Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Location
Switch locationUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... See more
Company replied
Bought two mattresses from Bensons Swindon, from start to finish, absolutely no issues, very smooth journey. Sales colleague was very helpful and delivery was faultless, thanks Bensons
Company replied
I really like the bed. However the bed was delivered with two visible stains at the lower end. After assembling it, the delivery team acknowledged the issue, apologised, took photographs of the stains... See more
Company replied
Company details
About Bensons For Beds - Swindon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, United Kingdom
4.6
Excellent
78 reviews
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Good service from purchase to delivery.
Good service from purchase to delivery.
Communication very good in keeping you up to date on supply and delivery date and time, delivery staff very friendly and fullfill your requirements.
April 13, 2026
Reply from Bensons For Beds - Swindon
Thank you for your great feedback! We’re pleased you enjoyed good service from purchase through to delivery, with clear communication and a friendly, helpful delivery team.
We're always here if you need anything else,
Megan | Customer Care Specialist💤
Leah was marvellous.
On first visit to the store, we were given time to look around before the staff approached us. Leah the sales assistant was very helpful and informative.
On the day of delivery we could not see how to put the 2 halves of the base together. We phoned the store, and Leah and Jo came out to our house and joined the 2 halves and put the mattress on. Very helpful.
April 13, 2026
Reply from Bensons For Beds - Swindon
Thanks so much for sharing your lovely review!
We’re delighted your first visit felt relaxed and welcoming, and that Leah was on hand with helpful advice (she’ll be chuffed to hear this!). Even happier to know Leah and Jo could pop out and get everything sorted on delivery day!
We hope to welcome you back soon,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Swindon
Thank you! 😊 We’re pleased to hear you found the website easy to use, with clear photos and measurements. Your feedback is much appreciated,
Megan | Customer Care Specialist💤
Reply from Bensons For Beds - Swindon
Thank you! Great to hear you received such a thorough service — our polite and amazing team will be thrilled with your feedback.
Don’t be a stranger! We would love to see you again in the future,
Megan | Customer Care Specialist💜
Excellent service.
I was nervous going somewhere different as I have Crohns Disease and need the toilet urgently. The lady at Bensons let me use the toilet. She also found me the perfect bed, mattress and headboard. It really comfy. I will recommend Bensons to my friends and family.
February 26, 2026
Reply from Bensons For Beds - Swindon
Helen,
We're happy to hear that you had such a positive experience. It's great that our team could assist you and help you find the perfect bed. Thank you for recommending us to your friends and family!
Team Bensons
Efficient, polite quick delivery & assembly
Was contacted day before to check still okay to deliver. Driver phoned when 30 mins away. Delivery was polite, quick as was assembly.
February 22, 2026
Reply from Bensons For Beds - Swindon
Thank you for your lovely review! 😊 We’re so pleased you were contacted the day before to confirm delivery, and that the driver gave you a helpful 30‑minute notice call. It’s great to hear the delivery was polite, quick, and that the assembly was done smoothly. We really appreciate your feedback,
Megan at Customer Care
Other than new delivery date because of…
Other than new delivery date because of damaged to bed base the experience was good.
February 20, 2026
Reply from Bensons For Beds - Swindon
We're happy to hear that your experience was good overall. We regret the damage to the bed base caused a new delivery date. Thank you for your review!
Stewart - Team Bensons
Superking x2 Single electric beds with hotel headboard
Everything ran smoothly and efficiently with excellent customer services from sales team Jo Poole at the Swindon shop through to communication following our purchase and delivery and installation.
We are incredibly pleased with our electric bed and could not praise Bensons Beds enough.
We never once had to chase things and would thoroughly recommend to anyone looking into buying a bed Benson Beds have been amazing!!!!
Thank you
February 12, 2026
Reply from Bensons For Beds - Swindon
We're happy to hear that everything ran smoothly, from the sales team to delivery and installation. It's great you're pleased with your electric bed. We appreciate your recommendation and positive feedback!
- Jessica at Team Bensons
Great shopping experience!
Helpful and knowledgeable staff in the Swindon showroom and a wide selection of branded mattresses, excellent tracking system for delivery and courteous, smiley and efficient staff.
I have used Bensons in the past and was pleased again that everything went so smoothly ☺️
February 3, 2026
Reply from Bensons For Beds - Swindon
We're delighted you found our Swindon showroom staff helpful and knowledgeable, with a great mattress selection. It's great to hear our delivery tracking and team met your expectations. Thank you for your continued trust; we appreciate your positive feedback!
Spot on Bensons all brilliant service.
Everything. From goin to shop, advice and help from staff. Excellent service from start to finish. Lovely matteress. Delivery was very good too. Team very helpful nothing to much trouble.
February 4, 2026
Unprompted review
Reply from Bensons For Beds - Swindon
We're happy to hear that you received excellent service from our team, from start to finish! It's great to know that you found our staff helpful and that the delivery was very good. We appreciate your positive feedback!
All the staff from the show room
All the staff from the show room, sales and delivery team
February 2, 2026
Reply from Bensons For Beds - Swindon
Thanks so much for your kind words! Our showroom crew, sales squad, and delivery guys will be delighted with your feedback.
We hope to welcome you back soon!
Megan at Customer Care
First class in every way!
From the initial store visit to the delivery and support the service has been first class...as was the quality of product, price, and value for money - highly recommended!
January 23, 2026
Reply from Bensons For Beds - Swindon
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with the service from your initial visit through delivery and support, as well as the product quality and value.
Joanne Poole in store (Swindon) was a…
Joanne Poole in store (Swindon) was a great help, helping decide which was the correct mattress for my 75 yr old mother made the process a lot easier.
January 17, 2026
Reply from Bensons For Beds - Swindon
We're so glad to hear that our team member was a great help in choosing the right mattress for your mother. We appreciate you sharing your positive experience!
Courteous service and helpful advice…
Courteous service and helpful advice from sales consultant. No ‘pressure’, all questions answered with good detail and honest information. Great choice of beds and mattresses to choose from at realistic prices. We were very impressed by the sales experience. Thank you.
January 12, 2026
Unprompted review
Reply from Bensons For Beds - Swindon
We’re so glad you had a pressure-free experience with helpful, honest advice and plenty of choice! That’s exactly what we aim for 💜 Thank you for your positive review - Lauryn at Customer Care
Knowledgeable attentive staff
Knowledgeable attentive staff. Multiple beds on display to chose from. Choice of delivery dates with delivery to the bedroom. Competitive prices.
January 1, 2026
Reply from Bensons For Beds - Swindon
We’re so glad you found plenty of choice, knowledgeable staff, and flexible delivery – sounds like the perfect experience! Thank you for your positive review – Lauryn at Customer Care 💜
Jo was great
Jo was great, knowledgeable and very efficient. Went through all the options with us and got a great delivery date set up.
December 2, 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that you had a great experience! We appreciate your positive feedback regarding the efficient and knowledgeable service you received, and the great delivery date.
Helpful and non-pushy
We asked to be left alone when we tried the beds. Leah, the sales assistant, understood and just mentioned to give her a shout if we needed anything. When we did need attention, she was very helpful in a nice, non-pushy manner
November 28, 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We're happy to hear that the sales assistant provided you with a helpful and non-intrusive experience. Thank you for sharing your positive feedback; we appreciate it!
Five stars
Five stars. The customer service we achieved was top notch and a pleasant surprise by the standards of other furniture shops. Give that lady a pay rise.
November 25, 2025
Reply from Bensons For Beds - Swindon
Thank you for your fantastic feedback! We’re thrilled to hear that our customer service exceeded your expectations and stood out compared to other stores. Your kind words about our team member mean so much to us – we’ll be sure to pass them along!
Thank you for your positive review – Lauryn at Customer Care 💜
Another annual purchase from Bensons
This is our third annual purchase from Bensons in Swindon. Martin quickly found our details and processed our order for a double Eve Hybrid mattress for our daughter.
Communication about delivery and person delivering swindonwas spot on. All went very well AS USUAL.
October 28, 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that your purchase experience was spot on, as usual. We appreciate you choosing us again and again. Thank you for your positive feedback,
Megan at Customer Care
Great customer service
After having very bad service through Emma on line it was nice to go into a store and get great customer service. Store was clean and welcoming, the staff were not too on top of you when you first go in and are more than happy to help when you do need them
October 26, 2025
Reply from Bensons For Beds - Swindon
We appreciate you sharing your experience! We're happy to hear that you received great customer service in our clean and welcoming store. It's wonderful that our staff were helpful when you needed them.
Megan at Customer Care!
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