I have been using hearing aids for ten years now and my recent test at with Jonathan at Boots ,Chelmsford, was the most comprehensive ever. Far more technology than I has ever been used on me than bef... See more
Location
Switch locationUnit 33, High Chelmer Shopping Centre, CM1 1XG Chelmsford, England, GB
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Very thorough, informative and friendly. Really took time to understand my issues and investigate with me. Very happy with assistance and service so far - would recommend. My audiology consultant was... See more
From my mothers first meeting with Joanna to making the right choice of hearing aid device for better quality of life. The whole process was brilliant from start to finish and so precise to my mo... See more
Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing. Fortunately, they were able to give me an appoin... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Unit 33, High Chelmer Shopping Centre, CM1 1XG, Chelmsford, England, United Kingdom
4.8
Excellent
101 reviews
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My Current Hearing Aids
As far as I am concerned they have tried to be helpful but It is up to me to get the right fitting to each ear. I have found out that one ear hole is narrower than the other. I have sometimes found that the changeover times can be quite challenging.
November 24, 2024
Very informative Friendly and didn’t…
Very informative Friendly and didn’t rush appointment
Paid attention to detail
Thanks to Neil in Chelmsford
April 29, 2025
May use AI-assist with repliesRead more
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No professionalism at all
No professionalism at all. Made an appoitment for a Saturday that was cancelled without telling me until I arrived. Booked another appointment for the following Saturday only to be e-mailed days later to say that had been cancelled as well. No explanation, no alternative appointment offered, just an e-mail asking me to contact them again.
24/5/25 Addition.
Thanks Boots for the confirmation of my appointment for the 19th of May. (which you cancelled) I received it this morning in the post.
Need I say more. 😆
April 23, 2025
Unprompted review
Reply from Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Excellent service
Excellent service . Staff very knowledgeable and helpful explaining all the options .
April 5, 2025
Exceptional After Sales Care
Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing.
Fortunately, they were able to give me an appointment later in the day and after ten minutes of Jonathan working his magic everything was crystal clear again.
I could not have asked for better service.
April 3, 2025
Unprompted review
Knowledgeable and friendly expert
Knowledgeable and friendly expert. Explained everything well.
The hearing aids have been easy to use and comfortable.
March 15, 2025
Professional & friendly service
Professional, helpful & friendly audiologist. Johnathan took time to explain things. Very impressed with the service I have received so far.
March 8, 2025
Professional/polite service.
February 26, 2025
First class service
The staff were excellent, very professional and took the time to explain everything that was involved. First class service which I would highly recommend.
March 4, 2025
Extremely helpful staff with extensive…
Extremely helpful staff with extensive knowledge.
February 22, 2025
Excellent I can gear again service and amazing results.
Excellent service and amazing results.
February 4, 2025
The actual appointment was amazing and…
The actual appointment was amazing and life-transforming for my elderly mother-in-law. 10 stars to the audiology team who were welcoming, helpful, and professional.
The booking process was dreadfull, no stars to your website/website design
- There is no method of moving or cancelling appointments that have been booked on-line other than making a call (doh, it's an online system, right?)
- the booking process makes no attempt to triage appointments so we ended up with a simple hearing test where a longer appointment was needed - rather obvious to you given her age, but not obvious to me as the user of your system
- in fact the system says to allow 45 minutes for the appointment, which have me the impression that it was - err - a 45 minute appointment and a full test - but on the audiologists system it was booked as a 10 minute appointment. Very disappointing as it's quite a performance getting my 95 year old M-in-law to your shop.
- even though I eventually spoke to several of your colleagues over the phone, none of them asked me any obvious questions such as - does she already have a hearing aid - which would have helped you plan.
Dreadful design. Get your money back from whoever project managed this.
February 4, 2025
Jonathan was excellent
Jonathan was excellent. Patient & professsional in all respects.
January 17, 2025
Made appointment.traveled to…
Made appointment.traveled to Chelmsford,wasted time in Chelmsford until appointment time.only to be informed appointment was cancelled,we were not informed,new appointment made,this was also cancelled,a new appointment made.
January 10, 2025
Reply from Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
Very knowledgeable
Very knowledgeable, good expertise. Explained well, didn’t have to wait. Staff very professional and personable.
January 9, 2025
Very professional and thorough hearing…
Very professional and thorough hearing test and excellent explanations of all aspects. Couldn’t fault the service and hearing aid prices extremely competitive.
January 3, 2025
Had a problem with my hearing aid…
Had a problem with my hearing aid yesterday and visited Boots Hearing in Chelmsford. They resolved the issue within 5 minutes! They always provide such excellent and helpful service!
December 23, 2024
Unprompted review
From the moment I walked in I was…
From the moment I walked in I was treated with respect , kindness, and explanation of how they could help me. Nothing was to much.
November 29, 2024
Johanna was superb from the moment we…
Johanna was superb from the moment we went into the room to the most recent appointment. She is a credit to the company and I would highly recommend her and this store
December 5, 2024
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