpful. Overall experience super!
July 17, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased to hear that the team in-store was fantastic and kept you informed throughout. It's wonderful that your delivery arrived as expected and that the delivery team was really helpful.
Single bed purchase
The mattress was wrongly priced on the sign on the bed compared to the checkout. Person who served us did honour the sign price but seemed reluctant to do so unless we scanned some QR code in the store so he could have a discount code to put on their computer. It took ages to get the discount code until i stood in the middle of the carpark to get mobile signal. Bed isnt delived yet so cant comment on delivery service yet
July 9, 2026
Reply from Bensons For Beds - Newport Iow
Thank you for sharing your experience. We sincerely apologise for the pricing discrepancy and the inconvenience you faced with the QR code and mobile signal. We understand how frustrating this must have been. We're glad our team honoured the sign price, and we'll address this feedback internally.
I am a repeat customer
From start to finish, professional, friendly, helpful and great quality service and items. I have brought 3 beds and 2 bedside tables from them and 4 mattress protectors. All are high quality and well made.
All staff in store and delivery staff were fantastic
July 3, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased to hear about your consistently professional, friendly, and helpful experience with us. It's wonderful that you've found the beds, bedside tables, and mattress protectors to be of high quality and well-made. We truly appreciate your kind words about our staff.
Team Bensons
Good service from sales person
Good service from sales person, provided information & help in choosing
June 26, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased our team provided good service and helped you with your choices. Thank you for your feedback!
Team Bensons
Reply from Bensons For Beds - Newport Iow
We're so glad our team provided helpful service! We appreciate your kind words.
Team Bensons
Great stock
Great stock, calm welcoming staff that have great knowledge and good at pairing what you want with what they have. Came away with exactly what I wanted.
June 26, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you found our staff welcoming and knowledgeable, and that you left with exactly what you wanted. Thank you!
Team Bensons
Superb customer service
Superb customer service. Tom Wilkinson was so helpful and knowledgable
June 15, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased our team provided such superb, helpful, and knowledgeable service. Thank you for your feedback!
Team Bensons
We received excellent assistance about…
We received excellent assistance about your various beds, quality and suitability for our different needs.
We were well informed in a very friendly manner.
June 11, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you received excellent assistance and felt well-informed in a friendly manner. We appreciate your kind words!
Team Bensons
What a great service
What a great service. Incredible professional staff, especially Jack. Fast and efficient service. Well done.
June 4, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you received great, fast, and efficient service from our professional staff. Thank you for your kind words.
Team Bensons
EASY PEASY
The sales team extremely helpfull and knowledgeable and setting up the funding % free was easy and straightforward
May 22, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased our team was helpful and knowledgeable, and that setting up funding was easy! Thank you for your wonderful feedback.
Team Bensons
Friendly and helpful team.
Helpful team, friendly BUT not pushy.
Good service even if you made the wrong choice of mattress.
May 21, 2026
Reply from Bensons For Beds - Newport Iow
We are so glad to hear our team was helpful and friendly, without being pushy. We appreciate your kind words!
Team Bensons
Excellent customer service
Brilliant customer experience, provided excellent knowledgeable advice ensuring we chose a bed suitable for our needs
May 18, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you had a brilliant customer experience and received excellent, knowledgeable advice to find your perfect bed!
Team Bensons - Jess
Reply from Bensons For Beds - Newport Iow
We're so pleased our team was helpful!
Team Bensons - Jess
Thomas the i o w manager was absolutely…fantastic
Thomas the i o w manager was absolutely amazing with everything would highly recommend him for his time and help with our purchase
May 11, 2026
Reply from Bensons For Beds - Newport Iow
That’s wonderful to hear! 😊 Thomas sounds absolutely brilliant—thank you for sharing such kind words about the Island of Wight team. We’re so pleased he took great care of you and helped make your purchase such a positive experience. We’ll be sure to pass on your recommendation! ⭐
Reply from Bensons For Beds - Newport Iow
Thank you for your kind feedback! We’re so pleased you found our mattress expert knowledgeable and the team helpful 😊
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