People and service fantastic but the only ones available to try are the most expensive. Not helpful when you are stressed already I would have preferred to try cheap first then work up if necessary
Location
Switch locationBoots, 36 Queen Street, CF10 2RG Cardiff, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There was no pressure to purchase hearing aids which I found very refreshing. The audiologist answered all my questions and made sure I was fitting the aids correctly.
Ben the audiologist has an exceptional manner and professionalism, he explained exactly what would happen during every step of the hearing consultation and fully explained the hearing aid types and o... See more
Excellent and clear advice and tests on my somewhat dodgy hearing. Boots give you the choice of paying for aids on a monthly basis which I was looking for. I am still getting used to them only having... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
Contact info
Boots, 36 Queen Street, CF10 2RG, Cardiff, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The audiologist was very kind and…
The audiologist was very kind and patient with me and explained everything clearly. He also made sure that I understood everything about my new hearing aids. It was a very positive experience .
The whole experience was amazing
The whole experience was amazing, the young man who dealt with me was so kind and caring. He made me feel at ease.
Great service, I am chuffed to beans
Wonderful service
Outstanding service
Would recommend to anyone going for new earring aids
The whole experience with Ben Snowdon and Kelly.
The whole experience with Ben Snowdon and Kelly at the Boots store, Queen Street Cardiff was totally pleasurable due to Ben and Kelly’s expertise and friendliness. I cannot recommend them highly enough!
I went to Boots for a hearing test as a…
I went to Boots for a hearing test as a precaution and I found that after the test I did in fact have some hearing loss so I booked a follow up appointment for a longer more thorough test. It was discovered that I did need hearing aids. The whole experience from start to finish was professional and Naomi the audiologist was so friendly and helpful, explaining everything as we went along, Naomi even helped me choose the heating aids even down the the colour I could have. I was never under any obligation or pressure to purchase my hearing aids from Boots. Highly recommended.
First class service all round
First class service all round. Ben was very professional, polite and caring to my needs. Not pushy to purchase new hearing aids. Explained every thing in great and understanding detail, a very enjoyable experience appointment. Thoroughly recommend Boots hearing care.
Excellent professional advice.
Very Positive Experience
I had a very positive experience at Boots hearing. The audiologist was very understanding of my reservations and explained everything in great detail. The assessment felt thorough unlike another high street provider and I felt confident that I was in good hands. It's a big thumbs up from me 👍
Good friendly and excellent customer…
Good friendly and excellent customer service Jesse was very helpful and professional.
Effective and helpful customer care
Was seen by Balal at Boots Hearing Care in Cardiff. He was thorough and made sure I got hearing aids that suited my daily needs perfectly and as quickly as possible. Made me aware of what other help is out there too. I was very pleased overall and felt well looked after.
Ben Snowdon
Ben Snowdon, the audiologist was amazing! He put me at ease immediately, very professional, gave me plenty of options and choices for the hearing aids. He was very patient when showing me how to fit them.
I would certainly recommend him and Boots to anyone.
My audiologist Jess was great
My audiologist Jess was great. As well as obviously being very knowledgeable, she also made sure that I was comfortable and that I understood everything.
The range of hearing aids available was such that she had to be very patient answering my questions and waiting for me to decide.
A successful appointment
The initial explanation, the test and the discussion of my needs were thorough and comprehensive and the audiologist Ben Snowdon combined professionalism and friendliness. He answered all my questions fully and I am happy with the outcome of the meeting.
Very helpful
Was made very welcome and the…
Was made very welcome and the experience was second to none. The hearing aid shown were wonderful, for the first time I could hear and use the phone, without help.
Extremely friendly
Extremely friendly, professional and personal care, which provided a lot of reassurance. I shall certainly be recommending. Thank you so much!
Long overdue test
Everything was done to make me feel comfortable, things were explained well and I did not feel at all pressured into making a decision.
The lady that dealt with me was very…
The lady that dealt with me was very patient and explained in detail how every thing worked Jessica Franks
Recently had a hearing test with Ben…
Recently had a hearing test with Ben Snowdon at Boots in Cardiff. I was so impressed at how thorough and comprehensive it was. Ben was amazing! He explained everything so well and made the whole experience enjoyable and left me full of confidence- thank you Ben!
Lots of expertise
Lots of expertise. Friendly people. Easy to make and rearrange appointments.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




