BoxMart Reviews 

385
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Nicola Gurevitch-Beacock’s customer services is OUTSTANDING. She has always been helpful, polite and very quick to respond. It is unusual these days to have people who genuinely care or who put in... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always.... I rang with regards to the Kings Coronation on May 6th and whether you were offering boxes (Union Jack) Nicola organised some sample boxes/accessories for me which... See more

Company replied

Rated 5 out of 5 stars

Second time of ordering the Large Hamper boxes from Boxmart. They look really good, nice and sturdy and big enough to hold a couple of bottles of wine and plenty of goodies for our Teams Christmas H... See more

Company replied

Rated 5 out of 5 stars

I’m very happy I chose BoxMart! The boxes arrived quickly, well packaged, and the quality is outstanding. The colors matched exactly what I saw online, and the materials feel strong and professional.... See more

Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Store

Written by the company

BoxMart are specialists in UK made recyclable packaging - available off the shelf with immediate despatch, or custom made to your specifications. An extensive range of gift, postal and hamper packaging is available with immediate despatch & with next day shipping - in a wide range of sizes and colours. BoxMart also work collaboratively with clients to deliver bespoke packaging solutions tailored to their requirements, using a range of creative constructions, materials and print finishes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

385 reviews

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No recent history of asking for reviews

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4.8

All reviews

(385)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service and good quality boxes

Super service and good quality boxes, I using them for my knitwear business.

May 25, 2022
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Reply from BoxMart

Thank you so much Grazina for taking the time to leave such a great review - we love to hear from happy customers are are so pleased to know you were happy with our service and our products. Do stay in touch and let us know if we can be of any further assistance in the future, we are here to help!

Best wishes
BoxMart

Rated 5 out of 5 stars

Fast and professional customer…

Fast and professional customer service. Fast delivery. Brilliant products and Just a fantastic company. Highly recommend!

May 25, 2022
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Reply from BoxMart

Hello Happy Customer! Thank you so much for your lovely review! We are absolutely delighted to hear you had such a great experience - our customer service team are committed to helping customers choose the right products for their requirements, and our couriers are super speedy! Do get in touch if you need anything at all, we'd love to help further...

Best wishes
BoxMart

Rated 5 out of 5 stars

Helpful and efficient

The BoxMart team were really helpful and efficient with my order, which was for an urgent overseas delivery so quite complicated. I researched many different box companies for the order and they came up trumps. I'll be back for future orders!

May 23, 2022
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Reply from BoxMart

Thank you so very much Emilie for such a wonderful review. Our team always love to help and will be delighted to hear such brilliant feedback. Always here for questions and assistance - we hope to hear from you again in the future!

Very best wishes
BoxMart

Rated 5 out of 5 stars

Love the boxes and the company delivers…

Love the boxes and the company delivers quickly. Thank you

May 23, 2022
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Reply from BoxMart

We are so glad you love your boxes Miwix! Great to hear you received your order quickly too! Our couriers have been doing a great job getting items out asap. Do let us know if we can assist in the future, we love to help.

Best wishes
BoxMart

Rated 4 out of 5 stars
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Reply from BoxMart

Hello Maura

Thank you so much for your review - and for choosing BoxMart! We're so pleased to hear your order arrived quickly - our same day despatch and fantastic couriers mean we can get orders to you right away! Do let us know if we can be of any assistance with your future packaging requirements, we're always here to help.

Best wishes
BoxMart

Rated 5 out of 5 stars

Great service

Great service. Helpful on the phone and fast delivery.

May 18, 2022
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Reply from BoxMart

Hello Zoe - Thank you so much for your lovely review. I believe you spoke to Becky - we're so pleased she was able to assist with your order. Do let us know if we can be of any assistance in the future - we're always here to help!

Best wishes
BoxMart

Rated 5 out of 5 stars
BoxMart logo

Reply from BoxMart

Hello Rob - thank you so much for your lovely review. We love working with local businesses such as yours and are absolutely delighted to hear you're happy with our service and delivery. Do let us know if we can be of any assistance in the future,

Best wishes
BoxMart

Rated 5 out of 5 stars

Good quality boxes and speedy delivery

Good quality boxes and speedy delivery. Will continue to use for my boxes

May 14, 2022
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Reply from BoxMart

Thank you Zara! We're so pleased to hear you're happy with your boxes and our courier's super speedy delivery service! Do let us know if we can be of any assistance for future requirements,

Best wishes
BoxMart

Rated 5 out of 5 stars

Tissue paper

Excellent product and service

May 14, 2022
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Reply from BoxMart

Hello Paul! Lovely to hear from you - thank you so very much for such a great review, we are so pleased to hear how happy you are. Do get in touch if you need any packaging advice, we're always here to help!

Best wishes
BoxMart

Rated 5 out of 5 stars

The product is perfect and the service…

The product is perfect and the service and communication is second to none.

May 9, 2022
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Reply from BoxMart

Hello Amanda! Thank you so very much for taking the time to write such a lovely review. We are so pleased to read how happy you are with our products and service - I'll pass your comments to colleagues who will be delighted to read them.

Very best wishes
BoxMart

Rated 5 out of 5 stars

Excellent

Quick, easy, value for money - easy to assemble trade boxes . Used them 10 years ago and now - never been disappointed. Thank you very much

May 9, 2022
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Reply from BoxMart

Thank you so much Mariana for such a wonderful review! We're so pleased to hear how happy you are with our products and service. Do let us know if we can be of any assistance with any future requirements,

Best wishes
BoxMart

Rated 5 out of 5 stars

Could not praise BoxMart enough!!

I am a repeat customer of BoxMart and recently an order was slightly different quality which I was not as happy with. I emailed BoxMart and a lovely Lady Nicola replied in absolutely no time. Within about an hour and 3 emails, Nicola had looked into the reason for this, had a resolution and kindly offered to replace these for me and reassure that going forward they will be reverting to the original quality. I can honestly say that I am SO impressed by the customer service, best I have received from any company and just proves that each individuals custom matters to them, no matter how little or big your order is. They really listen and take on board any feedback! Couldn't praise them enough.

April 22, 2022
Unprompted review
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Reply from BoxMart

Hello Cathy - thank you so very much for your kind review, and for your understanding regarding your boxes. As discussed, we're so sorry your products weren't as expected on this occasion, but we're always very happy to listen and put problems right when then they occur. Every single one of our customers matter to us, and we're pleased that we were able to turn this around for you.

Wishing you all the very best
BoxMart

Rated 5 out of 5 stars

As usual good quality with prompt…

As usual good quality with prompt delivery

April 17, 2022
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Reply from BoxMart

Thank you Michael, we're so pleased to hear you're happy with your products and delivery times. Here if you need us in the future!

Best wishes
BoxMart

Rated 5 out of 5 stars

Love this company

Love this company, great products, next day delivery & fabulous customer Service!

April 13, 2022
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Reply from BoxMart

Hi Guy! Thank you for such a fantastic review, we're so very pleased to hear how happy you are with our products, and the customer service team are delighted to hear your feedback too!

Best wishes
BoxMart

Rated 5 out of 5 stars

Just what we needed!

April 12, 2022
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Reply from BoxMart

Thank you so much Joanne for your lovely review! So pleased to hear our products hit the mark for you! Do get in touch if we can be of assistance in the future,

Best wishes
BoxMart

Rated 5 out of 5 stars

These lovely packing boxes make order…

These lovely packing boxes make order packing a pleasure! Recyclable, eco, made in England.
Really fast delivery, too!

April 12, 2022
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Reply from BoxMart

Hello Patricia! What a splendid review - thank you so much for taking the time to let us know what you think, the team are delighted to hear how happy you are!

Best wishes
BoxMart

Rated 4 out of 5 stars
BoxMart logo

Reply from BoxMart

Thank you JR for your review! We're really pleased to hear you were happy with our service and speedy delivery. Do let us know if we can help again in the future,

Very best wishes
BoxMart

Rated 5 out of 5 stars

Great Product and Customer Service

The product is great and even though there were some issues with regards delivery, BoxMart were swift and generous in their response. True example to other retailers. However I wish the U15 box was a bit deeper e.g. 16.5cm

March 31, 2022
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Reply from BoxMart

Thank you so much Adeniyi. We really appreciate your kind review. Our team take great pride in delivering a great service for our customers, and i'm glad they were able to help with your delivery - thank you for your understanding and for recognising their efforts to resolve your issues.

Very best wishes
BoxMart

Rated 5 out of 5 stars

Great!

Good quality boxes. Love the eco spec. Really quick delivery. Will be purchasing again.

March 25, 2022
BoxMart logo

Reply from BoxMart

Hi Sophie! Thank you so much for leaving such a great review for our boxes, we're so pleased to hear you are happy and that you appreciate their eco-friendliness - we are very proud of our UK made, fully recyclable, biodegrade boxes!

Best wishes
BoxMart

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