Brian Dale &Daughter Reviews 

92
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Used Brian Dale and Daughter based on both best price and recommendation from work colleague; moving date 12 August, 2 vehicles and team of 5. Delighted to report everything went smoothly, the lads we... See more

Rated 5 out of 5 stars

Choose this firm based on positive reviews. We initially dealt with Dave who was very patient and accommodating as we had to change completion dates on several occasions. 4 guys who turned up on the d... See more

Rated 5 out of 5 stars

Fabulous service from start to finish from Dave and the team. Prompt visit round to give us a detailed quote along with answering any questions we might have. Kept us in the loop on what they needed t... See more

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Rated 5 out of 5 stars

Brian Dale & Daughter moved our neighbours from Sutton Coldfield to Aberdovey and did a great job. We decided to use them too & weren't disappointed! They supplied all of the packing materi... See more

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31 Greenhill Road BIRMINGHAM B13 9SS, 07734548434


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4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.6

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(92)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service and price

Very pleased that we used Brian Dale and Daughter for our move. The quote was significantly better than the others we received. We had a number of failed moves but there were no complaints from the company. The packing service was very efficient and the move went smoothly on the day. Even with the delay in getting the keys, everything was moved in and all beds and wardrobes rebuilt by 6pm. The guys on the day were great. Nothing was damaged and they kept us informed of everything going on. I'd happily use them again if we moved house.

Paul

March 19, 2024
Unprompted review
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Reply from Brian Dale &Daughter

Hi Paul
Many thanks for your kind comments that I will pass on to the crew - all the best in your new home
Regards
Dave

Rated 5 out of 5 stars

We moved house after 40yrs

We moved house after 40yrs! Brian Dale and Daughters made the experience as stress free and easy as possible. We could not recommend the team higher they delivered boxes bubble wrap and on the day arrived on time took time and care moving our belongings from our longtime home to our new house. Many thanks to Dave and the team would highly recommend there services. David and Beth Lawson

March 15, 2024
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Reply from Brian Dale &Daughter

Thanks David and Beth all the best in your new home
Regards
Dave

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Made our recent move absolutely stress free. Dropped lots of boxes, packaging, tape and labels to us few weeks before our move so we wasn't rushed into packing, needed more boxes and promptly brought them round. The lads on the day worked like absolute machines, I felt I needed a rest just watching them. Everything was packed in the van in record time and there was another crew waiting for us at the new house, everything was emptied and put in the right rooms as requested. Was all done by 14:30, yes we got lucky with getting the keys early but the lads were fully prepared to wait for however long it takes and we wouldn't have been charged "overtime" if solicitors stalled the key handover, so taking this into account as most other movers charge extra for this, Price was very reasonable and wouldn't hesitate to use again, Highly recommend. Fantastic service and thanks to all the lads involved 🙏

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Brian did our quote, was thorough and a highly competitive price. Dave managed the rest of the removal. He's friendly and helpful. Dropped boxes round at a time to suit us and then some more when we realised we had more stuff than we thought and needed extra supplies! Plenty of packaging provided and helpful guidance as to how to package things. On removal day the team were prompt, incredibly efficient and careful. They were really friendly and went out of their way to make the whole process as easy as possible. Huge credit to them for their patience and humour! They brought carpet protectors with them to keep our new house clean and only left when we were happy everything was in the correct rooms. I wholeheartedly recommend them - thank you!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Really accommodating and great service

Used Brian Dale & Daughter for a packing service and removal and found them to be reasonably priced, very accommodating and really friendly. Due to solicitor issues I confirmed the date quite last minute and despite having limited availability they were really flexible in getting people round to pack up and finding people for the move date. Everything was really carefully packed and we've had no breakages (so far, a few boxes still to do!), it was taken to the right room in the house and reassembled well. Really pleased with the quality of service and would happily recommend

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent removals service from start to finish…

Excellent removals service from start to finish. Brian did our quote. No hidden extras. Competitive price. Dave managed the booking. Boxes provided well in advance and prompt responses to questions. On the day the moving team turned up on time and worked fast. We noticed how well they worked together and with a sense of humour. Everyone was courteous and we were asked to check everything was where we wanted it before they left. All of our possessions were treated with care. We have an 8 month old baby and both selling the house/finding another and the conveyancing process were drawn out for us so it was great for the moving day to go smoothly. It was a seamless service and I would highly recommend Brian Dale and Daughter.

November 29, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Emma - all the best in your new home

Rated 5 out of 5 stars

Highly recommended

We very recently used Brian Dale and Daughter for our move to a new house. Dave Powell led his team capably and he clearly has the respect of his team, a really nice group who are not afraid of hard work.

We had the full packing and removal service, with Nick and Sean packing one day, who together with Phil and Marcus, all arrived on moving day. The team were very professional, they didn't complain about anything (including the delay getting into our new property) and they were all nice, friendly guys, super polite and always asking questions about what goes where, which we really appreciated.

Moving home is without doubt a challenging time, we reduced an initial list of six removal firms to three (for quotations) and opted for BD&D because they were the most informed and thoughtful of our move, this was one of the best decisions we've made, they really did take the pressure out of this process for us.

They also provided a really helpful booklet filled with a number of common-sense questions (and answers), a bit of a "what happens if" guide, which we also found really useful and which they lived up to without question.

We're still unpacking, and so far everything has been wrapped and packed in good order, paper wrap around crockery, bubble wrap on electricals, large hanging boxes for clothes (cracking idea) and even a couple of one-tonne bags for logs they moved from the garden.

There were a number of items they dismantled and reassembled for us, again without any issue, including where some of that was a bit tricky.

If I was moving again tomorrow there would be only one firm on my list. I really can't speak highly enough of these guys.

November 22, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks for your kind comments- it was a pleasure to work for you - all the best in your new home
Regards
Dave

Rated 1 out of 5 stars

The least professional removals service I've ever encountered.

We recently had Brian over to give us a quote for moving. He was due to arrive at 1pm, and arrived at 12:20. Without a word of introduction or apology, he entered the flat.

What happened afterwards can only be described as a textbook example of how NOT to sell a service.

Upon seeing our cat and us asking to ensure he was okay with cats, he responded "Well, I've got lots of firearms but I wouldn't hurt an animal."

Brian then walked around the flat all the while describing it as a removals nightmare and ensuring us he "won't be doing any favours" on the price.

Later on during the visit, Brian heard my own Irish accent and let me know of his time working in the military in Northern Ireland. He then told us that he has kept up us skill with firearms (as mentioned earlier), but that "unfortunately" he isn't "allowed to take them (his guns) down Ladypool Road".

Upon hearing that I was moving for work, and hearing that I work in the NHS, Brian then launched into a tirade on COVID19 vaccines and how they were all a conspiracy.

My wife and I could not believe that someone could be so unprofessional. In the short period that Brian was in our home, he demonstrated himself to be a racist conspiracy theorist who was happy to brag about his access to firearms and ability to use them.

I would strongly advise that anyone considering employing Brian's firm for their removals needs reconsider, and that Brian's daughter politely suggest to her father that it might be time to step back from client-facing activities.

September 4, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Hi JS/ Laura Smith
I was sorry that you were unhappy with Brian, who called round to quote for your move. Based on a 15 minute meeting your review is very harsh and judgmental, makes allegations of a criminal nature (racism) against him and contains numerous inaccuracies.

My name is David Powell and about 10 years ago I purchased the business “Brian Dale and Daughter” from Brian. His daughter had already left and set up as a competitor but I kept the trading style as Brian had built up huge good will over the preceding 35 years. The business prospered until early 2020 when the government locked down our industry and I faced ruin. To keep the business going I cashed both my pension and my wife’s and took the 25% tax free sum to support it through what were very dire times. In addition I took Brian back as a junior partner because of his immense knowledge of the industry.

You say your experience “Was a text book example of how not to sell a service” and yet despite rarely resorting to price dropping - “not going to do you any favours on the price” - he manages to secure nearly 70% of the work he quotes for. Perhaps you are reading from the wrong text book!! He has a wicked sense of humour which your review mentions, and he had hoped that being Irish you would share it, but it appears from your responses that most of the jokes go over your head.

I booked your quote for approximately 1300 HRS with your partner (we always add “approximately” as traffic these days can easily cause a 30 minute delay) He is adamant that he phoned and left a message asking if it was ok to come a bit early as we had had a postponement that morning - You live in an apartment block and for some reason the entry system was not working. As another resident left the building, Brian entered to knock on the door of your flat. You answered and he introduced himself. You say in your review “Without a word of introduction or apology he entered the flat” making it sound like he was breaking and entering.

Brian is very proud of his time spent in the military and mentioned his several tours of Northern Ireland. I appreciate that not everyone shares the same perspective on the army’s role in Northern Ireland. You may for instance view them as occupying forces rather than peace keepers. Either way Brian was putting his life on the line for his country. He still shoots as a sport but these days its “black powder wad and ball” and more fun than serious, at Christmas they all dress up as Davy Crockett and have a fancy dress party.

Brian is 79 years old and has suffered many mini-strokes or TIA’s. He suffered two of these after he was given the Astra Zenica jab and its booster in 2021/2. It’s hardly surprising that he blames the vaccine for them. It’s not conspiracy theory it’s his own experience. Personally I think it was coincidence and have had 5 jabs to date, but you can hardly blame him for his opinion or accuse him of spreading conspiracy theories.

Your review accuses Brian of racism, I can assure you that this is not the case. Nearly half our customers and a similar proportion of our suppliers come from ethnic backgrounds. We have a zero tolerance policy of racism amongst our staff and are always being recommended in the Asian and black communities.

Whilst you have every right to put your opinion on this website this review is neither factual or fair and very personal . Like me Brian cannot afford to retire. In the roller coaster removals industry there is never a chance to put by enough for a good pension. You are asking me to end his 45 year career in this industry and for people not to use our company despite not having experienced our service and based on a 15 minute meeting. I do hope you don’t have to keep working until you’re 79.
David Powell For Brian Dale and Daughter Ltd

Rated 5 out of 5 stars

Excellent removal company

Dave and his lads were exceptional! They all worked non stop and so hard on one of the hottest days, caring and lifting and being very friendly!
They really know what they are doing, would recommend them for your move 100%

September 8, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Will - All the best in your new home

Rated 5 out of 5 stars

Outstanding Customer Service and Removals

Outstanding service - mom was taken very poorly on the day of our move and Damien, David etc were so sympathetic understanding and supportive. Five stars dose not so the guys justice- 100% recommended ⭐️

September 1, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Stephen - hope your mum gets better

Rated 5 out of 5 stars

BD&D are the movers you want!

Dave and his team helped us move from Birmingham to Warwick at the beginning of August. They offer such a flexible service with no hidden costs which is such a relief at a very stressful time. They provided all the packing materials (and even brought more when we ran out!) at no cost to us and on the day the 3 guys were really friendly, hard working and most importantly, nothing was smashed in the move. Great company and would thoroughly recommend using them to move house. Thanks again guys.

August 1, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks and all the best in your new home

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Removal men were fantastic and very helpful. Thank you
Pat Thomas

March 3, 2023
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Pat
All the best in your new home
Regards
Dave

Rated 5 out of 5 stars

A Heartfelt Appreciation

Brian Dale and Daughter made the entire house moving process stress-free. They worked well with short notice, providing me plenty of boxes and packing materials to get my things ready for the move.
I was super stressed on the day of moving because I hadn't finished packing. But the guys who turned up were reassuring and told me to sit down and relax while they handled everything. They sorted out all the stuff I couldn't without any issue. The entire move was completed in 3.5 hours, it was a whirlwind of efficiency. They were friendly and polite and did a fantastic job.
The price I paid was well worth the piece of mind of having professionals handle the whole thing - made better by the fact that Brian Dale and Daughter were the most competitive on price out of all the quotes I got.
Honestly, my entire house-buying process was just months and months of stress, and I was so grateful for having a calm and professional presence sorting out the entire thing. Really put a positive end on what had, up til then, been an awful experience for me.

September 7, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Hi Emma
Thank you for your kind comments which I will pass on to the crew - all the best in your new home
Regards
Dave

Rated 5 out of 5 stars

GOOD MOVE!

I needn't have had any sleepless nights worrying about my move. The guys arrived the day before my move and packed everything for me. They were friendly polite careful and efficient I couldn't have expected more. Next day they arrived as promised and by 3pm my new house was already looking like home. A slick operation and I can't thank Dave and the guys enough. Highly recommended.

September 16, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Nanny Max

Rated 5 out of 5 stars

Excellent Service

I have just used this company to move my stuff from my home to storage while I wait for my new place to go through. They were a fantastic, lovely and friendly team and nothing was too much trouble. They made the whole process easy. I would highly recommend them and am looking forward to them moving me out of storage and into my new home.

August 21, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Sarah and congratulations on becoming a grandma on your moving day

Rated 5 out of 5 stars

Happy to get it all over !

Home removal carried out without a hitch. Plenty of boxes supplied, etc., and a good team of guys for all the lifting and carrying. Would recommend.

June 10, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Larry

Rated 5 out of 5 stars

A great team who took the stress away…

We chose to use Brian Dale & Daughter based on 2 things, great online reviews and the attention to detail from Brian & David. Nothing was too much trouble and the lads on the day were superb, we highly recommend these guys and thank them for doing an amazing job.

April 15, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Lee

Rated 5 out of 5 stars

Excellent service

We used Brian Dale & Daughter earlier this month for a local move. With two young children, we were nervous about a stressful move however Dave and the team made the whole thing absolutely seamless. We used the packing service and the disassembly/assembly service, and both made the day genuinely stress-free. The men over the two days worked efficiently and incredibly hard. They were careful with our belongings and took the time to put them where we asked.

We couldn’t find the rail for our wardrobe, and within a day or 2 of mentioning it to Dave, he dropped a new one straight to us. Excellent customer service!

We would absolutely use them again, and would happily recommend them to anyone we know!

February 22, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Hi Hinal
Thanks for your comments which I will pass on to the crew !!
All the best in your new home regards
Dave

Rated 5 out of 5 stars

Birmingham to East Yorkshire

We moved from Birmingham to East Yorkshire and the service from Dave and the team was brilliant throughout.

We had quotes from 5 companies, but from the moment we met Brian Dale and Daughter we knew they were for us. Great feeling of friendly confidence, hassle free, and inclusive of the things that other companies apply additional charges for.

Plenty of boxes, bubble wrap, paper supplied before, and more delivered when required. We had a 2 day move where they loaded up in Birmingham, then delivered to Yorkshire the next day. Unfortunately the lads had to wait 2 hrs outside the house before we got the keys, but they were still great, unloading carefully and quickly. They dismantled beds, tables etc and rebuilt in the new house saving us so much time and hassle.

Having read reviews for "established names" in home moving, I am so glad we chose a local company.

I would most definitely recommend Brian Dale and Daughter to anyone

February 18, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Karl

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