Boilerparts Reviews 147

I was lucky enough to find Boilerparts.co.uk online whilst searching for parts. I used the email link to request a part I couldn’t find.
This is where Andrea contacted me confirming they had stock. I rang the next day to discuss.
What a joy speaking to Andrea, she was so helpful, polite, funny and best of all her knowledge was spot on.
Andrea found all the parts for me, organised delivery which I received the next day all boxed well for protection. Nobody else stocked the items locally so well done Boilerparts and Andrea !!!
Will definitely use this company again as customer service was brilliant

Feed back removed as it was left by mistake on wrong company. NO COMMENT

Shocking customer service. Sent out the wrong part and refused to do anything about it, then wanted us to pay for the postage to send it back to correct their error. The part they sent looked nothing like the image, and they tried to fob it off that it was due to the supplier. Phone lines never work, people who run the customer service emails are beyond rude and unhelpful. Paid for next day delivery and they shipped it on the day it was meant to arrive. Would avoid at all cost and spend your money elsewhere.

Terrible experience, I paid extra for next day delivery on, however it arrived late. Not only this, the item they sent was completely wrong and not what I ordered. When emailing the customer service I was utterly disappointing as they couldn't care less nor offered any support. The team tried to convince me the items I ordered were correct however the photo on the website and what was delivered are completely different. I also forwarded information over to an electrician and plumber who were doing the maintenance for me and the comments they have 'scammed you'.

Ordered my part about 4months ago still waiting for it emailed them which was ignored disgusting I think I’ve been scammed

Ordered a part on July 7th, was notified on the day that was not held in stock and it would be made to order as a 'special order' (not a problem, understand not all parts are held in stock). Over 2 months later, only 2 e-mails: 1 which was the original receipt that I had made a purchase and money had been taken from me, and the 2nd was to state that they would advise us of tracking when the warehouse had received the part (so no clarification on a timeline or whether anything had actually happened, at which point just over 1 month had passed). No confirmation of the part being sent to us (if it ever was made), no confirmation or details provided that the part had actually been ordered by BoilerParts to be made, no response to 3 other e-mails, 1 made at this time and 1 which ignored a request for a refund if the order could not be fulfilled last week - I appreciate that things can fall through the cracks, however the lack of urgency to communicate, the little (and very unhelpful) communication and the choice to ignore complaints and requests for over 2 months has lead to an extremely poor experience.

Ideal boiler showing faulty pcb board,googled and engineers said it wll be a faulty board,found same board easily on there website,came next day with excellant instructions,comparatively cheap price,fired up straight away with no problem .

Sent an enquiry for a part, only a description, was advised of the part number by return, paid for and received the following morning. Fantastic service thank you.

I made an return and they not refund my money back in time, they supposed to send my refund in maximum 14 days and they did it in 37 days just after I sent them 10 emails where I told them if they don’t send my money back I have to open an complaint against them…..

After looking on trust pilot for a trusted and reliable boiler parts supplier and seeing the reviews I was confident in ordering from these guys however, I ordered parts from them which all got delivered fine. One of the parts however came broken, so I contacted them via email and they responded and asked me to send them a picture so they can send it to the warehouse and arrange a replacement. After sending the photo and then asking for an update, it's now been 2 working days and they have not got back to me at all! No update on the part of they sent a replacement, they didn't even offer me a refund, literally heard absolutely nothing back despite sending more than one email.
I have been left without heating and hot water for several days now and despite informing them of this they didn't even bother to reply!!
I would avoid ordering from this company at all costs especially if you want prompt support and service. You will not get it with boiler parts! AVOID

Great company, supplied all the parts I thought I needed very promptly and were happy to accept returns for those I could not use, can't see how they could do any better

First class service, and prompt delivery of my order.

Great service ordered late on Friday item delivered before noon on Monday ,good service will use again.

Good service prompt delivery & correct parts. Very pleased. Many thanks

Got the parts I needed very quickly

Andrea was great at finding the parts i needed

Really fast delivery, had it fixed in less than an hour! 👌
Cheers

Great service and kept me informed thanks.

Emailed to confirm they had stock, they responded promptly, then placed my order and it was delivered the next day within 24 hours.

good service, parts arrived quickly and intact