Always clean facilities. I have been there all different times of the day and there is always cleaning staff there every single time. Gym space is nice and bright, modern and a very pleasant environ... See more
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Review summary
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Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... See more
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I have been using the gym in Woolwich waves and I really enjoy the classes specifically the healthwise sessions ran by Victoria. I also have enjoyed the circuits by Sophia The front of house staff hav... See more
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All staff very friendly, always with a smile in the face and very helpful. Good environment , however the gym is a little bit crowded in the early morning ( so we need a larger space) and for classe... See more
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Company details
Written by the company
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Contact info
Middlegate House, The Royal Arsenal, SE18 6SX, London, United Kingdom
- 03301231500
- customerservices@gll.org
- www.better.org.uk
4.1
Great
17K reviews
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The company is doing well helpfully
The company is doing well helpfully, trustful and honestly
October 21, 2026
Reply from Better
Hi Ali,
Thank you for your kind feedback.
We're delighted to hear that you find our service helpful, trustworthy, and honest. Building confidence with our customers is incredibly important to us, so it's wonderful to know that this has been reflected in your experience.
We appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon.
Kind regards,
Suheera
Excellent Leisure Centre
This a fantastic facility with state of the art equipment. It is spotless and very well laid out. Helpful and friendly staff, in a pleasant environment. It is also very convenient for me. Highly recommended.
October 19, 2026
Reply from Better
Hi E.A.,
Thank you for your wonderful review.
We're thrilled to hear that you enjoy the centre and appreciate the equipment, cleanliness, and layout of the facilities. It's especially pleasing to know that our team's friendly and helpful service has contributed to such a positive experience.
Your recommendation means a great deal to us, and we're delighted that the centre's convenient location adds to its value for you.
Thank you again for your kind words, and we look forward to welcoming you back soon.
Kind regards,
Suheera
Adams is a great guy
Adams is a great guy , He's patient and listens to everyone in his class. Wonderful guy .
October 21, 2026
Reply from Better
Hi Norbert-Andrew,
Thank you for taking the time to share your feedback.
It's fantastic to hear that Adams has made such a positive impression. His patience, attentiveness, and ability to make everyone feel heard are qualities we greatly value, and we're delighted that you've had such a positive experience in his class.
We look forward to welcoming you back for many more enjoyable sessions.
Kind regards,
Suheera
Reply from Better
Hi John,
Thank you for your review.
It's great to know that you're finding good value in your membership. We're also pleased to hear that the facilities and support from our team have helped make your experience a positive one.
Your feedback is greatly appreciated, and we look forward to welcoming you back for many more enjoyable visits.
Kind regards,
Suheera
Good gym
Great gym for a returning user, given four instead of five stars as the joining fee is overpriced
October 16, 2026
Reply from Better
Hi Mr Singh,
Thank you for your review.
We're pleased to hear that you're enjoying the gym and that it has been a positive experience as a returning user. It's always great to welcome familiar faces back through our doors.
We also appreciate your feedback regarding the joining fee. Member feedback helps us better understand what's important to our customers and will be shared with the relevant team.
Thank you again for taking the time to leave a review, and we look forward to welcoming you back for many more workouts.
Kind regards,
Suheera
Easy to deal with and did what it said
September 21, 2026
Reply from Better
Hi Bids,
Thank you for your feedback.
We're pleased to hear that you found us easy to deal with and that we delivered on what we promised.
We appreciate you taking the time to share your experience and hope to welcome you again soon.
Kind regards,
Suheera
Reply from Better
Hi Klaidas,
Thank you for sharing your thoughts with us.
It's lovely to know that you found our centre to be both welcoming and helpful. Our team works hard to support visitors and create a positive experience, so it's rewarding to hear that this came across during your visit.
We appreciate your kind words and hope to see you again soon for another great experience.
Kind regards,
Suheera
The receptionist Caroline is amazing
The receptionist Caroline is amazing. So friendly and helpful. I’m sure all staff are but I’ve only engaged with reception and she was so helpful n cheerful made me feel very welcome and helped set up my key fib etc. explained everything to me 🫡👊
October 10, 2026
Reply from Better
Hi Caroline,
Thank you for taking the time to share your experience.
We're happy to hear that Caroline made such a positive impression and helped you feel welcome from the moment you arrived.
Providing friendly support is something we pride ourselves on, and it's fantastic to know that Caroline took the time to guide you through everything and get you set up with confidence.
We'll be sure to pass your kind comments on to her and the wider reception team.
We look forward to seeing you again soon.
Warm Regards,
Azaria
Reply from Better
Hi Susan,
Thanks for your review.
We are so pleased to hear that the staff at Shankill Leisure Centre have been so friendly and helpful!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
My son attends Monday from 5:30 and the…
My son attends Monday from 5:30 and the coach is JA he is amazing human being with very experienced and professional way he treats parents and kids in such manner and thoughtful way. Kids wish to attend his lesson every day as he is so humble.
October 19, 2026
Reply from Better
Hi Yahya,
Thank you for taking the time to share your feedback.
We're delighted to hear that your son enjoys attending his lessons and that JA has made such a positive impact on both the children and their parents.
It's wonderful to know that his approach helps create an enjoyable and supportive environment where children are excited to learn and develop their skills.
We will be sure to pass your kind words on to JA, who I'm sure will be thrilled to receive this recognition.
Thank you again for your lovely comments.
Warm regards,
Azaria
I liked the pool but hygiene issue & hidden locker fee I didn't like
I liked the pool, the water was clean and there was a good enough space to swim and at 33m it is a very nice length. I like the cafe overlooking the pool, it allows you to relax before/after swimming.
2 things I didn't like:
1) There is a token system for the lockers. Given that I am paying a monthly membership to them, I find this an unfair hidden costs & an administrative complication. They should abandon this and stop trying to make petty money from customers who have already paid. Costs should be reflected in the ticket/membership only.
2) There was parents coming literally inside the main shower area wearing outdoor footwear to attend to their kids. This is completely disgusting, unhygienic and probably against safety regulations. Yet I saw multiple parents doing it so can only assume it is a regular thing there and not policed by the staff.
October 19, 2026
Reply from Better
Good afternoon Clive,
Thank you for taking the time to share your feedback.
We’re pleased to hear you enjoyed the pool, its length and the café overlooking the water.
However, we understand your concerns regarding the locker token system and parents entering the shower area in outdoor footwear. We appreciate you highlighting these aspects of your visit. Your comments are noted, and we hope to provide an even more positive experience on your next visit.
Kind regards,
Ellis
The receptionist was very helpful and…
The receptionist was very helpful and sorted my enquiry.
The fixed weights are in need of an upgrade. The weights are not shown on several machines.
I've made time to contact you, will you please replay
October 12, 2026
Reply from Better
Hi Phil,
Thank you for taking the time to share your feedback. We're pleased to hear that our reception team was able to assist you and resolve your enquiry efficiently.
We also appreciate your comments regarding the fixed weights equipment.
Your feedback about the missing weight markings and the need for upgrades is valuable, we will ensure these observations are passed on to the relevant team for review.
Thank you again for making the effort to contact us and share your experience.
Warm regards,
Azaria
Thank you to “Better” for my chance of…
Thank you to “Better” for my chance of help with your discounted support. It hopefully will improve my mental wellbeing, weight gain since retiring, force me to make the effort to go out to the gym (always feeling better afterwards), and to meet other people.
October 19, 2026
Reply from Better
Hi Rob,
Thank you for sharing your experience.
We're happy to hear that you were able to access our discounted support programme and that it is helping you work towards your wellbeing goals.
It's wonderful to know that staying active is having a positive impact and giving you an opportunity to build healthy habits, and connect with others.
We're proud to be able to support members on their fitness and wellbeing journey, and we hope your visits continue to leave you feeling better after each session.
Thank you for your kind words, and we wish you every success as you continue towards your goals.
Best wishes
Azaria
The pool is cold
The pool is cold. Why do I need a membership, I’m two years old? Why didn’t you add me to my dad’s membership instead? Philipe is a good teacher, I enjoy the lessons, even if I am shivering by the end of them.
October 12, 2026
Reply from Better
Hi AL,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're enjoying your swimming lessons with Philipe and that he has helped make your experience a positive one.
We're sorry to hear that you found the pool temperature uncomfortable. We understand how important it is to feel comfortable during lessons, and we appreciate you bringing this to our attention.
In relation to memberships, children attending swimming lessons require their own individual membership, as we do not offer joint or family memberships.
Thank you again for your review, and we look forward to welcoming you back for more enjoyable swimming lessons.
Kind regards,
Suheera
Easy to enrol and join the classes and…
Easy to enrol and join the classes and start using the gym after you take the correct membership… good spinning classroom, well ventilated and not overcrowded
So far staff and instructors are good
October 20, 2026
Reply from Better
Hi John,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Highgrove Pool and Fitness Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We hope to welcome you back again soon!
Warm regards
Azaria
Teachers treat beginners unreasonable
Teachers insisted on giving our class only 1/3 length of a lane, even though we all pay the same amount of money. It should be 1/2 the length. Talked to the teachers, and they told me I need to go to the deep end or accept the unreasonable short length. But I'm in the beginner class.
October 20, 2026
Reply from Better
Good afternoon,
Thank you for sharing your feedback.
We understand your frustration and appreciate how important it is for swimming lessons to provide suitable space for everyone to learn comfortably and safely.
We’re sorry to hear you felt your concerns weren’t addressed when you raised them with the instructors. We appreciate you bringing your concerns about lane allocation and the experience of beginner swimmers to our attention.
Kind regards,
Ellis
Amazing... but parking is expensive.
Really happy with the facilities with the cost for a single centre membership being £43. Staff have been very kind and helpful.
The only issue I have is not with the centre but with the council car park. For my car an hours parking is £1.90 so if I want to go swimming x3 a week for a month then I am looking at around £25 in parking alone. In an ideal world, I would love to see a discount or a least partnership between the two that meant I didn't have to pay individually each time and could do a bundle. That being said, I have never struggled to find a parking spot.
Still really love the centre and will continue to use.
October 14, 2026
Reply from Better
Hi Abigail,
Thank you for your lovely feedback and continued support.
We're happy to hear that you've had such positive experiences with the team and feel you're getting good value from your membership.
We appreciate your thoughts regarding parking costs and can certainly understand how this can add up for regular visits.
While the car park is managed separately, feedback like yours is always useful and helps us better understand the factors that impact our customers' experience.
It's great to hear that parking availability has been reliable and, most importantly, that you continue to enjoy using the centre. We look forward to welcoming you back for many more visits.
Warm Regards,
Azaria
The centre where I am going (WHALLEY…
The centre where I am going (WHALLEY RANGE STADIUM) ,the service is so bad includinding The toilets so dirty .
October 20, 2026
Reply from Better
Hi Soumia,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience at Whalley Range Stadium did not meet your expectations. We understand how important a clean and welcoming environment is, and we're disappointed to learn that you were unhappy with both the service and the condition of the toilet facilities.
Your comments are important to us and will be shared with the relevant team for review.
We appreciate you bringing these concerns to our attention and hope we'll have the opportunity to provide you with a better experience in the future.
Kind regards,
Suheera
Price good, but tired facilities
I like the reasonable price of membership and there is enough variety of gym equipment to satisfy me.
However, there is obvious lack of investment in the fabric of the changing room that makes it less than attractive.
October 19, 2026
Reply from Better
Hi Gill,
Thank you for taking the time to share such balanced and thoughtful feedback.
We're pleased to hear that you find our membership to be good value and that the range of gym equipment meets your needs. It's great to know that these aspects of the centre are helping you make the most of your visits.
We also appreciate your comments regarding the changing room facilities. Feedback like yours is valuable, as it helps us understand where improvements can be made to enhance the overall member experience.
Thank you again for your honest review, and we hope to welcome you back for many more positive visits.
Kind regards,
Suheera
Amazing gym and fantastic affordable…
Amazing gym and fantastic affordable programme. 10/10
October 21, 2026
Reply from Better
Hi Ian,
Thank you for your great review!
We’re thrilled you find our gym space amazing and the fitness classes we offer to be fantastic.
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
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