There was no pressure to purchase hearing aids which I found very refreshing. The audiologist answered all my questions and made sure I was fitting the aids correctly.
Location
Switch locationBoots, 36 Queen Street, CF10 2RG Cardiff, England, GB
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See what reviewers are saying
People and service fantastic but the only ones available to try are the most expensive. Not helpful when you are stressed already I would have preferred to try cheap first then work up if necessary
Ben the audiologist has an exceptional manner and professionalism, he explained exactly what would happen during every step of the hearing consultation and fully explained the hearing aid types and o... See more
Excellent and clear advice and tests on my somewhat dodgy hearing. Boots give you the choice of paying for aids on a monthly basis which I was looking for. I am still getting used to them only having... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 36 Queen Street, CF10 2RG, Cardiff, England, United Kingdom
4.7
Excellent
86 reviews
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I had an excellent first appointment …
I had an excellent first appointment with Ben,who was so helpful and so thorough.
November 3, 2024
Amazing service…//
The whole experience with the staff at Boots hearing care has been fantastic. Their wealth of knowledge, understanding and assistance has been amazing. Really pleased that I chose Boots.
Thank you
October 22, 2024
A good service and great staff
Excellent and clear advice and tests on my somewhat dodgy hearing. Boots give you the choice of paying for aids on a monthly basis which I was looking for. I am still getting used to them only having
had them for a week! They need some adjustment so hence only giving a 4 out of 5 so far.
October 10, 2024
Jessica is experienced and very…
Jessica is experienced and very empathetic. No sense of being rushed and all the necessary time to deal with questions and explanations.
October 9, 2024
My appointment with Ben today was 5…
My appointment with Ben today was 5 stars. Nothing is any bother to him.
October 18, 2024
I was not kept waiting.
I was not kept waiting.
My audiologist Kelly. Was very friendly and explained everything very well . She was obviously familiar with the tests and handled them very competently. I felt there was no pressure to buy, but she made me trust her. She answered all my questions.
I hope I will not have to use my 90 day guarantee
October 9, 2024
I need help 👍
People and service fantastic but the only ones available to try are the most expensive. Not helpful when you are stressed already I would have preferred to try cheap first then work up if necessary
September 25, 2024
Impressed with assessment process and…
Impressed with assessment process and happy with the explanation of the capabilities of the various aids
September 21, 2024
Speedy hearing test and assessment
Ben was very informative and helpful. I was surprised to come out in less than an hour with new hearing aids.
August 31, 2024
I found the Audiologist very helpful
I found the Audiologist very helpful, knowledgeable and friendly
July 30, 2024
A relaxed and informative session
A relaxed and informative session, questions answered clearly, and a prompt follow-up arranged.
August 6, 2024
Excellent service
Made to feel at ease Ben was very professional and explained everything clearly
July 19, 2024
The whole process throughout was…
The whole process throughout was excellent
From the outset the service was spot on and we dealt with Balal who we could not recommend more highly
May 29, 2024
Customer focused
Really helpful audiologist, Bilai was brilliant. I couldn’t be more impressed.
June 1, 2024
The professionalism & friendliness of…
The professionalism & friendliness of the staff made me feel at ease. Everything fully explained & happy to answer any questions. A choice was given & each explained.
May 22, 2024
Excellent audiologist
May 9, 2024
The audiologist was very kind and…
The audiologist was very kind and patient with me and explained everything clearly. He also made sure that I understood everything about my new hearing aids. It was a very positive experience .
April 27, 2024
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