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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and professional approach, highlighting their helpfulness and attentiveness. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience, especially in securing good rates and suitable products. Reviewers are particularly impressed with the customer service, noting the clear advice, proactive communication, and the team's dedication to understanding individual needs. Many consumers also value the company's ability to simplify complex processes and provide ongoing support, making the experience smooth and stress-free.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their professionalism,... See more

Service

People report positive experiences with service, consistently praising the professional, knowledgeable, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the professionalism,... See more

Product

Users describe positive interactions with product. Customers consistently praise the team for taking the time... See more

Value for money

Customers had positive experiences with value for money. Many reviewers expressed satisfaction with securing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

The mortgage advice service was great, 7 years since I first worked with them to do my first mortgage for the property, they continue to provide expert support. They helped me secure a good rate with... See more

Company replied

Rated 5 out of 5 stars

I used Broadbench as a mortgage broker for the 3rd time in succession. They were good as always - gave clear advice, secured a good mortgage rate early, and then kept me informed along the way while... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

491 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent personal service

Excellent personal service. Quick and efficient and I hardly had to do a thing.
Would highly recommend

March 3, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Paul. So glad we could help.

Rated 5 out of 5 stars

Excellent Service

Working with Joanne and Jordan throughout this process has been brilliant. Very busy ladies, that always made time for either myself or my wife to answer queries. No question was every to silly, and they had a great way of explaining everything. Being a contractor, and using other services prior to being introduced to Broadbench, (via Contractors Advice UK) was the best direction we took. We now live in what we hope will be our forever home, thanks to the work and due diligence of these ladies. Hats off to them, I've been recommending them a lot.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Helpful, friendly and polite.

Joanne and Jordan were incredibly helpful and diligent with getting me setup for a mortgage for my first property. As a contractor, a lot of the main high street options did not fill me with confidence and/or required a lot more paperwork and understanding before an explanation was achieved. I was able to easily organise calls and ask questions along the way and receive feedback quickly and responding to exactly what I needed to know.

February 24, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Sebastian. We really appreciate your taking the time to review us - it means such a great deal to our team!

Rated 5 out of 5 stars

Excellent service from Tom

Excellent service from Tom. Would definitely recommend if you need insurance, pension or mortgage advice

February 11, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Glen. I'll pass this on to Tom :)

Rated 5 out of 5 stars

Very helpful

I needed insurance and Mike went through everything with my and explained all the options. He was friendly, very helpful and got me sorted. Thanks!

February 11, 2025
Unprompted review
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Reply from Broadbench

Many thanks, Iain. This is great feedback!

Rated 5 out of 5 stars

Fantastic service from Broadbench…

Fantastic service from Broadbench especially Joanne Kirk. Kept me up to date with my mortgage product and secured a really good rate with my bank.

February 5, 2025
Unprompted review
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Reply from Broadbench

This is great, Chris. So glad we could help. I've passed your feedback to Joanne :)

Rated 5 out of 5 stars

Very Friendly, Very Quick & Helpful

I wanted medical insurance set up very quickly and Thomas and the team were very friendly, informative and proactive to set up call etc & get things sorted really quickly. They followed up with what I needed to do and advice was given to help me make the right decision. Thanks to Tom and Emily & the team.

January 24, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Steve. Really glad our team was able to assist you.

Rated 5 out of 5 stars

Happy customer

I've used Broadbench twice - once just before the pandemic and again recently when my fixed rate came up for renewal. I've been delighted with their efforts on both occasions and I will certainly be taking advantage of their services next time around.

January 1, 2025
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us.

Rated 5 out of 5 stars

I was highly impressed with the service and ability to understand customers needs

I was highly impressed with the competence shown by the Broadbench team to handle an extremely difficult life insurance need. The team understood well my personal requirements and using their extensive network and relationships with providers were able to find my exact needs.

December 19, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Thanks Jerrard for taking the time to review us. So pleased that you had a great experience :)

Rated 5 out of 5 stars

The team at broadbench were absolutely…

The team at broadbench were absolutely first class throughout the whole process, they kept me in the loop with regular progress reports, and ensured that the whole process was completed quickly. I would definitely recommend them to others.

January 24, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Hello Benjamin, we're so glad to hear that your experience was 1st class. It really means the world to our team.

Rated 5 out of 5 stars

Mortgage Application

I had a great experience with Broadbench, as a Contractor and first time buyer they made the process really easy

January 21, 2025
Unprompted review
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Reply from Broadbench

Many thanks, Alice, this is terrific to hear!

Rated 5 out of 5 stars

Wonderful experience with Broadbench…

Wonderful experience with Broadbench who were able to get me the best re-mortgage deal in a volatile market.

January 8, 2025
Broadbench logo

Reply from Broadbench

Many thanks, Mr Prashanth, for taking the time to review us. It's greatly appreciated.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by Mike and Broadbench. I received clear guidance throughout and they were proactive in chasing my application through. Would recommend.

January 14, 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Thank you, Simon, I've passed on your feedback to our team :)

Rated 5 out of 5 stars

Mike at Broadbench guided me through the life insurance maze

Mike at Broadbench guided me through the maze of relevant life insurance to ensure that I would get the outcome I wanted for the budget my business has. I had lots of questions especially on arranging a trust and Mike took the time to explain everything to me. We arranged excellent polices for my wife and myself. I fully recommend Mike and Broadbench and I'll contact them again should I need some other financial services.

December 18, 2023
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks Jamie, I've passed your feedback to Mike :)

Rated 5 out of 5 stars

Highly dedicated to serving their clients

Emily has been great at supporting me through the remortgage process. Her and Tom were on the ball right from the start, making sure I secured a deal early and regularly checked for a better deal to replace it with right up to the renewal.

Would recommend the team for your mortgage needs!

November 30, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Joe. This is great feedback!

Rated 5 out of 5 stars

Friendly experts!

As a contractor up to my eyeballs with client work and running a business, for financial advice I wanted an expert in this field that could assess my needs and advise accordingly in a friendly and understandable way. If you need this, then Broadbench is the company to talk to. Great people work here. x

December 4, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Hi Rob, many thanks for taking time to review our service - we really appreciate it and are thrilled with your comments!

Rated 5 out of 5 stars

Honest and Helpful Team

The team at Broadbench have helped me on multiple occasions secure a fixed rate mortgage that has been very competitive with market and taken out all the hassle in the back and forth with the mortgage provider.

They are also very honest and on times where they haven't been able to find a better product, have let me know and not put any pressure on taking out a product they have available to them. I would definitely recommend to anyone considering using them.

November 26, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us!

Rated 5 out of 5 stars

Excellent experience

Very responsive, knowledgeable and supportive throughout the whole process. Would definitely recommend

October 2, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Emma, this is brilliant to hear.

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