Bergzeit Reviews 

Ordered Fjallraven bergtagen lite 30/11/18
Arrived 3/12/18. Emailed confirmation of order and tracking number
Everything fine. Would use again

i sent back tomtom adventurer watch which was received on 18th august they still have not refunded or replaced i have sent numerous emails get standard response completely have lost faith with them there is no way i would recommend anyone to use this company. Bergzeit you should be ashamed of your lack of customer service

Unable to complete order, as no stock ,refunded quickly. Please Check stock before debiting customers Thanks.

A bit afraid of buying given the bad reviews. No problem at all. Shipping was super fast.

terrible customer service
send the wrong things , that dont even arrive and then ignore the emails sent . plenty of other mountain equipment companies out there Definitely wont shop here again . Also found the same kit at half the price elsewhere .

I received the wrong short (wrong color and pattern) and I can't reach them ... phone or email, no answer at all !
I ordered two other products which are ok but I still have to figure out how I can get the correct short and return the other one for free... !!

RETURN AND CUSTOMER SERVICE IS HORRIBLE !!

After 2 weeks from returning my package, I got an email that they "processed it" but I NEVER GOT MY MONEY BACK. I got an email that they processed my package upon arrival and... I'm still waiting.
Please be careful, make sure that if you order something, it's the right size and you don't have to return it. I got robbed of 94 pounds !!! :(

Bergzeit if you are reading this...I'M WAITING !!.
My order number is 2215904.

Bergzeit.de
Super fast - super support - superb shop:
I have ordered skis, skins and bindings to Slovakia (Slowakei)

Pros:
1.) Before shipping the whole pack Bergzeit came back to me by email asking if I am aware that maybe a different size of binding would fit the skis better.
2.) They have shipped the whole pack 1 day after order and payment - keep in mind also after clarifying the size of bindings.
3.) Shipping from Germany to Slovakia took 3 working days - and I have been ordering over Easter period.
4.) Based on data protection the shop cannot give away phone number - they do not even ask for that. So a courier had a problem to find me as I do not have a name on a door bell. So I have asked lady from Bergzeit support line to help me. She helped me to find out who exactly is delivering my parcel and the problem was solved. Because info email had DHL link to track delivery, but the package was delivered by UPS at the end. :-D Well solved - I had to contact local delivery service to give the m my phone. No problem, but require additional work from customer. :-) I have no problem with than. Law is law.

Cons:
1.) Information email about the shipping and even the Bergzeit pages after you order do not warn you that you should contact the delivery service and give them your telephone. It is because of data protection, so OK.

But it would be good to have such information in the email, so please Bergzeit consider this information ;-)

2.) Calling support line gives you faster problem solving way. Contacting by email or form is ok, but after 2 days of no new information I lost my patience and called the line. It was ringing for 3-4 minutes, but it was worth it.

Conclusion:
Based on my SINGLE experience with this shop, I recommend Bergzeit even when you are ordering from abroad. Great service, super fast (when the item is on stock), very good support.
And I would be happy if this "no phone" problem would be highl ighted in the information email. :-)

Shockingly BAD customer service and purchase experience - please do yourself a favour and 100% avoid buying anything from this website. Saving a small amount of money is simply not worth the hassle, there are plenty of professional retailers which carry the same item.

Terrible service. I returned an item 3 weeks ago, the tracking number states that they are refusing delivery with no word from customer service who are only contactable via a form.

Ordered Telemark bindings in the Christmas sale £100 pounds cheaper than anywhere else, Delivered by DHL 5 days later, Super price, Super quick Dispatch to the UK!!

Highly Recommended!!

Bought some ski bindings. £100 cheaper than elsewhere. Was dubious due to other reviews. Arrived exactly as described very quickly via dhl. Would use again.

I ordered climbing equipment (Grigri+carabeaners) and received them in a big box with no stuffing or wrapping to make sure that the metal parts does not scratch each other or (even worse!) to ensure that a dropped parcel would not incur damage that would influence the safe use of the products.

Genuine company. Very good service and great prices. The item arrived in less than a week.

Some of the brands this company sell are good ones. I feel if I have previously bought an item, that I can go ahead and buy it because I know what I'm getting. However, their descriptions are inadequate and often wrong, so I wouldn't want to buy something I didn't already know about.

They don't give washing instructions so you would need to find out about this from elsewhere.

Some items have poor ratings but don't give a review or say why the rating is poor.

Sometimes they say a garment is eg "100% wool" when in fact it is only 80% wool.

Before I ordered the Mammut XSun head torch, I sent an email to the sales' team to query the features. I received a 'helpful' reply and placed the order. I have since received an email to inform me that they cannot send my head torch as it is classed as a dangerous good..... Surely, this was established before I placed my order? This is a misleading sales and marketing technique. The item should have been declined no later than the point of order and the sales team who answered my query should have been aware of any delivery restrictions. Very unimpressed, particulary if I am penalised for any currency conversions...

A friend recommended bergzeit.co.uk, and I've been particularly impressed with the great variety of outdoor brands that they offer in their online store, including popular mainstream brands (Salewa, Mammut...) but also lesser-known brands, such as 66 North, Prana, etc. I also had a very positive experience with their customer service: quick response + helpful advice (in English). And, pricing seems to be fair.

My favorite online shop for all things skiing and mountainbiking. Customer service (hotline and support chat) are super friendly and helpful.

I hate surfing on their website... because I always find something I want! Whenever I order something, the items arrive fast and well packed. You can tell that the people that run the shop know their stuff!

I bought an ARTVA Mammut Element and got it with the display damaged. I called the client service in Germany and they asked me to send it back and told me that they will pay the bill for the shipment. I sent them the bill and they did not pay me yet. They did not even reply my emails.
I am still waiting for the refounding.

THEY ARE DISHONEST WITH THE HONEST PEOPLE!!!!!