Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more
Company replied
Location
Switch locationUnit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF Swindon, Swindon, GB
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We bought a bed for our daughter, Benson beds were great they gave us time to look and choose what we wanted, the time scale to deliver was good and the delivery guys were great and assembled the bed... See more
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1. Very lovely lady (called Jo) at the Swindon branch was really helpful and knowledgable about the products and advised me based on my preferences and made the ordering system very straightforward.... See more
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I really like the bed. However the bed was delivered with two visible stains at the lower end. After assembling it, the delivery team acknowledged the issue, apologised, took photographs of the stains... See more
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Company details
About Bensons For Beds - Swindon
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit F3 Bridgemead Retail Park, Mannington Great Western May, SN5 7YF, Swindon, Swindon, United Kingdom
4.6
Excellent
79 reviews
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Great but the metal parts need better QC
Ref: Annabelle Fabric Deep Blue bedframe
The sales lady was very helpful, and we were given plenty of delivery choices. Once we had decided on a bed base. Overall the choice and value were better than the two other bed shops next to the BB store.
My only gripe would be the assembly and length accuracy (too long) of some of the bracing bars. Which meant undoing the sides and foot panel to get the braces in. Hence only 4 stars. As an engineer and also a skilled metal worker/welder. I would expect better from the people that make these parts.
Once fully assembled, the bed base was
sturdy and looked well finished. Overall we are very happy with it.
April 2, 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We appreciate your feedback on the bedframe and the helpful service you received. We're glad the selection and value met your expectations. We're sorry to hear about the assembly difficulties with the bracing bars. We will share your comments with our production team for improvements. Thank you, Megan at Customer Care
No one bothered us and we could take…
No one bothered us and we could take our time to make a decision. We had help when we needed it.
March 30, 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that you appreciated the balance of independence and support during your decision-making process. Thank you for your positive feedback, Megan at Customer Care
Plenty of choice and no hard sell
Plenty of choice and no hard sell, the displays showed the range well.
March 7, 2025
Reply from Bensons For Beds - Swindon
We're glad you found a great selection without feeling pressured, and that our displays were helpful. Thank you for your feedback, Megan at Customer Care
Shop very helpful and polite
Shop very helpful and polite, we were not pestered,
Delivery again very polite, phoned before 1/2 hour before they arrived, took shoes off, I told them to leave them on as I’m a bungalow wooden floors, no bed to take away or putting together just a drop off thank you. Very happy with my purchase thank you all.
February 5, 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We're happy to hear that you found our shop and delivery team helpful and polite. We appreciate your positive feedback regarding your delivery experience and are so glad you're happy with your purchase. Thank you, Megan at Customer Care
Warming Purchase Experience with Bensons
Benson provides excellent and professional services to customers
January 28, 2025
Unprompted review
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to share your positive experience. We are so glad to hear that you received excellent and professional service!
Take care,
Megan at Customer Care
The staff were helpful not intrusive…
The staff were helpful not intrusive but we were interested in a particular mattress that was stock clearance which we found out was ex-display but was not labelled as such and if purchased at that price we could not have the said mattress delivered by the company.
January 22, 2025
Reply from Bensons For Beds - Swindon
We appreciate your feedback. We're sorry the clearance mattress wasn't clearly marked as ex-display and that delivery wasn't an option at that price. We will review our labelling and delivery policies to prevent this issue in the future.
Thank you,
Megan at Customer Care
Excellent service
I was given all information I needed about the bed I wanted to purchase. Excellent-quality service!
January 12, 2025
Reply from Bensons For Beds - Swindon
We're happy to hear that you received all the information you needed about the bed. Thank you for sharing your positive experience with our service, Megan at Customer Care
Very helpful and knowledgeable staff.
January 8, 2025
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to share your experience. We are happy to hear our staff was helpful and knowledgeable for you!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Swindon
We appreciate you taking the time to leave us this great review! We are so glad our sales agent was helpful with your price match.
Thank you, Megan at Customer Care
Great experience and service!
Great experience and service from Joanne in Swindon. Very knowledgable, not pushy and understood what we were looking for!
January 1, 2025
Reply from Bensons For Beds - Swindon
We're happy you enjoyed your visit! It's great to hear that you received excellent service and found our team member's knowledge helpful in understanding your needs. Thanks for your feedback, Megan at Customer Care
Martin was excellent
Martin was excellent. Explained all the F&B of the product, not pushy and gave us time to decide. So much so we returned 2 days latter and bought another product.
December 28, 2024
Unprompted review
Some parts of Bensons for Beds are very good but…
Some parts of Bensons for Beds are very good especially actual products, after order upto delivery but the in store experience, for us, was not good a mixture of lies and breaking legally binding deals.
Bensons policy of always sending you back to the store to sort out problems that occurred in store could never work.
Derek
November 18, 2024
Unprompted review
Reply from Bensons For Beds - Swindon
Thank you for sharing your feedback. We’re sorry to hear that your in-store experience didn’t meet expectations and that resolving issues felt difficult. Your comments are important to us and will be shared with the relevant teams to improve transparency and support. Thank you for your review – Lauryn at Customer Care.
Jo was lovely
Jo was lovely. Helpful, not pushy. Listened to what we wanted and helped us find it. Gave us time and space but made sure she was available for all our questions.
December 15, 2024
Unprompted review
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