Lovely woman assistant,new what she was talking about,didn’t rush you,didn’t feel like I was being pushed into buying any thing,well done bensons for beds,well done Jo,would come again
Company replied
Location
Switch locationUnit 1 Towngate Retail Park, James Street, PO30 5HF Newport, Isle Of Wight, GB
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Katie was very helpful and attentive in store and helped us find our perfect mattress Gave us all options available to us
Company replied
The store was clean, the staff were all really helpful without being pushy. I was recommended to go to Bensons for Beds by my son and daughter in law who were also very happy with their experience.... See more
Company replied
From start to finish, professional, friendly, helpful and great quality service and items. I have brought 3 beds and 2 bedside tables from them and 4 mattress protectors. All are high quality and wel... See more
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Company details
About Bensons For Beds - Newport Iow
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1 Towngate Retail Park, James Street, PO30 5HF, Newport, Isle Of Wight, United Kingdom
4.7
Excellent
103 reviews
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Efficient quick and easy to deal with
The whole ordering process was very good, made easy by Tom the assistant in the shop I found him very helpful guiding me though everything I needed to know without being a pushy salesman.
Everything went very smoothly from ordering to the delivery, very good professional service.
March 13, 2026
Reply from Bensons For Beds - Newport Iow
Fantastic to hear this! 😊 Tom will be delighted to know he made the whole process clear and easy without any pressure. So glad everything went smoothly from ordering right through to delivery — a truly professional experience,
Megan at Customer Care!
Reply from Bensons For Beds - Newport Iow
Fantastic to hear Eddie! 🙌 We’re so glad everything was spot on — and we’d love to help you again anytime!
Megan at Customer Care!💜
Just had our new bed delivered
Just had our new bed delivered, came in the alloted time, got a call to say they are on their way. The lads uploaded the van and helped carry the mattress to the house for us. Very friendly.
Great bed, great company to have dealt with! definately recommended.
March 10, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
Thank you so much for your wonderful review! I’m really pleased to hear your new bed was delivered within the allotted time and that the delivery team kept you updated with a call before arriving. It’s great to know the lads were friendly, helped unload everything, and carried the mattress into your home for you — that’s exactly the level of care we aim to provide.
I’m delighted to hear you’re happy with the bed and that you’ve had such a positive experience with us. Your recommendation truly means a lot,
Megan at Customer Care💜
Excellent service
Courteous staff at the office. very polite and professional delivery guys who set up the bed in no time and took away the old one. I would highly recommend this company any day. And the bed was exactly what I was looking for.
February 27, 2026
Reply from Bensons For Beds - Newport Iow
Chuka,
We appreciate your lovely feedback! We're happy to hear that our staff were courteous and the delivery team was professional, setting up the bed quickly and removing the old one. We're so pleased you found the perfect bed!
Team Bensons
Great store
Jack was extremely helpful in advising me on choosing my mattress and bed. As well as good advice he didn't rush me and gave me time to wander around the store trying out different mattresses and consider base and headboard options. I intended to shop around a number of stores but was more than happy to make my purchase there and then.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Newport Iow
Liz,
We're happy to hear that you received helpful advice in choosing your mattress and bed. It's great to know that our team member gave you time to consider your options and that you were happy to make your purchase with us.
Team Bensons
Reply from Bensons For Beds - Newport Iow
We appreciate you sharing your experience! We are so glad you found our service friendly and our prices excellent.
The whole trying and buying process was…
The whole trying and buying process was great, I bought my first mattress from Benson Beds many years ago, the mattress was good quality and very comfortable, so I've bought another and so far it's as good as before.
February 20, 2026
Reply from Bensons For Beds - Newport Iow
We're happy to hear that you had a great experience trying and buying your mattress. It's wonderful to know that you found our previous mattress to be good quality and comfortable, and that this new one is meeting your expectations.
Stewart - Team Bensons
Great choice/ Very helpful staff
There was lots of choice and we were given good advice on the quality and firmness of the mattresses. No pressure on buying just very helpful staff.
January 26, 2026
Reply from Bensons For Beds - Newport Iow
We're happy to hear that you found lots of choices and received helpful advice regarding the quality and firmness of our mattresses from our staff!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Newport Iow
We are so happy to hear you experienced great customer service from beginning to end. We appreciate your positive feedback.
Totally let down!
I ask if it was in stock and could be delivered by 3rd Feb. Double checked by store and on-line. Now text to say manufacturing company has delay (was in stock at your facility I was told) and it won’t be available until 11th. We are gone off the island, tickets booked, now need to cancel and get refund. You suck as a company, never trust you again
After reply: After agreeing to a delay and booking the delivery for late March, someone has now changed it again to early March (or automatically as it said it was available earlier) but sadly as I had already stated we are away 2days after the original delivery. So now I have to call again but am now worried you will keep automatically moving it forward….
January 29, 2026
Reply from Bensons For Beds - Newport Iow
We regret the delivery delay after confirming stock availability. We know this significantly impacted your plans, and we sincerely apologize for the inconvenience and frustration caused by this situation. I can see we have arranged for the delivery to be brought forward for you, however if this date is still not suitable please do contact us again. Thank you for the taking the time to leave us feedback.
Lovely lady served us very helpful in…
Lovely lady served us very helpful in us finding the right mattress.
January 26, 2026
Reply from Bensons For Beds - Newport Iow
We're so glad to hear that our team member was very helpful in guiding you to the right mattress! Thank you for your positive feedback.
Reply from Bensons For Beds - Newport Iow
We're so glad that you received great delivery and that everything was assembled properly! Thank you for your positive feedback.
Great service!
Jo at Bensons for Beds in Newport, Isle of Wight was extremely helpful, not least patient whilst we made up our mind which mattress to purchase! Looking forward to delivery in just over a week’s time! Thank you Jo 😊
January 15, 2026
Reply from Bensons For Beds - Newport Iow
We're delighted to hear that you found our team member in Newport helpful and patient while choosing your mattress. We appreciate your feedback and hope you enjoy your new mattress upon delivery!
Good Variety of Beds
The store was clean, the staff were all really helpful without being pushy. I was recommended to go to Bensons for Beds by my son and daughter in law who were also very happy with their experience. Bonus was 25% off. We are yet to received our new bed, base and headboard but judging by our initial experience we were very happy. Jack, Newport Isle of Wight branch, deserves a mention for his patience, knowledge and guidance,
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Newport Iow
We're happy to hear that you had a positive experience in our store. We appreciate you mentioning our team member's patience, knowledge, and guidance. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Newport Iow
We're happy to hear that you had a positive experience with our team. Thank you for your kind words; we appreciate your review.
Having only completed the purchase of…
Having only completed the purchase of the item and agreed a delivery date I consider that this may ne a little previous
November 27, 2025
Reply from Bensons For Beds - Newport Iow
Thank you for your feedback. We acknowledge that you feel this request might be a bit premature, considering you just made the purchase and scheduled delivery.
Explaining the product
The people who dealt with us we're very helpful & knowledgeable about the bed we had selected.
Also we have a hoped for delivery date according to the completion of our property but she said if it changes let her know to change the delivery date
November 17, 2025
Reply from Bensons For Beds - Newport Iow
We're happy to hear that the team members assisting you were so helpful and knowledgeable about your bed selection. We appreciate you letting us know, and we're ready to adjust your delivery date if needed!
Thanks again for your support—it means a lot!
Megan at Customer Care
Mixed experience!
The assistant repeatedly called me "my lovely" which was most irritating as she was young enough to be my granddaughter! Paying for both delivery and collection of the old mattress is frustrating and detracts from a favourable headline price. I was however with the timeliness of the quoted delivery time.
November 12, 2025
Reply from Bensons For Beds - Newport Iow
Thank you for sharing your feedback. We’re sorry that the interaction and delivery costs didn’t meet your expectations, and we’ll review your comments to improve our service.
I can confirm your order has since been delivered and we thank you for your patience.
Kind regards,
Lauryn – Customer Care
Reply from Bensons For Beds - Newport Iow
We are happy to hear that you had such a wonderful experience with us Tyrone. Thank you for your positive feedback,
Megan at Customer Care
Professional
Professional, knowledgeable & streets ahead of the competition!
October 4, 2025
Unprompted review
Reply from Bensons For Beds - Newport Iow
We’re thrilled to hear you found our service professional, knowledgeable, and ahead of the competition! That’s exactly what we strive for—delivering expertise and value that truly stands out.
Thank you for an amazing review Tony – Lauryn at Customer Care 💜
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