Booking an appointment to have my hearing checked was easy. The appointment began on time. The examination was thorough. The interpretation I was given of the resulting graphs was clear and cohere... See more
Location
Switch locationCastle Boulevard 171-177, Bon Accord Centre, AB25 1UH Scotland, Scotland, GB
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See what reviewers are saying
The audiometrist Linda Babu was very professional in carrying out her duties. She explained everything in great detail and answered all of my questions. She also made sure I fully understood the compl... See more
The audiologist was very good, listened to me and made me feel comfortable. I was able to trial a hearing aid for a walk around the shopping centre for a short while. The options were explained to me... See more
The lady who helped me in Aberdeen was really helpful and explained absolutely everything very clearly. There was no “sales pressure “ placed on me with all choices and decisions being completely mine... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Castle Boulevard 171-177, Bon Accord Centre, AB25 1UH, Scotland, Scotland, United Kingdom
4.7
Excellent
91 reviews
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Friendly and professional at every step.
July 16, 2026
Very knowledgeable
Very knowledgeable, well trained customer friendly staff and Audiologist.
June 11, 2026
Ears
Appointment was on time. The lovely lady gave me confidence that she was able to help me. Didn’t feel rushed into making a decision there and then and have follow up appointments to make sure I am happy with my hearing aids
April 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communication and service
Hearing aids were in for a service. Took 30 days instead of 14. Had to chase Boots Hearing, woefully inadequate communication. Very disappointing
February 6, 2026
Unprompted review
Reply from Boots Hearingcare - Aberdeen, Bon Accord Centre
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent service from Ms Todd
Excellent service from Ms Todd. A very thorough test and very useful advice.
January 20, 2026
Unprompted review
I can hear!
A one to one experience with the consultant who listened and understood all the hearing issues I had been experiencing. A comprehensive hearing test was given and the results explained in an understandable way.
December 15, 2025
Unprompted review
Excellent, efficient service
We recently had wonderful treatment from our audiologist Lynne in Belfast. She spent a long time sorting my hearing aid out and went to great lengths to explain everything at the appointment.
A truly excellent service from her.
November 14, 2025
Unprompted review
I had a fantastic experience at Boots…
I had a fantastic experience at Boots Hearing care in Belfast. I’ve just got my new hearing aids, and I couldn’t be happier with the service. My audiologist, Esther, was absolutely brilliant, friendly and professional. She took time to explain everything clearly and to make me feel comfortable. I am hearing much better and was well looked after. I can highly recommend Boots Hearing Care, especially if you are lucky enough to see Esther!
November 4, 2025
A great pair of boots' employees
I saw Jane Pusey first so that she could service mum's hearing aids. She was excellent. Friendly, efficient and urged me to have my own hearing test in the same store (though I live in London). Outstanding service. And so I saw Esther Moore today. She set me at ease explains she wore hearing aids and, again was highly efficient and friendly. My previous experience in London was fine. This was on another level. Both Esther and Jane are great ambassadors for Boots.
August 27, 2025
Unprompted review
Friendly and knowledgeable Staff
The staff who I dealt with were completely professional and the gentleman who dealt with my test etc was extremely helpful and explained about how the hearing aids worked and how to use them properly.
May 10, 2025
Efficient, helpful, friendly
Excellent service from Jacquie. She made me at ease. Presented the information efficiently. Demonstrated how to use the aids so that it was simple to follow her instructions.
March 19, 2025
Staff were friendly and patient…
Staff were friendly and patient explaining how everything works.
March 22, 2025
The Audiologist Jaquiline Todd was excellent
The Audiologist Jaquiline Todd was really competent thorough and helpful. she suggested phonac hearing aids which i am finding very good. i have tried others but the service and equipment i received
at Boots has definitely been the best.
March 5, 2025
Very pleased with hearing aids very…
Very pleased with hearing aids very efficient lady arranged for my new hearing aids
February 21, 2025
Boots hearing service
Great service.very friendly. Did not feel pressured into purchasing hearing aids.time taken to go through all types of hearing aids. Very relaxed. Well explained.
February 7, 2025
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