Boots Hearingcare - Cardiff Reviews 

87
TrustScore 4.5 out of 5

4.7

Boots, 36 Queen Street, CF10 2RG Cardiff, England, GB


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See what reviewers are saying

Rated 4 out of 5 stars

People and service fantastic but the only ones available to try are the most expensive. Not helpful when you are stressed already I would have preferred to try cheap first then work up if necessary

Rated 5 out of 5 stars

There was no pressure to purchase hearing aids which I found very refreshing. The audiologist answered all my questions and made sure I was fitting the aids correctly.

Rated 5 out of 5 stars

Ben the audiologist has an exceptional manner and professionalism, he explained exactly what would happen during every step of the hearing consultation and fully explained the hearing aid types and o... See more

Rated 4 out of 5 stars

Excellent and clear advice and tests on my somewhat dodgy hearing. Boots give you the choice of paying for aids on a monthly basis which I was looking for. I am still getting used to them only having... See more


Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Deaf Service
  4. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 36 Queen Street, CF10 2RG, Cardiff, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.7

All reviews

(87)

1,727 reviews in the last 12 months

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Rated 5 out of 5 stars

I went to Boots for a hearing test as a…

I went to Boots for a hearing test as a precaution and I found that after the test I did in fact have some hearing loss so I booked a follow up appointment for a longer more thorough test. It was discovered that I did need hearing aids. The whole experience from start to finish was professional and Naomi the audiologist was so friendly and helpful, explaining everything as we went along, Naomi even helped me choose the heating aids even down the the colour I could have. I was never under any obligation or pressure to purchase my hearing aids from Boots. Highly recommended.

March 21, 2024
Rated 5 out of 5 stars

First class service all round

First class service all round. Ben was very professional, polite and caring to my needs. Not pushy to purchase new hearing aids. Explained every thing in great and understanding detail, a very enjoyable experience appointment. Thoroughly recommend Boots hearing care.

March 16, 2024
Rated 5 out of 5 stars

Very Positive Experience

I had a very positive experience at Boots hearing. The audiologist was very understanding of my reservations and explained everything in great detail. The assessment felt thorough unlike another high street provider and I felt confident that I was in good hands. It's a big thumbs up from me 👍

March 8, 2024
Rated 5 out of 5 stars

Effective and helpful customer care

Was seen by Balal at Boots Hearing Care in Cardiff. He was thorough and made sure I got hearing aids that suited my daily needs perfectly and as quickly as possible. Made me aware of what other help is out there too. I was very pleased overall and felt well looked after.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Ben Snowdon

Ben Snowdon, the audiologist was amazing! He put me at ease immediately, very professional, gave me plenty of options and choices for the hearing aids. He was very patient when showing me how to fit them.
I would certainly recommend him and Boots to anyone.

February 24, 2024
Rated 5 out of 5 stars

My audiologist Jess was great

My audiologist Jess was great. As well as obviously being very knowledgeable, she also made sure that I was comfortable and that I understood everything.
The range of hearing aids available was such that she had to be very patient answering my questions and waiting for me to decide.

February 22, 2024
Rated 5 out of 5 stars

A successful appointment

The initial explanation, the test and the discussion of my needs were thorough and comprehensive and the audiologist Ben Snowdon combined professionalism and friendliness. He answered all my questions fully and I am happy with the outcome of the meeting.

February 23, 2024
Rated 5 out of 5 stars

Extremely friendly

Extremely friendly, professional and personal care, which provided a lot of reassurance. I shall certainly be recommending. Thank you so much!

January 12, 2024
Rated 5 out of 5 stars

Recently had a hearing test with Ben…

Recently had a hearing test with Ben Snowdon at Boots in Cardiff. I was so impressed at how thorough and comprehensive it was. Ben was amazing! He explained everything so well and made the whole experience enjoyable and left me full of confidence- thank you Ben!

January 11, 2024

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