Lovely woman assistant,new what she was talking about,didn’t rush you,didn’t feel like I was being pushed into buying any thing,well done bensons for beds,well done Jo,would come again
Company replied
Location
Switch locationUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
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Katie was very helpful and attentive in store and helped us find our perfect mattress Gave us all options available to us
Company replied
The store was clean, the staff were all really helpful without being pushy. I was recommended to go to Bensons for Beds by my son and daughter in law who were also very happy with their experience.... See more
Company replied
From start to finish, professional, friendly, helpful and great quality service and items. I have brought 3 beds and 2 bedside tables from them and 4 mattress protectors. All are high quality and wel... See more
Company replied
Company details
About Bensons For Beds - Newport Iow
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, United Kingdom
4.7
Excellent
103 reviews
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We received excellent assistance about…
We received excellent assistance about your various beds, quality and suitability for our different needs.
We were well informed in a very friendly manner.
June 11, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you received excellent assistance and felt well-informed in a friendly manner. We appreciate your kind words!
Team Bensons
What a great service
What a great service. Incredible professional staff, especially Jack. Fast and efficient service. Well done.
June 4, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you received great, fast, and efficient service from our professional staff. Thank you for your kind words.
Team Bensons
EASY PEASY
The sales team extremely helpfull and knowledgeable and setting up the funding % free was easy and straightforward
May 22, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased our team was helpful and knowledgeable, and that setting up funding was easy! Thank you for your wonderful feedback.
Team Bensons
Friendly and helpful team.
Helpful team, friendly BUT not pushy.
Good service even if you made the wrong choice of mattress.
May 21, 2026
Reply from Bensons For Beds - Newport Iow
We are so glad to hear our team was helpful and friendly, without being pushy. We appreciate your kind words!
Team Bensons
Excellent customer service
Brilliant customer experience, provided excellent knowledgeable advice ensuring we chose a bed suitable for our needs
May 18, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased you had a brilliant customer experience and received excellent, knowledgeable advice to find your perfect bed!
Team Bensons - Jess
Reply from Bensons For Beds - Newport Iow
We're so pleased our team was helpful!
Team Bensons - Jess
Thomas the i o w manager was absolutely…fantastic
Thomas the i o w manager was absolutely amazing with everything would highly recommend him for his time and help with our purchase
May 11, 2026
Reply from Bensons For Beds - Newport Iow
That’s wonderful to hear! 😊 Thomas sounds absolutely brilliant—thank you for sharing such kind words about the Island of Wight team. We’re so pleased he took great care of you and helped make your purchase such a positive experience. We’ll be sure to pass on your recommendation! ⭐
Reply from Bensons For Beds - Newport Iow
Thank you for your kind feedback! We’re so pleased you found our mattress expert knowledgeable and the team helpful 😊
Staff in store so helpful
Staff in store so helpful, very knowledgeable. Updates on how order was progressing very helpful. Arrived on time.
May 8, 2026
Reply from Bensons For Beds - Newport Iow
We're happy to hear that our staff was helpful and knowledgeable! We appreciate your feedback regarding the updates on your order and its timely arrival.
Team Bensons
we were look after very well the staff…
we were look after very well the staff went out of their way to help us
April 30, 2026
Reply from Bensons For Beds - Newport Iow
We are so glad to hear that our team provided you with exceptional support and assistance. Thank you for sharing your positive experience!
Team Bensons
Good service
I was greeted by Tom on my arrival Tom was very helpful in making my decision and couldn’t of asked for better service - please thank the staff for me
May 2, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
We're happy to hear that you received such helpful service from our staff. It's great that the assistance provided aided your decision. We appreciate your feedback and will pass on your thanks!
Team Bensons
Reply from Bensons For Beds - Newport Iow
We're delighted you received amazing service from start to finish. Thank you for sharing your positive experience with us!
Team Bensons
The delivery people Leighton and Dak…
The delivery people Leighton and Dak were excellent. They were efficient and knowledgeable and had an excellent attitude of helpfulness. We had an excellent salesperson (Jo) from the start, so our experience was very positive to have the delivery process end in success. Much appreciated!
April 29, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
That’s wonderful to hear! We’ll be sure to pass your lovely comments on to Jo, Leighton, and Dak — thanks so much.
AMAZING SERVICE
Jack in the branch in Newport on the Isle of Wight was GREAT, really helpful, understanding, and worked with us to achieve the best outcome!
He is a real asset to your business, and deserves to be recognised as such!
April 25, 2026
Reply from Bensons For Beds - Newport Iow
Thank you so much for the fantastic feedback! 😊 We’re delighted to hear Jack at our Newport (Isle of Wight) branch was so helpful, understanding, and worked with you to get the best outcome. He really is a credit to the team, and we’ll be sure to pass on your kind words—he’ll really appreciate it!
Megan | Customer Care Specialist🌟
The staff in Newport Isle of Wight were…
The staff in Newport Isle of Wight were brilliant, they allowed me to try lots of different beds. The delivery men were on time and very careful when taking the packages to the bedroom, very pleasant
April 19, 2026
Reply from Bensons For Beds - Newport Iow
Thanks for the lovely feedback! Brilliant beds, brilliant team, and a smooth delivery—just how it should be 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great experience
Great experience. Polite staff, communicated well and arrived earlier than expected.
They took their shoes off without hesitation and carried it upstairs easily.
Highly recommend.
April 16, 2026
Reply from Bensons For Beds - Newport Iow
Thank you for the great review! 😊 We’re so pleased you had such a positive experience — it’s lovely to hear the team were polite, communicated well, arrived early, and took such care during delivery. Thanks for the recommendation,
Megan | Customer Care Specialist🌟
Great service
Great service from purchase to delivery.
Delivery team were very helpful and gave great service. Thank you.
April 13, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
Really appreciate your review — it’s great to hear our delivery team were so helpful.
We’re so glad you had a great experience,
Megan | Customer Care Specialist💜
The member of staff in the store was so…
The member of staff in the store was so helpful and patient.
February 21, 2026
Reply from Bensons For Beds - Newport Iow
We're so pleased to hear that our staff member was helpful and patient with you! Thank you for sharing your positive experience.
Excellent customer service
Excellent customer service, very polite and helpful, would definitely recommend to anyone :)
March 27, 2026
Reply from Bensons For Beds - Newport Iow
Thank you so much for the lovely review! We’re delighted to hear you received excellent, polite and helpful customer service. We really appreciate the recommendation — it means a lot to us to us,
Megan | Customer Care Specialist 😊
Good service throughout from the in…
Good service throughout from the in store purchase to delivery
March 14, 2026
Reply from Bensons For Beds - Newport Iow
Great to hear Mrs Paul— we’re so glad the service was smooth from your in‑store visit right through to delivery! 😄 If there’s anything else you need, we are always here to help,
Megan at Customer Care
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