Bergzeit Reviews 

Read some poor reviews so felt a bit apprehensive about placing an expensive order. However I placed the order and it arrive with in 3 working days. All in all I’m mega happy wirh my purchase, fast free delivery, full notifications every step and a quality product at an unbeatable price 😊 Danke schöne to all to all Bergzeit team. I’ll be back 🏂🏔👍🏽

Bought a (difficult to find in UK) Rolwaling Himal map from Bergzeit - easy as anything - map was in stock and arrived today (UK) from Germany - six days from placing the order. Kept informed of progress throughout. Recommended.

Ordered a pair of La Sportiva trango towers, after three uses the soles were trashed, got in touch with Bergzeit and they said send them back, they sent them to La Sportiva, who said there was nothing wrong, but would re sole them for 79 euro. If there was nothing wrong, then why offer to re sole? Bergzeit was not happy with this so fought my case and got a re sole done free of charge, the boots I am unhappy with, how Bergzeit handled my complaint was first class. If there is a negative, its that it took a little longer than I'd hoped, but that secondary to getting a positive ending to my issues.

I ordered a Houdini gilet and it came quickly with no problems - not sure why there are so many bad reviews

I've ordered a pair of trekking pole but I've got just 1 pole. However, when I emailed them to inform the problem the staff got back to me really quick and sent the other pole soon after. I'm quite happy with their services.

I bought a pair of shoes on a good offer however 2 payments were taken from my card.
Like others I received a "we are busy and will reply to you later" message.
This has still not happened.
For 2 payments only one order was generated and one receipt sent but my bank statement clearly shows 2 payments taken.
That is one very expensive pair of shoes that I cannot afford!

I have placed an order for a via Ferrata set (I am going to Florac soon) and then read reviews on Trustpilot. Was extremely worried based on the all negative ones below, but thankfully I must have been lucky as the order was dispatched on the next day and arrived without any delays.

Mmmmmh, ordered, reordered, or did I? Use vouchers?? Impossible!! Could really take a customer support course.

I was apprehensive when I saw the reviews however the price was amazing. I had no issues with delivery at all! It did take a while to come but I was not in a rush for it. I would say if you need something urgently then don't rely on quick delivery time but if you are happy to wait about 5ish days then it was great.

Paid £429 for a “Garmin Fenix 5X Sapphire GPS Watch“ on the 16th of June. Delivery was stated as “3-5 days”. One week later the order status is “Not yet dispatched!” Contacted customer service, got a ticket number and ‘We will process your message as soon as possible.“ 3 days after that and still heard nothing from them.

Extremely unhappy!

Update: Bergzeit contacted me to apologise and have said they are dealing with the issue. My order has now been shipped, and I’ve been told to expect it Wednesday/Thursday should all go to plan.

Update 2: Just received watch. Seal to box broken, as if already opened. Watch has damage to inside of screen. Returning.

Very, very poor!

Read the reviews and was a little apprehensive but the savings were too good not to try it out. Ordered a body warmer on Sunday afternoon and my delivery came today. Couldn’t ask for more than that, even if it had been posted from an English company

I saw the bad reviews here before ordering, and did think twice, but the price was much cheaper than anywhere else, so I thought I'd take a risk.

As it turned out, everything worked perfectly - dispatch was prompt, international delivery as fast as could be expected, communications good, and the product (a sleeping bag) was exactly as I ordered.

Rubbish service and delivery. Waiting for 8 days already for a delivery promised in 3-5. DHL tracking shows parcel stuck in Germany for 4 days - Bergzeit don't want to know and I have no idea if I'm going to get the parcel or not. They seem to take your money and forget about you - won't be using them again. Much better online retailers than this - avoid.

Same as most people in here, I was reluctant about getting stuff from them, but my experience was great. Ordered a jacket on a Friday, it got dispatched in the same day and delivered on Tuesday. The jacket itself seems fine, but I do have the option to return it just in case, with a Returns Note in the package. So far so good, though.

Fast and good! After reading some reviews, I was reluctant to order from this Shop but now I'm wondering what all the fuss was about?.My Bergzeit shopping experience couldn't have been better! I ordered a pair of La Sportiva Trango Boots, fast delivery and no hitches at all. I will definetly order from them again, especially because their sale items are good.

I ordered a north face backpack which was delivered within 5 days from Germany. Although a great bag, the bag did not look totally as I expected (there are so many variations and colours in these backpacks) and so I messaged the company on Facebook. They very kindly offered me a 50% refund if I wanted to keep the bag, or I could return it. I chose to receive 50% of my money back which they sent to me via PayPal straight away. Very good customer service and will be shopping here again. Thank you :-)

Ordered product.

Order dispatched one week later.

Order spent a further week in DHL system within Germany.

Dispatched order was recalled by Bergzeit.

Informed Bergzeit of this (as after 3 days they hadn't informed me) and requested further information.

A week later I still haven't received a reply.

Over three weeks after placing order I have not received anything and have not been informed of anything.

UPDATE: Finally heard back, informing me order was still in transit (not recalled). Only to go on to receive a refund 3 days later (suggesting it has been recalled).

WARNING!!! DO NOT USE THIS COMPANY

I placed an order for Marker Griffon Bindings, on confirmation of purchase the delivery address was incorrect!! I have emailed several times to amend this and have had no response. I have also been on phone on HOLD for nearly hour an hour with no answer.

The prices are are NOT worth it, I hope to hear from BERGZEIT very soon to amend this.

Oh dear, I wish I'd read these reviews before I made my order!

I ordered a T3 Rescue Package, which was supposed to include the *new* BCA Tracker 3 transceiver for £304.

The order arrived quickly enough, but did it contain the Tracker 3?

No it did not, it contained the the old discontinued version Tracker DTS !!!!!!! It looked like there was a space for the Tracker 3 in the box & that it had been removed and the Tracker DTS stuffed in (it didn't fit neatly)

I'm returning the box today and asking for a refund.

They make the return process easy enough. You are provided with a return label online so it's easy enough to send the box back to Germany from UK without charge.

I'll update the review when I get a refund or not, whatever the case may be......

They didn't even send me a confirmation email, and they already took the money. 3 emails sent to the customer service and no answer. 3 calls and no answer. Unacceptable