Boots Hearingcare - Derby Reviews 

102
•
TrustScore 5 out of 5

4.8

Boots, 1 Devonshire Walk, DE1 2AH Derby, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I was very sceptical to change my NHS hearing aids but after having the test and talking to Riddhi and trying out the Boots hearing aids I am over the moon. I can hear , converse to a degree I never... See more

Rated 5 out of 5 stars

I have been extremely impressed with the care and attention I have received from Alissa regarding my hearing aids. She has been professional, friendly and incredibly helpful throughout. At my f... See more

Rated 5 out of 5 stars

Riddhi is a superb member of staff who has been excellent in every way. She has helped sort out my hearing aids when I was worried about them falling out. Riddhi has been so patient and understandin... See more

Rated 4 out of 5 stars

A good appointment system and structured in a way that does not feel like you are rushing into a decision regarding preference on hearing aid. These are expensive decisions to make on the wallet but... See more


Company details

  1. Hearing Aid Store
  2. also in
  3. Audiologist
  4. Deaf Service
  5. Hearing Aid Repair Service

Written by the company

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Contact info

  • Boots, 1 Devonshire Walk, DE1 2AH, Derby, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

102 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(102)

2,653 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hearing appointment

Riddhi was welcoming and explained everything to me in a clear and straightforward way. She answered any questions I had and made me feel at ease.
An excellent service that I would recommend to others.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great place for a great hearing aid.

First class service, they listened to my situation, and followed it with extensive tests. All actions and results were carefully explained by an assistant called Riddhi, she was first class. Bought a very good aid, that is working brilliant. Recommend all people go there. Superb job, and thank you Riddhi.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish this was…

From start to finish this was brilliant.
I had the first test then 2 days later the main test & Kamran was a really great person who made me feel at ease & fitted me with my new hearing aids, it couldn’t have been any better.

May 14, 2026
Rated 5 out of 5 stars

Very Impressed

Excellent service, treated with respect by a very competent hearing specialist, obviously new her job, very impressed with the whole experience. Thank you.

March 17, 2026
Rated 5 out of 5 stars

Excellent, caring service.

I was seen by Riddhi Hansraj who constantly reassured me throughout the process as I was extremely worried about how using hearing aids would be. Very thorough explanation and care at each appointment.

I am now confident in using them and feel so much better for having them. Thank you for being so thoughtful.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I had hearing appointment today with Riddhi at Boots in Derby. For anyone wanting hearing advice I totally recommend making an appointment with her as she is absolutely lovely with such a pleasant and caring personality. I was impressed with how thorough she was at explaining about the different hearing aids and was not pushy in any way which I found extremely helpful.
Well done Boots for employing a member of staff who offers excellent customer service and as such someone that I would have no hesitation in recommending. If I could score I would give her 11 out of 10. MANY THANKS RIDDHI.

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

Boots Hearing Aids

The lady I dealt with (Rhiddi) was very helpful and although it took a few visits to get my hearing aids right, she was very patient and helpful.
One of the in ear aids is very secure, the other one not quite so good, but I think we got to the best fit for me eventually.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had my hearing test in Derby

I had my hearing test in Derby, the lady I saw was called Riddhi Hansraj, she was really nice, I never felt pressured with any decision I had to make, she was brilliant.
The reason I cancelled was for financial reasons not because I was unhappy with the hearing aids themselves or the aftercare.
If my circumstances change I will definitely be in touch with Boots in the future.

December 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look