The main issue with this centre is the lack of cleanliness particularly in the pool changing room area, showers and toilets on both floors often unhygenic. Its a shame as it really let's the place d... See more
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Location
Switch locationPurley Way, CR0 4RG Waddon, GB
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I'm delighted with my experience of Swimming at Waddon, especially since 'Better' have taken over. Everything is well organised. Swiimers are encouraged to remove footwear before entering the poo... See more
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Have been a member for many years . Am pleased they have introduced a new timetable of classes on Monday and Friday mornings . Reception staff always very helpful and polite . Instructors also very ap... See more
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Nicole at the main office was so patient and helpful with the information I needed with the refund process. She gave me great advise on different kinds of memberships and the pricing. My normal l... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Purley Way, CR0 4RG, Waddon, United Kingdom
4.2
Great
94 reviews
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There is no human interaction
There is no human interaction. It was her first time swimming and there was nobody there to welcome and make her feel comfortable/confidence. After her class we didn't get feedback from the teacher (it was her first time). It all just drop the children, go up, wait and pickup after class. No human interaction at all.
April 13, 2024
Reply from Better - Waddon Leisure Centre
Hi,
Thank you for your review.
We are disappointed to hear your child did not enjoy her lesson.
The human interaction happens between the instructor and the students when they are in the class. As most instructors teach classes back to back, it is not possible to speak to each customer before an after a class. However, the teachers do update customers progress on the home portal so parents/guardians are able to view their child's progress and see what they need to work on.
We also offer one-to-one classes at some locations if your child would prefer a more personalised experience. If you are interested in this option, please speak to a member of our concierge team when you are next in and they will be able to advise further.
Warm Regards
Hazal
Warm Regards
Hazal
Back to fitness
I was most impressed when I had my induction with Julian. Through a GP referral I am trying to regain movement and strength. I tried all the various gym machines and have received a personal programme to follow. I will then be monitored after four weeks to review. Great service and value for money.
April 4, 2024
Reply from Better - Waddon Leisure Centre
Hi Donna,
Thank you for your review.
We are so happy to hear that you have decided to choose Better as your leisure provider and are pleased to hear that our staff have been able to support you on this journey. Keep up the good work!
We have passed your feedback to the centre!
Warm Regards
Hazal
No staff in gym
The gym facilities are good but I am disappointed that there does not seem to be a member of staff present in the gym during the two times I have been there since joining recently (Waddon Leisure centre). I believe this is a health and safety concern and something you should seriously consider addressing.
March 19, 2024
Reply from Better - Waddon Leisure Centre
Good Afternoon James,
Thank you for your review.
I am very sorry to hear that there was no staff present when you attended the Waddon Leisure centre recently. I will pass on your feedback for the attention of the centre manager so he can ensure there is a member of the Fitness Team in the Gym at all times.
Thank you for your feedback.
Kind regards,
Charmaine
Aqua aerobics class
Went to an aqua aerobics class on Thurs 8th Feb and I was very disappointed by the unwelcoming instructor. She was unapproachable and as a new member I was not expecting to have to shout my medical condition across the pool. It would have nice to have a quick chat with new members before the class started.
On a posittive note the class itself was great and I did enjoy the actual workout.
February 8, 2024
Unprompted review
Reply from Better - Waddon Leisure Centre
Hi
Thank you for taking the time to tell us about your experience.
We are sorry to hear you about your recent expereince and also pleased to see you enjoyed the call and the workout.
We thank you for your feedback and will pass it on to the centre,
Kind Regards
Amir
Great place to train
Nicely kept and very clean place.
Staff a friendly, happy to chat and help if needed.
January 24, 2024
Reply from Better - Waddon Leisure Centre
Hi Mark,
Thank you for your review.
We are delighted to hear you are enjoying Waddon Leisure Centre.
Warm Regards
Hazal
I was misled that my membership for…
I was misled that my membership for Swim doctor at Waddon would cover swimming for practice whenever (subject to space). I have queried this by phone and was informed it would be resolved to align with what I was told and the manager would be in touch. 4 days later, I haven’t heard and still unresolved. Very poor customer service. Very difficult to communicate as can only go through central phone line.
November 10, 2023
Reply from Better - Waddon Leisure Centre
Good Afternoon N,
Thank you for your review.
Upon checking our system and the membership type you have purchased, you have a swimming lessons membership which you would attend each Saturday at 12noon. You would not be required to book this session in each week as you are already booked onto this course for the same day and time each week. So if you attend the centre each Saturday for your lessons, you will be able to attend this class.
Hope this clarifies,
Kind regards,
Charmaine
Reply from Better - Waddon Leisure Centre
Hi MP,
Thank you for your review.
We are happy to hear you are enjoying Waddon Leisure Centre.
Warm Regards
Hazal
Great organisation from the staff
Great organisation from the staff, swim teachers paid attention to the fact our son was complete beginner and made him feel very comfortable, he is very very happy to be returning to the swim class.
September 23, 2023
Reply from Better - Waddon Leisure Centre
Good Afternoon Dufkova,
Thank you for your review.
We are delighted to hear that your son enjoyed his first swimming lesson at the Waddon leisure centre and the staff made him feel safe and comfortable. We hope he continues to enjoy his lessons at this centre and passes all his levels.
Kind regards,
Charmaine
Reply from Better - Waddon Leisure Centre
Hi Jalia,
Thank you for your review.
We are happy to hear you are enjoying Waddon Leisure centre and will pass your comments onto the centre.
Warm Regards
Hazal
App is easy to use to book and it’s…
App is easy to use to book and it’s great value to be able to have a membership for just the school holidays so we can swim as often as we like.
Toilets could always be cleaner!
July 31, 2023
Reply from Better - Waddon Leisure Centre
Good Afternoon J,
Thank you for your review.
We are really happy to hear that you are enjoying your Swim UK membership at the Waddon leisure centre. We hope you continue to enjoy your membership and swim sessions at this centre or any other Better operated centre you are able to travel to. I will pass on your comments in regards to the toilets so the manager can look into this and resolve any issues.
Hope this helps.
Kind regards,
Charmaine
Great that you have finally replaced…
Great that you have finally replaced the old spin bikes , however the air con in the spin studio is rubbish.
Cleanliness in the toilets is shocking. Need cleaning.
July 24, 2023
Reply from Better - Waddon Leisure Centre
Good Morning Lynn,
Thank you for your review.
We are happy to hear that you are enjoying the newly replaced spin bike at the Waddon leisure centre. We hope you can continue to enjoy the spin class that you attend and other fitness classes we have on offer. I will pass on your lovely feedback for the attention of the centre and also your comments in regards to the air conditioning and the toilets. Through feedback from our cutomers we can identify the areas that we need to improve on.
Kind regards,
Charmaine
This would have been a much higher…
This would have been a much higher score had I not received a penalty charge email for a fitness session I attended but was later notified I hadn’t attended and received a £3 fine.
Whilst I appreciate you take this data on customers scanning in using their membership card which in hindsight I get is fairly obvious , it was never fully explained at signup this process is imperative otherwise you may receive a penalty fine. On arrival a member of staff had opened the barrier for me thinking he had recognised me from showing me around the premises prior to signing up a few days prior. Clearly I wish he hadn’t done that and just let me scan in as I was about to do phone in hand. Perhaps this is a simple training issue that can be simply fixed.
Other than that I’m impressed by the facilities and the fitness training was encouraging and professional.
June 19, 2023
Reply from Better - Waddon Leisure Centre
Good Afternoon Oliver,
Thank you for your review.
I am really sorry to hear that you received a penalty fee for an activity you attended at the centre. The member of staff that allowed you access without scanning should have manually marked you as attended so you did not receive a penalty fee or allowed you to scan through the gates using your membership card via the App. I apologise this was not done and I will pass on this feedback to the centre manager so the staff can be reminded to allow the customers to scan through the gates unless they have forgotten their card. If this is the case the staff still need to mark each customer as attended.
Please accept our sincere apologies for the inconvenience caused during this time.
In regards to the facilities, we are delighted to hear that you are enjoying these and also the fitness training. We hope you continue to enjoy the centre going forward.
Kind regards,
Charmaine
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