Brian Dale &Daughter Reviews 

92
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Used Brian Dale and Daughter based on both best price and recommendation from work colleague; moving date 12 August, 2 vehicles and team of 5. Delighted to report everything went smoothly, the lads we... See more

Rated 5 out of 5 stars

Choose this firm based on positive reviews. We initially dealt with Dave who was very patient and accommodating as we had to change completion dates on several occasions. 4 guys who turned up on the d... See more

Rated 5 out of 5 stars

Fabulous service from start to finish from Dave and the team. Prompt visit round to give us a detailed quote along with answering any questions we might have. Kept us in the loop on what they needed t... See more

Company replied

Rated 5 out of 5 stars

Brian Dale & Daughter moved our neighbours from Sutton Coldfield to Aberdovey and did a great job. We decided to use them too & weren't disappointed! They supplied all of the packing materi... See more

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Company details

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31 Greenhill Road BIRMINGHAM B13 9SS, 07734548434


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4.6

Excellent

TrustScore 4.5 out of 5

92 reviews

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4.6

All reviews

(92)

15 reviews in the last 12 months

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Rated 5 out of 5 stars

From start to finish

From start to finish, the whole process of moving could not have gone more smoothly! Thanks to Brian and David. On the day the men were fantastic. They were so helpful, efficient and considerate and had great sense of humour!
I would definitely recommend and wouldn’t hesitate to use them again. As we all know, moving is so stressful but on that day last week I had no worries at all. Completely trustworthy.

February 2, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Hi Ros thank you for your kind comments which I will pass on to your crew -All the best in your new home - Dave

Rated 4 out of 5 stars

Helpful and efficient

After 3 cancelled moves, David at Brian Dale and daughter didn’t give up on me nor did they get cross. Lots of support and alternative dates given. Eventually moved 4 months later in December. The lads that moved me were helpful and careful with my stuff and even came back a few weeks later to move a heavy bookshelf for me.
Check the price twice. I was charged more than the quote but still a lot less than other quotes.

January 23, 2022
Unprompted review
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Reply from Brian Dale &Daughter

Hi Pam - thanks for your kind comments which I will make sure are seen by your crew-
My apologies that we had to make a slight adjustment to your quote but in the past 6 months from when we originally quoted fuel prices have risen by nearly 45% and we have had to concede a significant pay rise to keep our HGV drivers - All the best in your new home - Dave

Rated 5 out of 5 stars

Came to our rescue!

We moved house in the last week of September and due to various delays in the exchange process, we unfortunately lost our booking with the removal company we were originally going to use, 2 days before the move! David at Brian Dale and Daughters came to our rescue, finding a way to fit us in and help us with our move, for which we will be forever grateful.

Moving day itself was a really smooth experience. David's team were excellent in every way. Efficient, careful, considerate and a great sense of humour! All of which helped make the logistics of the move itself completely stress-free. Would not hesitate to recommend or use their services again in the future.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, really friendly and helpful. Made what can be a very stressful day enjoyable and stress free. No hidden costs. I would definitely use them again.

October 30, 2021
Unprompted review
Rated 5 out of 5 stars

We used Brian Dale last month for our…

We used Brian Dale last month for our house move. We could not fault their service. Dave kept us updated throughout, especially when the moving date had to change. The men on the day worked tirelessly to load and unload the van. They were careful, particularly in our new house and gave thought to where they put all of our furniture. We would not hesitate to recommend them!

September 29, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Faye

Rated 5 out of 5 stars

A perfect house move

From the initial contact all the way through to putting the final box into our new home we were really pleased with the service we received. A fair price, hardworking and friendly staff provided a smooth transition. No hesitation in recommending

September 12, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Jon - all the best in your new home

Rated 5 out of 5 stars

Excellent removal company

Excellent removal company. Very fair pricing policy with no “hidden” costs and great flexibility around extra boxes pre move. (Where did we get all this “stuff”!!). On the day the team worked their socks off. They were cheerful, helpful and made the whole process so much easier. I wouldn’t hesitate to recommend this company. Moved Dorridge to Welford on Avon August 2021.

August 17, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Anne

Rated 5 out of 5 stars

Brilliant removal company

We used Brian Dale for our recent move and they were great. Communication with / from David before the move was brilliant. On the day everything went very smoothly. Unfortunately we decided to try to move a large piece of furniture after the movers had assembled it - totally our fault- and we broke it. The fitter came back and fixed it for us for no charge - excellent service! I’d highly recommend them.

July 27, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Lisa - a pleasure to work for you

Rated 5 out of 5 stars

Great experience

From start to finish the team were amazing. Never moaned, got on with it and more importantly were a pleasure to have around on the day .
They made the day less stressful and quite enjoyable considering it was a very long day
Can't recommend them highly enough.
Moved 23rd June 2021 from wythall to cheswick green.

June 25, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Lesley
And all the best in your new home
Regards
Dave

Rated 5 out of 5 stars

Made a stressful day EASY!

We had Brian Dale & Daughters today for our move and we honestly couldn't fault them. They arrived promptly and got straight to it, we needed another van for some last minute bits and it was provided at no extra charge. They took our beds/furniture down and put them back up in our new house. They were so efficient and made a very stressful day easy. I was so nervous about removals as we had never done it before but I'm so glad we chose them! Thank you so much, will be recommending you to everyone we know!

June 22, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Hayley

Rated 5 out of 5 stars

David is a genius

David is a genius. He knew exactly how many boxes we needed and the size of the van at a glance. His prices were fair and he clearly knows the moving process better than anyone. Our sale during lockdown was a nightmare and took forever but our moving day could not have been more seamless thanks to Phil and George. David's flexible contract is a godsend when it comes to the uncertainty of moving. If only solicitors were as amenable as he is!

June 20, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Faye and all the best in your new home

Rated 5 out of 5 stars

Fantastic service 5 *

A great service from start to finish, would reccomend to anyone. Dave was great at dropping off materials and explaining everything and our removal team on the day were amazing so helpful and even went the extra mile when we had trouble with our sofa fitting!

June 19, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Maria

Rated 5 out of 5 stars

Brian dale a daughters excellent remival co.were…

Brian dale a daughters were professional, efficient and very helpful from start to finish. The quote was competitive with no hidden extras. I unexpectantly went into storage before my removal and David kindly offered to drop my outdoor plant pots to a friends house as i was travelling from Birmingham to Devon. Cant recommend them enough.

May 21, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Anne

Rated 5 out of 5 stars

Brian Dale & Daughter - a good move!

We had Brian Dale & Daughter when we moved last month. Very friendly and helpful service despite us being unable to confirm the date until two days before. All the useful extras - boxes, bubble wrap, parcel tape and labels were included in the price.
The team were cheerful, friendly and efficient.
Having loaded everything (and we have a lot of stuff) by midday, they were very patient while we waited four hours to get the key to our new home! Everything was unloaded, reassembled where necessary and placed where we wanted it even though it meant working late.
We would recommend this firm to anyone moving house!

May 10, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Paul - all the best in your new home

Rated 5 out of 5 stars

This is a great company never used them…

This is a great company never used them before but would not hesitate to call on them again .the staff were friendly and professional at all times and made our move go smooth

May 6, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Colin and good luck in your new home
Dave

Rated 5 out of 5 stars

Great service from Brian dale and…

Great service from Brian dale and daughter
We didn't complete until late in the day but the team were great at checking which rooms we wanted our stuff in etc and working in 20degree heat!
We did have an item that was broken in transit but a full repair was provided and could not fault the professionalism of the team
Plenty of boxes were provided in advance for our own packing and the packing service the day before did just that, packed EVERYTHING!
We had a few large items that were assembled late in the day and the team made a great effort
Thankyou!

April 11, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks Leyla and good luck in your new home
Regards
Dave

Rated 4 out of 5 stars

Good service

The removal guys were very polite and efficient. The move went well on the day and they collected the boxes within 3 weeks.

April 4, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Many thanks Claire
All the best in your new home
Regards
Dve

Rated 5 out of 5 stars

Excellent Service

Brian Dale & Daughter recently did my move and their service was second to none. Dave came round shortly after the initial enquiry to do the quote and provided lots of boxes, packing tape and room labels to help me get started. On the weekend before completion he texted to see if it was still going ahead on the proposed date.
The day of the move, I was informed in advance that they were going to be late due to issues with transport, however when they did arrive they worked quickly and safely, with no problems. The lads working were very friendly and professional.
Once I got the keys, they were there in no time at all and it didn’t take long to get everything off the van and into the specified rooms, they even put the beds together. Their hard work ensured a stress free day for me.
I highly recommend them and would use them again - hopefully not for a long time though!

February 21, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Thanks RLS

Rated 1 out of 5 stars

They dropped our TV & have not replaced it

They dropped our TV and we heard it happen. They know they did it as they unwrapped it (the others were left wrapped) tv had no obvious signs of damage until we plugged it in. They eventually came out to look, agreed an insurance claim in December and we’ve heard nothing since. My advice is use another company who are honest. This company is dishonest (it took a lot of chasing and persuading for them to admit liability). Dreadful experience. They also quoted us for 1 big van and 1 small van and 5 men. On the day we got 1 big van and 4 men. The men worked hard but had to squeeze our stuff in & at one point they told me they couldn’t fit my plastic garden shed. I moaned and they managed it in the end. All smokes and mirrors with this company, don’t believe what they say!

February 20, 2021
Unprompted review
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Reply from Brian Dale &Daughter

Hi Louise
Am truly sorry it’s taken a year to get back to you - in mitigation I came down with Covid the week after you posted - but that’s no real excuse
Insurers can me back to me and said that because the TV did not have any physical sign of external damage it was exclude from cover under their “ mechanical deraingment clause”
Note the cover is second had value cover and if they had of countenanced a claim it would have had 30% or so reduction (model no gave 2 years as the age -and would have been in the iorder of £250 - in the circumstances I am sending you a cheque for £125 as a tardy apology for not getting back sooner
Regarding your comments on the van power and man power - we did have a number of staff off with what later turned out to be colds - I note from my diary I dropped Ben out to you about 1100 o’clock and we did as you say get it all into the van - please accept my apologies and late compensation

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