All the staff seems to be very friendly and easy to talk to. Me and my wife attended a swimming lesson and it was a very nice experience. The swimming instructors were very knowledgeable and spotted o... See more
Company replied
Location
Switch locationPurley Way, CR0 4RG Waddon, GB
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Nicole at the main office was so patient and helpful with the information I needed with the refund process. She gave me great advise on different kinds of memberships and the pricing. My normal l... See more
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I'm delighted with my experience of Swimming at Waddon, especially since 'Better' have taken over. Everything is well organised. Swiimers are encouraged to remove footwear before entering the poo... See more
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The main issue with this centre is the lack of cleanliness particularly in the pool changing room area, showers and toilets on both floors often unhygenic. Its a shame as it really let's the place d... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Purley Way, CR0 4RG, Waddon, United Kingdom
4.2
Great
90 reviews
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It is really a convenient and save.
It is really a convenient and save place for kids swimming. Teachers are really kind and having excellent teaching skills. As a parent I really like the approach of teaching. Additionally, staff are really friendly with the professional smile.
April 8, 2025
Reply from Better - Waddon Leisure Centre
Hi Parent,
Thank you so much for your lovely review.
We are very happy to hear that you feel our Waddon Leisure Centre is both convenient and safe for children to swim. Our teachers truly appreciate your feedback on their teaching skills, and we strive to make each lesson enjoyable and effective. We're also glad you’ve had positive experiences with our friendly staff! Your support means a lot to us, and we look forward to continuing to provide a great experience for your children.
We look forward to seeing you at the centre again soon.
Kind regards,
Charmaine
Lovely costumer service
Jack who helped me was very friendly and happy to help!
April 4, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Dear Member,
Thank you so much for sharing your kind feedback!
We are truly delighted to hear that Jack has been providing excellent customer service. We will be sure to pass your feedback on to our Centre Team, as we know they will be thrilled to hear this. We look forward to continuing to deliver the best possible service for our community and customers.
Thank you again for your support!
Kind regards,
Sarah H
Excellent coaching
Excellent coaching, friendly and very focused on teaching the basic techniques for beginners.
April 3, 2025
Reply from Better - Waddon Leisure Centre
Hi SG,
Thank you so much for your lovely review.
We're thrilled to hear that you had a great experience with our coaching at the Waddon Leisure Centre. It's always our goal to provide a welcoming environment and focus on the fundamentals, especially for beginners. We look forward to continuing to support your learning journey!
Kind regards,
Charmaine
Very impressed with the swim teachers.
March 21, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Alex
Thank you for your review.
We are very pleased to see that the Swimming Instructors are delivering excellent lessons, and we hope you achieve the skills and confidence you desire through these sessions!
Kind Regards
Amir
The 2 swimming teachers on Fridays at…
The 2 swimming teachers on Fridays at 4.15pm are a gem! Super calm and patient with the kids, made my son comfortable and happy to join the class.
March 21, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Sofia
Thank you for your review.
It is great to see your son enjoy the swimming lessons at the Waddon Leisure Centre and the staff are creating a comfortable happy environment for him and fellow attendees.
We hope your sone reaches his swimming goals with us and continues to enjoy the classes!
Kind Regards
Amir
Great swimming course
March 18, 2025
Reply from Better - Waddon Leisure Centre
Hi Ilknur,
Thank you so much for your positive feedback!
We're thrilled to hear that you enjoyed your swimming course at the Waddon Leisure Centre. It's always our goal to provide a fun and effective learning experience for everyone, and your kind words let us know we're on the right track. If you have any suggestions for how we can improve or specific things you loved about the course, feel free to share—we’re always eager to make the experience even better!
We hope to see you again soon, whether it's for another class or just some more swimming fun!
Kind regards,
Charmaine
I found the facilities attractive but…
I found the facilities attractive but groups are too big for my daughter to progress. Since changing to Royal Russel school, results are more positive. It just took 3 lessons for her to start feeling confident My daughter spent best part of a year at waddon……
March 14, 2025
Unprompted review
It was mine and my sister in laws first…
It was mine and my sister in laws first time at waddon leisure centre and all the staff were really helpful.
March 3, 2025
Reply from Better - Waddon Leisure Centre
Hi Sally
Thank you for your review.
We’re so glad to hear that you and your sister-in-law had a great first visit to Waddon Leisure Centre and the centre staff has been helpful and as welcoming as possible.
We hope you continue to enjoy your experience with us and thank you for choosing Better!
Kind Regards
Amir
👍🏻 really enjoying
February 20, 2025
Reply from Better - Waddon Leisure Centre
Hi NP,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you're really enjoying our product/service]. It's great to know that it's meeting your expectations. We truly appreciate your support and would love to hear any suggestions or ideas you might have for us to make your experience even better. If you ever need anything or have any questions, feel free to reach out.
Thanks again for your kind words!
Warm regards,
Charmaine
Not a pleasant and a bit rude swimming…
Not a pleasant and a bit rude swimming instructor for parents with children who works on Sundays
February 16, 2025
Reply from Better - Waddon Leisure Centre
Good Afternoon Parent,
Thank you for sharing your feedback.
We're really sorry to hear about your experience with our swimming instructor. We understand how important it is to have a welcoming and supportive environment, especially for families with children. We take your concerns seriously and will address this with our instructors to ensure that all parents and children feel respected and comfortable during their lessons. We truly appreciate your input and hope you'll give us another chance in the future to provide a better experience.
Warm regards,
Charmaine
Five star service.
I was helped by a wonderful young lady, I had been looking to book my kids for the holiday activities for a week, but the system didn’t work for me; she was kind and friendly; now my kids can enjoy the amazing activities you prepare for next week. Love the fact that you have such good people ready to help.
Well done Gemma. Xxx
February 12, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Edna,
Thanks for your review.
We are so delighted to hear that our staff at Waddon were so helpful and friendly and hope your children enjoy their activities!
Warm Regards
Hazal
Great swimming lessons
Recently signed our child up for swimming lessons through better. We have been really impressed with the service - the swimming teachers are all engaging and put the effort in to make sure the children progress and learn new skills.
January 4, 2025
Reply from Better - Waddon Leisure Centre
Hi Isabel,
Thanks for your review.
We are delighted to read that your child is enjoying their lessons at Waddon and that you are so impressed with the service you have received!
Warm Regards
Hazal
Loved my experience here
Loved my experience here, my first time at a gym and felt so comfortable with Jack as he explain the membership tiers, as well as helping me choose the right option for me! Couldn’t recommend more!
January 22, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Sinead,
Thanks for your review.
We are happy to read that you have had a great experience at Waddon and that Jack was so helpful!
Warm Regards
Hazal
Clean and fun soft play
Clean and fun soft play. And not too busy. Great!
January 24, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Philippa
Thank you for your review.
It is wonderful to see that you had a great experience at the Waddon Leisure Centre and thank you for the feedback about the cleanliness, this is great to hear.
We hope to see you soon.
Kind Regards
Amir
Been coming to this centre for years…
Been coming to this centre for years now! Great staff, especially at the reception! Very helpful and happy to answer any question.
January 23, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi JJ,
Thanks for your review.
We are pleased to hear from a longstanding member how happy you are at Waddon!
Warm Regards
Hazal
Gym was excellent and well equipped
January 23, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Good Evening Customer,
Thank you for taking the time to share your thoughts in your review.
We are thrilled to learn that you are enjoying your membership at the Waddon Leisure Centre. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
We are also pleased to hear your comments about the Gym being well equipped with the equipment you require for a great workout.
Your insights are invaluable to enhancing the overall experience for all our members.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Reply from Better - Waddon Leisure Centre
Hi Veronika,
Thanks for your review.
We are glad to hear that the staff at Waddon have been so polite and friendly!
Warm Regards
Hazal
Have been a member for many years
Have been a member for many years . Am pleased they have introduced a new timetable of classes on Monday and Friday mornings . Reception staff always very helpful and polite . Instructors also very approachable , making classes challenging but fun . Toilets could do with more regular checks to make sure they are clean and have enough paper
January 18, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Jo,
Thanks for your review.
We are so happy to hear that you are so pleased with the new timetable and that the staff are always so polite and helpful!
Warm Regards
Hazal
5 star consierge
Jack was really helpful and he even helped my mum who speaks Spanish. Such a great service!
January 21, 2025
Unprompted review
Reply from Better - Waddon Leisure Centre
Good Evening Carlos,
Thank you for taking the time to share your feedback with us.
We are absolutely delighted to hear that you are enjoying your membership at the Waddon Leisure Centre. It brings us great joy to hear that our staff members have consistently provided you with helpful and friendly service during your visits. Our team works hard to create a welcoming environment, so it’s wonderful to know that their efforts have made a positive impression on you.
Thank you once again for your kind words. We look forward to seeing you at the centre soon!
Kind regards,
Charmaine
Just signed my daughter up to gym just…
Just signed my daughter up to gym just wanted to say how helpful Jack was today thank you Jack
December 30, 2024
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi Calum,
Thanks for your review.
We are so pleased to hear that Jack was able to assist you and hope your daughter enjoys her membership!
Warm Regards
Hazal
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