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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and professional approach, highlighting their helpfulness and attentiveness. Many appreciate the exceptional customer service, noting the clear advice, proactive communication, and seamless process from start to finish. Reviewers are particularly satisfied with the product offerings, including mortgage, life insurance, and critical illness coverage, often mentioning that the company finds the best rates and tailored solutions. The value for money is also frequently commended, with people feeling that the service provided is well worth the cost.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the professional,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the... See more

Product

Consumers find the product offerings to be positive. Many reviewers highlight that the team takes the time to... See more

Value for money

Reviewers express high satisfaction with the value for money. Customers consistently report securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied

Rated 5 out of 5 stars

The mortgage advice service was great, 7 years since I first worked with them to do my first mortgage for the property, they continue to provide expert support. They helped me secure a good rate with... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

492 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Very responsive, knowledgeable and supportive throughout the whole process. Would definitely recommend

October 2, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Emma, this is brilliant to hear.

Rated 5 out of 5 stars

Tom is really easy to deal with

Tom is really easy to deal with, he gives excellent advice and helps you get the right cover. I highly recommend them.

November 25, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Steve. Much appreciated :)

Rated 5 out of 5 stars

Really helpful, would recommend.

Really helpful, talking you through the process, available options and answering any and all a questions along the way.

November 22, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Rich. This is terrific to hear and thank you for taking the time to leave us a review :)

Rated 5 out of 5 stars

Exceptional service and advice from…

Exceptional service and advice from Broadbench. I really appreciate the fantastic independent advise given and effort to get the positive outcomes in setting up the right Insurance policies for me and my business.

Would recommend Broadbench to anyone!
Thanks Mike.

November 14, 2024
Unprompted review
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Reply from Broadbench

Thanks Steve, this is terrific feedback which I'll pass on to Mike and our team :)

Rated 5 out of 5 stars

Extremely helpful organised and…

Extremely helpful organised and knowledgeable. All the information required was conveyed concisely in a personable manner.

November 7, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Liam. Really glad that you have such a good experience.

Rated 5 out of 5 stars

Contractor guidance.

Contractor guidance.
We have used the services of Broadbench for many years now and have always found the team to be highly professional. As a contractor, Tom and Emily have been excellent at securing the best deals for my situation.

November 1, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks MJ for this lovely review!

Rated 5 out of 5 stars

Mike was really helpful in explaining…

Mike was really helpful in explaining the products which were suited to my current business and personal needs. Booking appointments was a really easy process and broken down into a few short calls followed by supporting documents made the whole process hassle free. Highly recommended.

October 3, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

This is lovely to hear, Heidi. I'll pass on your feedback to Mike :)

Rated 5 out of 5 stars

great service

broadbench are brilliant and really helped us out when left in a tricky situation by our previous mortgage provider

October 2, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Josh. We really appreciate you taking the time to review us and so glad we could help out :)

Rated 5 out of 5 stars

Brilliant, as always

I'm a returning client of Broadbench, and I'm always impressed by their professionalism. Mike was incredibly helpful, and knowledgeable, and made the entire process smooth and stress-free. He took the time to thoroughly understand my needs and provided tailored solutions that fit perfectly. Thanks, Mike, for the fantastic experience!

September 16, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Ali. I'll pass on your feedback to MIke :)

Rated 5 out of 5 stars

Highly reccommend

Highly reccommend! Extremely helpful and took the time to explain and give all options for life insurance and income protection. Made the whole process very quick and smooth.

August 27, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Fantastic review, George. Thank you so much for the feedback :)

Rated 5 out of 5 stars

Amazing service

Amazing service, reliable and very friendly staff. Thank you to everyone at Broadbench who helped with my application but especially a massive thank you to Jordan.

September 15, 2024
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Reply from Broadbench

Hi David, thank you so much for your lovely review. I'll pass on your feedback to our team and, of course, Jordan :)

Rated 5 out of 5 stars

Great service!

I've been using these guys for years for my mortgage options as a contractor. Great service and knoledge. I've also got a few other products with them. Looking forward to many more years of great service.

July 18, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Alexander. This is lovely feedback.

Rated 5 out of 5 stars

Mike definitely knows his stuff

Mike definitely knows his stuff when it comes to all aspects of health insurance. He guided me through the process, answering all my questions and making sure I understood my options. His knowledge of the various products on offer was impressive, and he made what could have been a stressful experience much simpler. I would highly recommend Mike to anyone looking for insurance. He genuinely cares about finding the best plan for you and goes above and beyond to ensure you’re covered with the right policy. Excellent service!

August 15, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Tom. What a lovely review. I'll pass your feedback to Mike :)

Rated 5 out of 5 stars

Brokered mortgage and life insurance deals others couldn't

Used Broadbench for both a mortgage and life insurance. They found me a contractor mortgage at a good rate when others were telling me they couldn't do it, so huge kudos for that.

The whole team have been a pleasure to deal with, keeping me updated at every step and explaining everything in detail, and answering any questions quickly and with a refreshing honesty. If I could give them six stars, I would.

July 1, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks for reviewing us, Gary. This is FANTASTIC to hear! I'll pass your feedback onto our team :)

Rated 5 out of 5 stars

Highly rated

Fantastic service with a personal touch and impressive diligence in finding the best offer for me.

August 12, 2024
Broadbench logo

Reply from Broadbench

This is fantastic to hear, Michael! Thank you for your review.

Rated 5 out of 5 stars

Great Service, helpful people

Great Service, always ready to help.
The people at broadbench know their stuff and really do go the extra mile to try and get you the best deal possible.

July 31, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Rene. Really appreciated :)

Rated 5 out of 5 stars

Helpful and friendly

Helpful and friendly, good, clear advice

January 8, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Tony, Glad we were able to help.

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