I have been a member of clisold leisure centre for a number of years. I mostly swim and do the circuit and boot camp classes. I wanted to say how exceptional I have found Hamza’s circuit class... See more
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Location
Switch location63 Clissold Rd, N16 9EX Hackney, GB
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I’ve had a great experience at Clissold Leisure Centre. Hamza is always really helpful and takes the time to give advice, answer questions, and suggest useful ideas to improve my workouts. As a member... See more
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I am a regular member at this gym and just wanted to say how grateful,Hamza. He’s always polite, friendly, and so helpful to everyone works hard, always professional, and makes the gym such a nicer pl... See more
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I have really enjoyed my first few months at Clissold. In my opinion, Isaiah and Hamza have demonstrated exemplary customer service and professionalism everytime I have been in the gym. Their rapport... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
63 Clissold Rd, N16 9EX, Hackney, United Kingdom
3.7
Average
183 reviews
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Reply from Better - Clissold Leisure Centre
Hi Mr Alkalin
Thank you for your review.
It is great to see you are happy with the service and communications you are receiving from the Better team.
We hope you enjoy using the facilities at the Clissold Leisure Centre, and if you have any further enquiries, please let me know.
Kind Regards
Amir
Reply from Better - Clissold Leisure Centre
Hi Wendy,
Thank you so much for your kind words!
We're thrilled to hear you had an amazing experience and that you’re happy with the quality of the activities at the Clissold Leisure Centre. Your support means a lot to us, and we look forward to serving you again soon!
Warm regards,
Charmaine
I had a session with George Brown
I had a session with George Brown, he was very helpful and friendly. I understood what I needed and how to use everything. It was very useful.
Thanks
May 2, 2025
Reply from Better - Clissold Leisure Centre
Hi Kevin,
Thank you so much for your kind feedback! We're glad to hear that your session with George Brown was helpful and that you came away with a clear understanding of everything you needed. We'll be sure to pass along your compliments to George. Don't hesitate to reach out if you need any further support!
Kind regards,
Charmaine
very good leisure centre
May 7, 2025
Reply from Better - Clissold Leisure Centre
Hi Cel,
Thank you so much for your kind words!
We truly appreciate your feedback and are delighted to hear that you had a wonderful time during your visit to the Clissold Leisure Centre. It’s always our goal to provide a fantastic experience for our guests, and we’re thrilled that we could achieve that for you. We look forward to welcoming you back again soon so you can enjoy more of what we have to offer! If there's anything specific you’d like to see or do on your next visit, please let us know.
Best regards,
Charmaine
It was very nice my son loved it
April 26, 2025
Reply from Better - Clissold Leisure Centre
Hi Rinkle,
Thank you so much for your kind words!
We're thrilled to hear that your son loved it at the Clissold Leisure Centre. We hope to welcome you both back again soon!
Kind regards,
Charmaine
Reply from Better - Clissold Leisure Centre
Hi Anita,
Thank you so much for sharing your feedback!
We're thrilled to hear that our employee made a positive impression on you. Providing excellent customer service is one of our top priorities, and it's wonderful to know that their kindness stood out during your experience. We'll be sure to pass along your compliments to them—it’s always encouraging for our team to know their efforts are appreciated. We look forward to welcoming you back in the future and ensuring that your next visit is just as enjoyable. Thank you again for taking the time to share your thoughts!
Kind regards,
Charmaine
I fell ill and had to cancell a group…
I fell ill and had to cancell a group exercise class before the start time. i have been fined £3 which i is outragious. how can i cancell a class at 2am in the morning for a 6am class
April 7, 2025
Reply from Better - Clissold Leisure Centre
Hi Errol,
Thank you for sharing your concerns. We are truly sorry to hear that you fell ill, and we understand how difficult it can be to deal with such situations. We strive to maintain a fair and reasonable cancellation policy to ensure all our members have the opportunity to attend classes.
Regarding the £3 cancellation fee, this is typically applied when a cancellation is made after the cutoff time, which helps us manage class availability and staffing. We completely understand that emergencies like illness can happen at any time, and we are happy to remove any penalty fees based on this information. Please speak to staff at the centre and they will assist you further with the removal of a penalty fee due to illness/unforeseen circumstances.
We’d be happy to discuss this further and explore any possible solutions for you. Please feel free to reach out to us directly so we can assist you.
We appreciate your understanding and look forward to hearing from you.
Best regards,
Charmaine
Reply from Better - Clissold Leisure Centre
Hi Kirsty,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience at the Clissold Leisure Centre. It's great to know that you enjoyed the machines – we put a lot of effort into ensuring they're well-maintained and up-to-date for our guests. We're also thrilled that our team made a positive impression. Our staff always strives to create a welcoming and helpful atmosphere, so it’s rewarding to hear their efforts made a difference in your visit. We truly appreciate your feedback and can’t wait to welcome you back for another amazing experience soon!
Kind regards,
Charmaine
Enjoyable , clean , clear instructions
The instructor was great and created a little team . My daughter and I enjoyed !
March 26, 2025
Reply from Better - Clissold Leisure Centre
Hi Eda,
Thank you so much for your kind words!
We're thrilled to hear that both you and your daughter had a positive experience at the Clissold Leisure Centre. It’s wonderful that the instructor was able to foster a team atmosphere, and it means a lot to know that you both enjoyed the experience. We always aim to create a supportive and engaging environment, and it's great to hear that we were able to do that for you. We hope to see you again soon for more fun and learning!
If you have any feedback or suggestions, feel free to share—your input is always appreciated.
Kind regards,
Charmaine
Reply from Better - Clissold Leisure Centre
Hi Tibet,
Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the services provided at the Clissold Leisure Centre. However, we’re truly sorry to learn that the cleanliness of our facilities did not meet your expectations. Cleanliness is a priority for us, and we take your concerns seriously.
Please know that we are already looking into the specific areas you mentioned to ensure they are addressed promptly. We’ll be working with our cleaning team to ensure the facilities are maintained to a higher standard. Your feedback is valuable in helping us improve, and we hope you’ll give us another opportunity to deliver a better experience in the future.
If you have any further concerns or specific suggestions on how we can improve, feel free to let us know. We appreciate your support and hope to welcome you back soon!
Warm regards,
Charmaine
DANGEROUS!!!
I have sent 3 emails complaining where I was told one email must of been lost, we couldn’t see the 2nd & the 3rd well no one bothered to reply! I attended the soft play with my toddler & friend’s children. The lady didn’t view any tickets and allowed anyone in. There was more adults than children present & more so adults WITHOUT children. This was something I questioned a large group of people and was told they were keeping the parent company?!?Our belongings were removed from a table & put on the floor. The soft play was filthy - clumps of hair, dirty tissue, food ect. No supervision in the soft play with big kids in the toddler area. Where on earth are the safe guarding rules here? How can you allow adults in without children? There was so many adults you couldn’t see the bottom of the soft play area. We left within 30 mins as coming from a child care background, so many rules was broken & deemed unacceptable as well as unsafe!
February 21, 2025
Unprompted review
Reply from Better - Clissold Leisure Centre
Hi Lauren,
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing experience you had during your visit to the Clissold Leisure Centre, and we regret that your previous attempts to reach out were not handled appropriately.
We take concerns about safety and cleanliness very seriously, and it is clear that we did not meet our usual standards on the day of your visit. Your comments about the lack of supervision, cleanliness, and the presence of adults without children are concerning and will be reviewed immediately. We strive to maintain a safe and enjoyable environment for all families, and it is unacceptable that you had such an experience.
We understand your frustration and will be investigating the situation further with our team to ensure these issues are addressed and that proper procedures are followed. In the meantime, we appreciate you bringing these concerns to our attention.
Once again, we apologise for the inconvenience, and we truly appreciate your feedback as it helps us improve our services.
Warm regards,
Charmaine
Reply from Better - Clissold Leisure Centre
Hi Reiner,
Thank you for your kind words!
We're thrilled to hear that you enjoyed our equipment selection and found our environment to be clean at the Clissold Leisure Centre. We strive to provide the best experience for our customers, and your feedback means a lot to us. We hope to see you again soon!
Warm regards,
Charmaine
Not very good
Not very good. Very noisy at entrance because of kids in soft play area and around. Noise in studio while doing yoga. Another day kids shrieking in evening class until 7pm. Then basketball by better staff while doing floor work in conditioning class in hall. Mic in cycle studio so loud that ears hurt yet couldn’t understand instructor. Music rubbish as well so left early.
March 5, 2025
Reply from Better - Clissold Leisure Centre
Hi SR,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and we apologise for the disruptions you faced during your visit. It’s important for us to provide a peaceful and comfortable environment for all our members, especially during yoga, body conditioning, and cycling classes.
We’ll definitely take your comments into account and work on minimising noise from surrounding areas, ensuring the audio levels in the studios are appropriate, and improving the music selection. Your input is valuable to us, and we hope you'll give us another chance to deliver a more enjoyable experience next time.
Please feel free to reach out to us directly if you have any further concerns or suggestions.
Kind regards,
Charmaine
Thank you George for the induction and…
Thank you George for the induction and Better for the great membership only my second week at the gym so it will take some time to get used to a routine and using the gym machines, it gets busy at different times of the day so its about picking the right time when to go overall can't complain
February 25, 2025
Reply from Better - Clissold Leisure Centre
Hi Steven
Thank you for your review,
It is great to see that George's induction was helpful and that you're enjoying your membership so far. We understand that getting into a new routine and learning how to use the gym machines can take time, but it’s great to see you making progress!
We also appreciate you mentioning the busier times of the day, the off-peak hours tend to be quieter, if you can make it then.
Kind Regards
Amir
No lockers in the gym
No lockers in the gym.
Far too many unused running machines and weight area far too packed.
March 3, 2025
Reply from Better - Clissold Leisure Centre
Hi Sebastian
Thank you for your review.
We are sorry to hear about your experience at the Clissold Leisure Centre.
Your feedback has been passed on to the management team at the centre to review and we hope this will assist in improving your experience with us.
Kind Regards
Amir
Reply from Better - Clissold Leisure Centre
Hi Tanya,
Thank you so much for your kind words! We truly appreciate your feedback and are delighted to hear about your positive experience with us.
Our team is dedicated to providing exceptional support, and it’s wonderful to know that you felt well taken care of during your time with us. We strive to create an environment where our clients feel valued and supported, and your comments affirm that we are on the right track.
We are looking forward to welcoming you back soon and hope your next visit is just as enjoyable, if not more so. If there’s anything specific you’d like to explore or discuss during your next visit, please feel free to let us know!
Best regards,
Charmaine
I find the staff helpful and…
I find the staff helpful and accommodating. The time of the i choose is great not many people. I have access to the gym equipments.
February 28, 2025
Reply from Better - Clissold Leisure Centre
Hi Jeanette,
Thank you for your kind review!
We're so glad to hear that you find our staff helpful and accommodating. We're also happy to know that the timing works well for you and that you have easy access to the gym equipment. We look forward to continuing to provide you with a great experience!
Kind regards,
Charmaine
Well equipped and welcoming gym
The gym is very well equipped, clean and has a great atmosphere. Customers are drawn from a very diverse range of ages, gender, ethnicity etc. so it feels like a very welcoming and non threatening space. Music is played at just the right level - not too intrusive. It could benefit from having an obvious person managing within the gym so customers could ask questions about equipment use etc.
February 27, 2025
Reply from Better - Clissold Leisure Centre
Hi Michael
Thank you for your review,
We’re pleased to hear that you find our gym well-equipped, clean, and welcoming for a diverse range of people.
We appreciate your feedback on the atmosphere and the music level! We also take note of your suggestion about having someone more visible to assist with equipment use, and we’ll look into improving that experience.
We look forward to seeing you again soon!
Kind Regards Amir
Reply from Better - Clissold Leisure Centre
Hi Yanos
Thank you for your review.
We are glad to know that you have had the opportunity to interact with others at the Clissold Leisure Centre and we hope you have also managed to get a workout in and use the facilities available!
Kind Regards
Amir
Lovely trainers
I've given 5 stars because Hannah and George (trainers) are first class. They really care and support me.
February 21, 2025
Reply from Better - Clissold Leisure Centre
Hi Trevor
Thank you so much for your wonderful review!
We're thrilled to hear that Hannah and George have made such a positive impact on your experience. It means a lot to us that you feel supported and cared for by our trainers. We’ll be sure to pass along your kind words to them and look forward to continuing to support your fitness journey.
Kind Regards
Amir
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