So after 8 weeks of my returned items 6th May my top has been returned to me. I'm still at a loss as to why the local post office, which is on 4 mins away will not deliver to this company. I can'... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Do not use this company. For UK customers you will need to pay an import charge before you can receive the item. There is no mention of this when purchasing the item Returns are also at the custo... See more
Company replied
Highly recommended from my own experience, ordered shoes that arrived promptly and were tracked. Had an issue that needed resolving and all I can say is from my point of view they have excellent cu... See more
This shop is a scam. I purchased an osprey reservoir that indicated on the website (with pictures) that is was PCV and BPA free - which is recommended because of health concerns. When the product arri... See more
Company replied
Company details
Written by the company
Your shop and journal for more Bergzeit! Launched in 1999 as a touring portal with extensive alpine expertise and optimism, Bergzeit, based in the Bavarian Prealps, is now a successful leading online supplier of mountain sports equipment, stocking 40,000 items from over 500 brands.Two branches in the south of Munich, an online journal with over 1,800 articles and the Bergzeit Experience, guided tours and courses founded in 2018, all contribute to the corporate success of Bergzeit. Today the passion for mountain sports, in over 300 employees is reflected in the company's mission. Thus, Bergzeit feels the need to embark on a human, authentic, competent, sustainable and goal-oriented route to the summit.
Contact info
Georg-Kaindl-Str. 1, 83624, Otterfing, Germany
- +49 (0)8024-902290
- service@bergzeit.co.uk
- www.bergzeit.co.uk
1.7
Bad
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beware postage for returns
Beware! If you order from Bergzeit uk, or anywhere outside Germany or Austria, you will have to pay postage on your returns.
January 5, 2016
Unprompted review
Informative outdoor online shop/magazine
This online retail shop I discovered by chance via a FB posting. Perfect timing - my son & I were about to embark on a camping trip & I had absolutely no idea what to take; from the bare essentials such as sleeping bag, cooking utensils etc. However, they have an customer service hotline (where, I was told about an espresso filter for camping could be purchased, much to my delight - whou'd have thought!!) & even though they are a German company, they give great advice (in english!) & also have a detailed online magazine which has a plethora of info on everything for outdoor activities, including camping (which, was such a relief that it's the reason I'm bothering to write this review!)
August 20, 2015
Unprompted review
Great selection and prices, useful content, fast service
I found out about Bergzeit from a UK blogger site and decided to try them out after seeing their huge brand selection. With lots of Scandinavian brands alongside many up and coming trendy brands, Bergzeit offers the dedicated outdoor enthusiast a vast selection. The price is right, their website offers lots of useful content (buyer's guides, gear reviews etc.) and the service conditions (shipping costs, delivery time) for UK more than acceptable, especially when compared to other online outdoor retailers.
Bottom line: definitely worth a try. A true one-stop shop to satisfy all your outdoor cravings!
August 19, 2015
Unprompted review
Fast service, great price.
I order a pair of ski pants, and was pleased to see the order expedited and posted the following day. The parcel was provided with a tracking number, so I could keep tap on the parcels ware about, which was helpfull since it was an international shipment.
Would not hesitate to order again from Bergzeit.
December 2, 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.