Just made a booking for a domestic flight in Germany, but after the booking I noticed a different departure time was booked. I called the customer service which was fairly quick answering, and the age... See more
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Super happy with the service provided amid the chaos of covid-19. My airline re-scheduled multiple times affecting my connecting flights. Customer care were very helpful with arranging all the connect... See more
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Excellent service. One single problem: your site should have the language option, at least English besides German. I do not speak german, so, I have to use google translate each time. Overall servic... See more
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We booked 3 business tickets, but my husband ended up have no lounge-access. I understand very well there are tickets which have no lounge-access,but no ideas which ones. Nothing stated,not in our "re... See more
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Company details
Information provided by various external sources
Bei dem 1998 gegründeten deutschen Flugbuchungsportal Billigflug.de ist der Name Programm: Als Spezialist für günstige Flüge bietet Billigflug.de mit einer Auswahl von mehr als 450 Airlines den schnellen Überblick über das Angebot billiger Flüge. So können Kunden sich das einzelne Aufrufen der Websites der Airlines sparen und sind dennoch sicher, günstig abzuheben. Neben dem Preisvergleich von Linienflügen, Charterflügen und Billigfluglinien bietet das Portal auch attraktive Angebote zu Pauschal- und Last-Minute-Reisen, Hotels und Mietwagen.
Hotline: +49 (0)341 - 35575 83830
Written by the company
- Preise Vergleichen >> Buchen >> Sparen
- Unser Name ist Programm: Wer billigfliegen möchte, ist auf billigflug.de richtig. Als Spezialist für günstige Flüge bieten wir den schnellen Überblick über das Angebot billiger Flüge. So kann man sich das einzelne Aufrufen der Webseiten der Fluglinien sparen und ist dennoch sicher, günstig abzuheben. Gleichzeitig bieten wir nicht nur den Preisvergleich von Linienflügen, Charterflügen und Billigfluglinien, sondern wir haben als langjähriger Tourismusexperte auch attraktive Angebote zu Pauschalreisen, Hotels, Mietwagen und Last Minute Reisen. Wenn Sie nicht nur billige Flüge buchen wollen, sondern insgesamt einen preiswerten Urlaub erleben möchten, haben Sie mit billigflug.de die beste Wahl getroffen.
Flüge billig: für wenig Geld ans Reiseziel
Wir lassen billige Flüge wahr werden
Ihr Traumziel ist nur einen Klick entfernt und es ist preiswert zu erreichen. Vergleichen Sie die Preise aller Airlines oder wählen Sie ihre favorisierte Fluggesellschaft direkt bei uns aus. Wir bei billigflug.de schreiben billige Flüge groß und finden den passenden Flug für Sie. Nicht nur das: Buchen Sie auch ihren Mietwagen und Hotels direkt bei billigflug.de. Geld sparen kann man schließlich immer und überall, versteckte Kosten gibt es bei uns nicht. Günstiger als über uns kann man gar nicht an sein Reiseziel kommen.
Contact info
Dittrichring 18 - 20, 04109, Leipzig, Germany
- +49 (0)341 - 35575 83830
- service@billigflug.de
- www.billigflug.de
4.2
Great
2K reviews
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Unfriendliest service ever- bad…
Unfriendliest service ever- bad customer support!
During the booking process it was possible to use the credit card option which we did. Then in the next day it turns out that the so called "Ticket provider" only accepts direct bank transfer, which is already sketchy. The ticket price is too high for a direct transaction with my bank which is also closed due to public holiday. Thats why we called and inquired if there are other payment options, such as charging our debit. We wanted to make sure nothing goes wrong due to the high price of the tickets.
The person on the line never answered any of my questions and was so rude! The only line he could say was "look at the mail"....this is not customer support!!!
Such a rude and belitteling attitude with the audacity to tell me not to raise our voice. You are not helping your customers, you are losing them with things like this.
I'll never use your "service" again and recommend others to do the same!
May 29, 2023
Unprompted review
Reply from billigflug.de
Hello Mohamed,
We are very sorry that we could not convince you of our customer service. Please be assured that we care about your satisfaction.
To ensure optimal security in online payment transactions, we have implemented high security standards that serve the safety of all our customers. Should we receive feedback from our specialist department that the means of payment used does not comply with our security regulations, ONLY a bank transfer is possible. You will also have been informed of this in writing. Changing to another means of payment is not possible due to the system.
This is a relatively common procedure nowadays in order to reduce credit card fraud. Therefore, this only serves your security and that of all customers.
If a bank transfer is not possible, you naturally have the option of cancelling the booking request. Of course, there are no costs for this.
Furthermore, we would like to point out that the incidents described with our customer service do not correspond to our ideas of good customer service. We are happy to talk to the colleagues concerned and thank you for pointing this out.
If you have any further questions, please do not hesitate to contact us.
Kind regards,
Mr. Miersch | Customer Care
Hello
Yesterday I received the flight confirmation and today in the morning I received an email indicating the cancellation. I ask you to cancel this reservation because they change everything constantly and do not give me security with the flight reservation. They told me on the phone that I should wait until Monday, but the flight is supposed to be on Monday and I don't want to be told that I won't get 100% of my money back, because first they cancel the flight and then they don't allow me to organize my trip because of the delay in communication, first problems to confirm the reservation and after it was booked the airline contacts me and cancels it.
April 21, 2023
Unprompted review
Reply from billigflug.de
Hello Mr. Santos,
Thank you very much for your evaluation.
The documents will be sent directly after the issuance to the e-mail address stored in the booking. We kindly ask you to keep an eye on your spam folder.
We have sent you again all the documents to the e-mail address stored in the booking.
If you have any further questions, please do not hesitate to contact us.
With kind regards
Mrs. Preußer| Customer Care
The service provided was very fast and…
The service provided was very fast and effective. The person sent me the missing ticket information immediately and solved the issue. However, it wasnt clear why the ticket issued didnt arrive tomy inbox in the first hand.
April 2, 2023
Reply from billigflug.de
Hello Ekmel,
thank you very much for your feedback.
We are glad to have convinced you with the quick sending of documents.
With kind regards
Ms. Preußer| Customer Care
No communication.
I have a trip coming up in a few days time and when logging in to check in, I’ve noticed one of my flights has been cancelled.
I’ve had no messages from Billigflug warning me of this and no one at customer care would speak to me in English. Would appreciate a quick response to find out my options.
February 6, 2023
Unprompted review
Reply from billigflug.de
Dear Mr Ingham,
Thanks for your review.
We have just sent you an email regarding your flight schedule change and how to proceed. A flight time change is always a vexatious affair that causes displeasure for all parties. These can arise for various reasons.
As a flight agent, we are always dependent on the flow of information from the airline in this case.
Since we are a German agency for flights, we have more German-speaking employees. However, we also have the option of calling you back in English.
Best regards
Mrs. Preusser | customer care
Good
I booked a flight to Chile and although I was very skeptical (never used this website before) everything worked well.
June 10, 2022
Unprompted review
Reply from billigflug.de
Hello Michi,
we thank you for the praising words.
We are pleased to read that we were able to convince you right from the start.
We will be happy to continue to be there for you.
Yours sincerely
Ms. Lehmann I Customer Care
Purchase of tickets and support
Billigflug.de has supported us in buying tickets at a good price. The service has been very good and competent.
October 5, 2022
Reply from billigflug.de
Dear Mr. Bjørndal,
we are pleased that we were able to assist you in purchasing tickets at a good price.
We will be happy to continue to provide you with our very good and competent service.
With kind regards
Mrs. Lehmann I Customer Care
Booking additional Rail & Fly ticked…
Bokking additional Rail & Fly ticked without any problems
September 21, 2022
Reply from billigflug.de
Guten Tag,
wir danken Ihnen für das positive Feedback.
Dass Ihr Wunsch problemlos umgesetzt werden konnte, freut uns sehr.
Bei weiteren Anliegen oder Fragen zögern Sie bitte nicht, uns erneut zu kontaktieren.
Mit freundlichen Grüßen
Ihre Frau Kreiner | Customer Care
Very lovely person who attended me !
August 24, 2022
Reply from billigflug.de
Dear Customer,
thanks for the nice feedback. We are very happy about it. Of course we are still there for you.
Kind regards
Ms. Kreiner | customer care
He was very helpful,
He was very helpful, polite and cheery and solved my payment problem quickly.
June 20, 2022
Reply from billigflug.de
Hello Shannon Marsa Jaggi ,
Thank you very much for your positive feedback.
Your satisfaction is very important to us. We look forward to assisting you with your questions again next time with our friendliness and helpfulness.
With kind regards
Your Mrs. Braun | Customer Care
Horrible service
Horrible service. Ordered and paid more than EUR 300 for specific seats on our air france travel to Mauritius booked via Billigflug.
Never got seats and Air France never got anything booked from Billigflug.
In addition, I wrote billigflug several emails but no answer at all. But they still keep the money...
April 25, 2022
Unprompted review
Reply from billigflug.de
Dear Mr. Stæhr,
It is a pity that we could not convince you of our service.
The process you describe is not comprehensible to us. Seat reservations that are subject to a charge are forwarded directly to the operating airline and confirmed by them.
However, we will be happy to have your case examined by our specialist department, which will then contact you separately.
Yours sincerely
Yours, Ms Lehmann I Customer Service
STAY AWAY, SCAMMERS!!
STAY AWAY, SCAMMERS!!
They said that my flight was cancelled, even though I checked the original airline website and the flight is still scheduled. On top of that, they charge you their ridiculous service fee, even if the airline cancels your flight.
April 4, 2022
Unprompted review
Reply from billigflug.de
Dear Customer,
Flight cancellations can be made by the airlines for a variety of reasons. Please understand that we as a flight agent have no influence on this.
Should your flight be affected by a cancellation, we will check possible alternatives for you. As we do not receive any commission from the airlines for our services, we charge a separate agency fee, which will be shown to you during the booking process.
We will be happy to forward your booking to the specialist department, which will contact you separately.
With kind regards
Mr Miersch | Customer Care
Tickets at quoted price not available
I tried to book tickets from Berlin to Los Angeles. After entering my personal data and credit card information, the site tried to process my booking but said that the flight was sold out. The website offered an alternative at only 53€ more than the originally quote price. I chose the alternative, typed in my credit card information, and got the same message that the flight had been sold out. Once could be an accident. Twice is a scam.
March 14, 2022
Unprompted review
Reply from billigflug.de
Dear customer,
we regret that we could not convince you of our portal.
However, as a flight agent, we can only send you a confirmation of the flight booking if the airline reconfirms the booking.
Since the flights are sold worldwide via our website, it is quite possible that offers are out of stock in the meantime and the reconfirmation can therefore not take place.
However, you are welcome to provide us with your booking number/email address in the user area so that we can check whether this was the case for you.
With kind regards
Yours, Ms Lehmann I Customer Service
I have been trying to contact you guys
I have been trying to contact you guys. Your hours say you're open until 2030. We have tried to review our flight but received the message that the combination of booking come and last name cannot be found. It's been 16 hours and the money has not been taken out. We would like to purchase it from a different company if it will take this long.
December 31, 2021
Unprompted review
Reply from billigflug.de
Dear Mr. Isaac,
thank you for your feedback on your booking.
We have given your feedback to our service team. They will contact you regarding the status of your booking.
With kind regards
Your Mr. Schmoldt | Customer Care
Schlechter Service/Don’t book at billigflug.de!
Meine Flüge wurden Corona-bedingt gestrichen. Billigflug.de hilft mir nicht mein Geld zurückzubekommen und rückerstattet die Vermittlungsgebühr nicht.
Due to Corona-related traveling restrictions, my flights were cancelled. Billigflug.de doesn’t help me get my money back. Additionally, they keep their service fee.
--------------------
Billigflug.de bestättigen meine Kritik in ihrer Antwort.
Billigflug.de confirms my criticism in their reply.
December 19, 2021
Unprompted review
Reply from billigflug.de
Guten Tag Thomas,
gern würden wir die Erstattung Ihrer gestrichenen Flüge für Sie veranlassen. Jedoch haben Sie sich bei der Buchung nicht für einen Linienflug über uns entschieden, sondern für eine Buchung über einen Partner. Dieser wird, wie wir Ihnen bereits mitgeteilt haben, gern die Erstattung für Sie bei der Fluggesellschaft beantragen.
Da wir nur Zugriff auf Linienflüge haben, bei denen wir die Tickets selbst ausstellen, gibt es nur diese Möglichkeit.
Mit freundlichen Grüßen
Frau König | Customer Care
Great customer service
Just made a booking for a domestic flight in Germany, but after the booking I noticed a different departure time was booked. I called the customer service which was fairly quick answering, and the agent, Frau Nikolla, was super friendly and helpful and after she saw the fault was in the website they fully refund me on the spot. Will definetly consider booking with billigflug again with such a good service experience. Thanks a lot!
June 1, 2021
Unprompted review
Reply from billigflug.de
Good day,
Thanks for your review.
We are very pleased to have convinced you with our customer service.
With best regards
Frau Preußer| Customer care
The worst experience ever
My flight has canceled due to COVID-19 on May 2020. It was understandable but they are still don't give me any refunds.
In addition, they had forced to me into travel insurance when I booking a ticket. Actually I did not know that I had a insurance until payment is done. And worst of all, the insurance was automatically renewed annually, and this year's insurance was automatically deducted. I just can not believe. Please take as much action as possible and as soon as possible. I strongly ask for all refund.
22.04.2021
I don't know why you're sending an escape responsibility reply now.
Do not change the topic. You have not yet refunded your own ticket price to me. It's been another year!
You should also see all the reviews of "BD24 Berlin Direkt Versicherung AG" for insurance companies by yourself. What you are doing is just a shift of responsibility.
So refund the ticket price ASAP. Of course, not a voucher.
February 8, 2021
Unprompted review
Reply from billigflug.de
Dear Mrs. Shimauchi,
we regret that you have been affected by a cancellation by Covid19.
As a flight agent, we have no influence on the reimbursement periods from the airlines. The ticket prices will be forwarded to the airline after they have been issued. As a result, a refund can only be made once it has been credited back to us.
Unfortunately, this has been taking a long time for many airlines since the outbreak of Covid19.
Insurance is offered to manage the booking process on our website.
You have the opportunity to differentiate between them. You are not required to book insurance. You have the option of canceling this yourself with the insurance company. We have already sent you an email for this purpose.
We will be happy to check your flight booking and the status of the flight reimbursement again. We will then contact you again.
With best regards
Mrs Lehmann | Customer Care
Super happy with the service provided…
Super happy with the service provided amid the chaos of covid-19. My airline re-scheduled multiple times affecting my connecting flights. Customer care were very helpful with arranging all the connections for me. Thank you very much to the complete team.
December 29, 2020
Unprompted review
Reply from billigflug.de
Dear Sanjeev,
We are pleased to hear that we have been able to convince you of our service, especially in the difficult times at the moment.
We are happy to be at your disposal in the future.
Yours sincerly
Mrs. Lehmann I Customer Care
Useless Voucher / Nutzloser Gutschein
Some legs of our flight were cancelled. We got offered only a voucher which we can't use. At the end of the email with the useless voucher the sentence: please be aware that we can offer only flights with the originally selected airlines. Also, the airline can add additional charges to the original ticket price."
Is that a joke? Is this even legal?
Teile unseres Fluges wurden storniert. Uns wurde nur ein Gutschein angeboten, der für uns völlig nutzlos ist. Am Ende der Email mit dem nutzlosen Gutschein der Satz: "Bitte beachten Sie, dass wir ausschließlich Verbindungen mit der ursprünglich gebuchten Fluggesellschaft anbieten dürfen. Ebenso kann eine Aufzahlung des ursprünglichen Ticketpreises zum neuen Ticketpreis durch die Fluggesellschaft erhoben werden."
Soll das ein Witz sein? Ich bezweifle, dass das legal ist.
June 18, 2020
Unprompted review
Reply from billigflug.de
Guten Tag Herr Hoher,
leider konnten wir Sie telefonisch nicht erreichen.
Bei Ihnen ist es nicht zu einer einfach Flugstreichung, sondern zu einer Flugzeitenänderung gekommen. Da es in Ihrem Flug alternative Verbindungen gibt, ist eine Vollerstattung nicht einfach möglich. Wir haben diese auch nochmal bei der Fluggesellschaft angefragt.
Wir haben Ihnen eine E-Mail zukommen lassen, in der Vermerkt ist, dass Ihre Buchung nicht einfach verloren ist, sondern eine Umbuchung möglich ist. Es handelt sich nicht um einen Gutschein.
Wenn Sie weitere fragen haben, können Sie sich gerne mit uns in Verbindung setzen.
Mit freundlichen Grüßen
Frau Preußer| Customer Care
Good quality service
March 13, 2020
Unprompted review
Reply from billigflug.de
Dear Mr. Aybek,
thank you very much for sharing your experience with our servicecenter. It's always nice to hear that everything was fine.
Best regards
Mrs. Walther | Customer Care
Strongly recommend
Excellent service. One single problem: your site should have the language option, at least English besides German. I do not speak german, so, I have to use google translate each time.
Overall service was perfect.
March 6, 2020
Unprompted review
Reply from billigflug.de
Dear Mr. Dr. Silaghi,
thank you for your constructive feedback.
We are happy that we were able to convince them and
look forward to your next flight booking with us.
Best regards
Your Mr. Schmoldt | Customer Care
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