I have been using hearing aids for ten years now and my recent test at with Jonathan at Boots ,Chelmsford, was the most comprehensive ever. Far more technology than I has ever been used on me than bef... See more
Location
Switch locationUnit 33, High Chelmer Shopping Centre, CM1 1XG Chelmsford, England, GB
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See what reviewers are saying
Very thorough, informative and friendly. Really took time to understand my issues and investigate with me. Very happy with assistance and service so far - would recommend. My audiology consultant was... See more
From my mothers first meeting with Joanna to making the right choice of hearing aid device for better quality of life. The whole process was brilliant from start to finish and so precise to my mo... See more
Having sensed a slight reduction in the quality of the sound from my left hearing aid over the past few days, I called in unannounced while passing. Fortunately, they were able to give me an appoin... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Unit 33, High Chelmer Shopping Centre, CM1 1XG, Chelmsford, England, United Kingdom
4.8
Excellent
101 reviews
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Value of an adviser
Neill was patient and explained things carefully. For example, getting used to hearing aids is a marathon not a sprint. That was good advice. Having an adviser to 'hold my hand' so to speak is invaluable. Glad I didn't buy online.
April 19, 2024
Felt I had in depth testing to find out…
Felt I had in depth testing to find out my hearing loss and confident that I have the best hearing aid to overcome this
April 18, 2024
One happy customer
From my initial appointment for hearing test and to my subsequent collection of hearing aids I couldn’t ask for better treatment.Not only was the receptionist very polite and friendly but the Audiologist was outstanding in the way that he described what would be best for my hearing (no hard sales talk).On collecting my hearing aids the Audiologist was very thorough in going through the description of what the aids could do and she was very helpful to the questions I had .So far so good 😊.
March 31, 2024
Service with care and consideration
From the very start of the process Neill was very helpful and clear and listened to my needs . I was not rushed at any point and had a number of appointments in assisting me to get used to the hearing aids. He gave me the necessary confidence to adjust to hearing again. As a bird watcher I can now hear all the bird calls clearly.
March 8, 2024
Unprompted review
Liked the audiologist
Liked the audiologist, explained everything well and demonstrated the aids to my satisfaction.
March 1, 2024
A very comprehensive hearing test
A very comprehensive hearing test. Attention to detail and a friendly and helpful service.
February 28, 2024
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Failed to honour appointment
Arrived at the centre at High Chelmer for a 1.30 pm appointment. I was a few minutes early, but found the centre closed with the security shutters down. I phoned the store but there was no answer. I then called 0345 270 1600, only to be told there was no record of my appointment. I called the centre the following day, and was told they were open, but had gone to lunch. There was no sign on the shutter to this effect.
February 27, 2024
Unprompted review
Reply from Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very professional and explained every…
Very professional and explained every single step.Neil is very professional.I felt very anxious but he put you at ease.
February 7, 2024
Very professional and friendly
Very professional and friendly. Everything was explained in detail with ample opportunity for questions
January 31, 2024
Care at hearing centre and advice was…
Care at hearing centre and advice was excellent which helped me to understand the problem I had and how to resolve this. Just a little confused with the pricing and offers that were being advertised and did not apply to the hearing aids i selected.
January 18, 2024
No pressure to buy
No pressure to buy, very knowledgeable about products and hearing loss, approachable, easy to get a long with.
January 11, 2024
Thorough and attentive.
The audiologist was very thorough and attentive. The equipment and facilities were excellent. My hearing loss was accurately mapped and the equipment needed to improve my hearing was identified. I did not feel that the sole purpose of the test was to sell me hearing aids.
December 2, 2023
Arrived store shut not a word of contact
I had an initial hearing arranged a full Ted and choose suitable hearing aid for following Monday. Telephone reminder to bring someone with me. Friend took day off to come went in pouring rain arrived but store closed! Have had no contact at all only a letter on Wednesday reminding me of my Monday appointment.!now text message saying book a free initial test. Terrible service
November 27, 2023
Unprompted review
Reply from Boots Hearingcare - Chelmsford (World Of Hearing)
Thank you for your feedback.
We are sorry to learn of your recent experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.
We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and a member of our team will get back to you.
The Boots Hearingcare Team
Very helpful in seeming up order and…
Very helpful in seeming up order and boots card
September 9, 2023
Excellent and very thorough check…
Excellent and very thorough check resulting in my purchase- long overdue-0f hearing aids.
August 29, 2023
Pleasant and helpful experience
Had a very helpful lady help with hearing test and in helping choose the hearing aids to suit my life style!
I really didn’t think my hearing was as bad as it is! So thank you!!
August 15, 2023
Jonathan was very knowledgeable and…
Jonathan was very knowledgeable and patient. Thank you Jonathan for your expert assistance.
July 21, 2023
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