It was so easy sorting out my C2W bike. Once logged in and set up with an account, communications were clear and only when required. Voucher came through as soon as my employer had set up payment so v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great way to buy a bike! The Bike 2 Work Scheme does slow the ordering process down a little, but if you're patient enough to wait a few more days then it absolutely makes sense. I ordered my bike o... See more
Company replied
I had an issue where the bike i had intended to purchase was withdrawn by the shop. My voucher had already been generated. B2WS were able to quickly resolve the issue for me, I selected an alternative... See more
Company replied
They are quick to respond to any queries. Answers provided are, in my experience very clear and helpful. They provide timely updates regarding progress of quotes and vouchers. They process clearance... See more
Company replied
Company details
Information provided by various external sources
As the UK's no.1 independent provider of the Government Cycle to Work scheme, we believe that bikes are good for everybody. Because healthier, happier employees mean a more productive staff for Employers. The Bike 2 Work Scheme scheme offers tax free bikes to employees.
Contact info
Number Sixty One Tithebarn Street, L2 2SB, Liverpool, United Kingdom
- 03300884765
- info@bike2workscheme.co.uk
- www.bike2workscheme.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bike 2 Work Scheme
Hi Andrew,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Instructions were not entirely clear
Instructions were not entirely clear. Website not quite as slick as it could be. Functional though and did the job
January 19, 2026
Reply from Bike 2 Work Scheme
Hi Andy,
Thanks for your feed back and enjoy your bike.
Regards
Bike2WorkScheme
It was a great service and sorted out…
It was a great service and sorted out nice and quick and the voucher was send. Had the bike in 5 day from start of the process. Very happy
January 15, 2026
Reply from Bike 2 Work Scheme
Hi Kirsty,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Liam,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
quick and helpful
January 12, 2026
Reply from Bike 2 Work Scheme
Hi Michael,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
The process was simple to use
The process was simple to use. I chose Tiso as the shop to buy my bike and they were great!
January 8, 2026
Reply from Bike 2 Work Scheme
Hi, Stephen,
Thanks for you feedback and enjoy your bike.
Regards
Bike2WorkScheme
Easy process
Easy to navigate the process. A brilliant service - would recommend to anyone contemplating this benefit.
October 28, 2025
Reply from Bike 2 Work Scheme
Hi Francis,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Lisa,
Thanks for your feedback and enjoy your bike.
Regards Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Melissa,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Reply from Bike 2 Work Scheme
Hi Ruth,
Thanks for your feedback and enjoy your bike.
Regards
bike2Workscheme
Reply from Bike 2 Work Scheme
Hi Sophie,
Thanks for your feedback and enjoy your bike,
Regards
Bike2Work Scheme
overalli was satisfied with the…
overalli was satisfied with the expediency of the service. The only query i had was i wasnt sure how the voucher worked, ie this is what the shoo needed and then where it was stored.
November 28, 2025
Reply from Bike 2 Work Scheme
Hi David,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Quick and easy
Quick and easy. Especially like that you can buy online. So no restrictions as to the bike you want really!
December 3, 2025
Reply from Bike 2 Work Scheme
Hi Daniel,
Thanks for your feedback, Happy Riding!
Regards
Bike2WorkScheme
Simple and straight forward
Simple and straight forward. Customer service service 10/10 highly recommended
November 28, 2025
Reply from Bike 2 Work Scheme
Hi Danny,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Vat 30%
Got £3000 voucher took it to the shop where I had chosen the bike. Bike2work added 30% vat so I had to pay £900 to bike 2 work out of my own pocket. Plus the interest they make on the loan. Not worth doing it cost me more than it would if I’d have used a card or a loan.
November 7, 2025
Reply from Bike 2 Work Scheme
Hi Daniel,
Thanks for your feedback and enjoy bike.
Regards
Bike2WorkScheme
Excellent website and super simple to…
Excellent website and super simple to navigate
November 19, 2025
Reply from Bike 2 Work Scheme
Hi Mathew ,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
4* Easy and quick
Used this service to get a bike obviously, and worked well, communication was good and delivered in a timely period, but please bear in mind, if your company is slow at processing this, then it takes a while longer, nothing to the scheme. As soon as my company done their bit then, it moved quickly.
The savings are based on the amount of tax you save, not a reduction/reduce in the amount the bike costs ( not so clear)
Slightly misleading, also if the bike is on sale the whole voucher has to be used to the value, not so easy to change the amount.
Also last thing, using a retailer that accepts this voucher as a main would be easier, I went through a recommend retailer ( but using this voucher was not as simple) cycle to work was most preferred but retailers. But the bike I wanted, I got. The price was the price, accepted. Overall took less than a few weeks, would have been quicker if my company moved quicker! 4*
November 14, 2025
Reply from Bike 2 Work Scheme
Hi Darren,
Thanks for your feedback and enjoy your bike.
Regards
Bike2WorkScheme
Pretty crap
You guys were so unhelpful on the webchat. The scheme is pretty confusing (and I'm quite a bright bloke) so i thought I'd ask a few questions online. Your agent couldn't be bothered, couldn't wait to get me off the chat... in the end i let it go and spoke to the bike supplier who was brilliant. You guys are pretty crap
November 19, 2025
Reply from Bike 2 Work Scheme
Thanks for sharing your thoughts. We’re genuinely sorry to hear you felt the webchat support wasn’t helpful — that’s never the experience we want anyone to have.
We consistently receive excellent feedback, so your experience is not typical of the service we provide — but we still take your comments seriously and will use them to ensure our support is as clear and thorough as possible.
If you’d like us to go over anything again or have questions the supplier couldn’t answer, we’re more than happy to help.
Thanks,
Bike2Work
Instructions are pretty terrible and…
Instructions are pretty terrible and very lobg winded with not a lot of help or assistance
November 12, 2025
Reply from Bike 2 Work Scheme
Hi Ryan,
Thanks for feedback, I am sorry you had problems getting your bike, i hope you enjoy your new bike and look forward to working together in the future.
Regards
Bike2WorkScheme
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.