A very thorough test, with clear explanations throughout. When I decided I couldn't afford the hearing aids I felt were best for me, the consultant, Alissa Amin, contacted me with advice and sent me t... See more
Location
Switch locationBoots, 1 Devonshire Walk, DE1 2AH Derby, England, GB
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See what reviewers are saying
I came in for a standard test with no idea that I needed hearing aids. Riddhi was so helpful and explained everything as we went through the process. I ordered them and a few days later I w... See more
First class service, they listened to my situation, and followed it with extensive tests. All actions and results were carefully explained by an assistant called Riddhi, she was first class. Bought a... See more
My whole experience has been really good with audiologists. But having to drive all the way to Derby to get a Saturday appointment has not been great. 40 mile round trip, then when I’ve paid for the h... See more
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Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
Boots, 1 Devonshire Walk, DE1 2AH, Derby, England, United Kingdom
4.8
Excellent
86 reviews
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Excellent service
Excellent service ! Made to feel relaxed and totally confident .., will
Definitely recommend
January 11, 2024
Very helpful and explained details of…
Very helpful and explained details of hearing aids and helped when I was struggling. Salma extremely pleasant
January 16, 2024
Excellent advice and guidance
December 29, 2023
Disliked the American accent while…
Disliked the American accent while listening to a ladies voice, please use appropriate accent to the area used.
December 13, 2023
A professional and thorough service
The booking system, confirmation of appointments and email reminders are excellent. The whole process, including hearing tests and explanations, guided by Kamran Ahmed my consultant/audiologist was thorough, informative and friendly To date I would not hesitate to recommend this service to anyone who asks.
September 27, 2023
Everything was explained very well .
September 14, 2023
Had a lovely helpful Lady assisting me…
Had a lovely helpful Lady assisting me with buying my hearing aids. Not picked them up yet so can’t comment about them.
August 8, 2023
Fantastic professional service
Alissa was very helpful and explained everything well and was very supportive with my hearing loss and helped me to get just the right hearing aids for my ever decreasing hearing.
Very professional,informative and helpful
August 16, 2023
I found the appointment to be very good…
I found the appointment to be very good and helpful and he went through all the options and explained it was my choice.
August 16, 2023
Siddhi is a credit to Boots Hearing…
Siddhi is a credit to Boots Hearing care so professional and caring.
August 11, 2023
Excellent Service provided for my mum…
Excellent Service provided for my mum from Kamran Audiologist Hearing Centre from the hearing test to a 2nd hearing test that took a bit longer.
Very patient and thorough he explained everything very clearly.
August 8, 2023
My Audiologist was the best I have ever…
My Audiologist was the best I have ever seen for over 15 years. She explained everything to me in a clear way and was very patient with an old fool like me. She even laughed at my pathetic jokes. I ended up with the best hearing aids I've ever had.
July 26, 2023
Very helpful hearing test.
It was great to be assessed in a purpose built hearing test suite. Kassam was attentive and understood what I was saying, asking me relevant questions etc, to enable him to customise my hearing aids. The new hearing aids are so much better than my previous ones.
July 24, 2023
Who could ask for more
The assistants were professional thoughout, who could ask for more
July 21, 2023
The audiologist was very pleasant and…
The audiologist was very pleasant and explained all the test she would be carrying out she was very reassuring.
July 13, 2023
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Lots of miles to get hearing aids
My whole experience has been really good with audiologists. But having to drive all the way to Derby to get a Saturday appointment has not been great. 40 mile round trip, then when I’ve paid for the hearing aids, they were faulty, so three weeks later the only appointment I can get is a Monday evening again in Derby. That’s 120 miles and a lot of money to hopefully get a working pair.
July 1, 2023
Reply from Boots Hearingcare - Derby
Thank you for your feedback.
We are sorry to learn of your experience with us.
We aim to make sure our customers get a high level of advice, care and aftercare and are continually improving.
We would like to reach out to discuss this further and will be in touch.
The Boots Hearingcare Team
The fact that at every stage your…
The fact that at every stage your hearing specialist was able to explain very clearly what was going on
June 7, 2023
Professional caring personable.
May 29, 2023
The audiologist was very thorough and…An introduction to hearing aids
The audiologist was very thorough and explained everything to a level that I fully comprehended.
Although I was very surprised just how much the hearing aids were going to cost , all the advantages and disadvantages of all the hearing aids was presented to me in a totally unbiased way, with the decision being left to me to decide which to purchase.
The whole experience was unhurried and informative both to what was currently happening and what would happen in the future.This was undertaken in a kind and courteous manner.
May 12, 2023
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