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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, knowledgeable, and professional approach, highlighting their helpfulness and attentiveness. Many appreciate the exceptional customer service, noting the clear advice, proactive communication, and seamless process from start to finish. Reviewers are particularly satisfied with the product offerings, including mortgage, life insurance, and critical illness coverage, often mentioning that the company finds the best rates and tailored solutions. The value for money is also frequently commended, with people feeling that the service provided is well worth the cost.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

People report positive experiences with service. Customers consistently praise the professional,... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the... See more

Product

Consumers find the product offerings to be positive. Many reviewers highlight that the team takes the time to... See more

Value for money

Reviewers express high satisfaction with the value for money. Customers consistently report securing the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied

Rated 5 out of 5 stars

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago. Every time To... See more

Company replied

Rated 5 out of 5 stars

The mortgage advice service was great, 7 years since I first worked with them to do my first mortgage for the property, they continue to provide expert support. They helped me secure a good rate with... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

492 reviews

5-star
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1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great Company, Makes the Process Simple & Easy

I've had a great experience with Broadbench to find the right Life Insurance product. Mike Cooke advised me on which companies were right for me, he made the process simple and straight forward without any hard selling! All in All a fantastic experience, I will use Broadbench again! Many thanks!

July 17, 2024
Unprompted review
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Reply from Broadbench

Thank you, James, for taking the time to review us. Much appreciated!

Rated 5 out of 5 stars

Jordan and Joanne went the extra mile…

Jordan and Joanne went the extra mile for me with my application for a first-time buyer mortgage. I felt like there was always an opportunity for me to ask questions, and they pursued requests for me, such as seeking different lenders, just to reassure me that they had definitely found the best deal in the first place.

July 19, 2024
Unprompted review
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Reply from Broadbench

Many thanks Geoffrey, this means such a lot to our team :)

Rated 4 out of 5 stars

Superb resilience & knowledge

Tom and Emma really persevered in getting me the critical life cover that was needed after so many obstacles were thrown in our way. No of the delays could be attributed to Broadbench, they stayed positive and gave me their full support and specialist knowledge. Eventually the critical life support policy was agreed.. Many thanks for your assistance

July 9, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Steve. I'm so glad we got your policy sorted!

Rated 5 out of 5 stars

Quick, friendly, polite service

Mike Cooke helped me find a the right relevant life insurance and critical illness cover (business protection plan) for my business. We did it all over a couple of phone calls and emails. Quick, friendly, polite service. A pleasure to work with. I would recommend Broadbench to any contractor.

February 7, 2024
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us. I've passed your feedback to Mike :)

Rated 5 out of 5 stars

Rock stars!

The Broadbench team are absolute rock stars! They’ve taken me from wistfully wondering whether I might get a mortgage as a director of a young company and returning expat, through to buying a fantastic family home. On the mortgage front, Jordan did the research to find a way to help me and has been responsive and communicative throughout. Emily found me a great deal on insurance, and she and Tom are on the case to sort out my life insurance needs. A really great, non-stuffy company, that gets things done. Thanks guys!

June 28, 2024
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Jess. Thank you for reviewing our service and I'll pass on your feedback :)

Rated 5 out of 5 stars

Relevant Life Insurance

Great experience and quite straight forward thanks to Mike. He explained the 'ins' and 'outs' of the policy clearly and arranged all aspects through to acceptance. Also, a £100 amazon voucher to look forward too!! Thanks.

May 27, 2024
Unprompted review
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Reply from Broadbench

That's fantastic to hear! Thank you for reviewing us. Enjoy your Life Search voucher :)

Rated 5 out of 5 stars

Great life insurance and critical…

Great life insurance and critical illness cover advice.
Tom reviewed all my cover/policies and gave advice to tailored to my new mortgage, children and the age and stage that I'm at! I feel very happy that I have excellent cover for myself and family should anything happen to me.

June 6, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Tracy. This is brilliant to hear!

Rated 5 out of 5 stars

Kept informed throughout the whole process

Great service, was looking for life and critical illness cover. Having tried to arrange cover with other companies to no avail I gave Broadbench a try. My advisor Mike Cooke took me through all my requirements and then advised me on my options, costs to my company and how this would equate to a personal policy. I was kept informed throughout the process, with regular contact even if it was just to advise that they were waiting for medial information from my GP or they had chased information again. The level of cover and costs were very good, in some instances exceeding what I was looking for at great value.

June 5, 2024
Unprompted review
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Reply from Broadbench

Thank you, Shaun. We're so glad that we were able to assist you and that you are happy with our service. I'll pass on your feedback to Mike :)

Rated 5 out of 5 stars

I am a Director/Contractor in the…

I am a Director/Contractor in the Telecoms business and we have all our business and family Health/Life insurance policies through Mike @ Broadbench. Applications and transactions went very smoothly. Very knowledgable about all things business protection! I would highly recommend.

June 5, 2024
Unprompted review
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Reply from Broadbench

Hello Darren, many thanks for taking the time to review our service. I'll pass on your feedback to Mike.

Rated 5 out of 5 stars

Exellent service

Exellent service, Jordan & Joanne were steady hands when a curveball happend and I needed a mortgage asap and were accommodating when I was stressed to move apointments sooner to make sure all needed details were correct. I will be using Broadbench again.

May 16, 2024
Unprompted review
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Reply from Broadbench

This is fantastic to hear! I've passed on your comments to Jordan & Joanne :)

Rated 5 out of 5 stars

Awesome experience working with Tom

Awesome experience working with Tom - really insightful and explained the whole process really well for my relevant life cover and critical illness policies.

An all round great guy and a business I'll be in contact with again in the future

May 24, 2024
Unprompted review
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Reply from Broadbench

Thank you, Chris, this is fabulous to hear. I'll pass your feedback on to Tom :)

Rated 4 out of 5 stars

Friendly staff, secured us a good mortgage rate...

I found the people I spoke to via email and on the phone both friendly and helpful. They helped secure us a good mortgage rate and this was checked against current deals each month up to our renewal date to make sure it was still the best deal we could get. By doing this, they helped us avoid paying a rate that would've meant an increase of around £200 on our monthly payments.

One niggle, hence the 4 stars, was that one correspondence confused me due to slightly incorrect information about rate, however this was resolved very quickly when I queried it. Without this small niggle, 100% would've given 5 stars. Eitherway I'll be using Broadbench again!

May 8, 2024
Unprompted review
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Reply from Broadbench

Thank you Chris for taking the time to review us. Sorry that you had a slight niggle but glad it was resolved quickly for you. We look forward to supporting you on-going.

Rated 5 out of 5 stars

Great personal service.

Mike at Broadbench has been my broker for a good few years now. Always affable and efficient. Explains everything clearly and works through all the options. Highly recommended.

May 7, 2024
Unprompted review
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Reply from Broadbench

Many thanks Ian, I've passed your feedback to Mike :)

Rated 5 out of 5 stars

exceptional…

I had an exceptional experience with the mortgage adviser team of Thomas, Emily, and Joanne. Their timely assistance made the entire process smooth and stress-free. They went above and beyond in finding the best deal for me, ensuring I got the most favorable terms. Their support was unwavering, and their advice was always clear and easy to understand. I highly recommend their services to anyone in need of mortgage assistance.

May 1, 2024
Unprompted review
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Reply from Broadbench

Many thanks, Chris, this is fabulous feedback :)

Rated 5 out of 5 stars

HIghly Commended

Jordan Tomlinson and Conrad are ceaselessly forthcoming with their comprehensive and clear advice.

Hassle-free information and consulting.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great support and fantastic service

The team, and especially Jordan, have been an oasis of calm during this process. I have been using the expertise of the Broadbench team to get the best possible deals suited to my situation as a contractor. This has covered initial mortgage and remortgages for my main home and rental properties over the last 12 years.

On the rare occasion there has been any issues, the team have responded quickly and resolved completely to my satisfaction.

Great work, great customer service, expertise and professionalism.

May 1, 2024
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, for reviewing us. Jordan and
our team are thrilled :)

Rated 5 out of 5 stars

Great Service

As a first time IT contractor I needed some guidance on various policies and Tom at Broadbench was beyond helpful, helping me through the process offering multiple options whilst answering all questions in an easy to understand manner.

Tom takes the time to get to know you as a client and there is no hard sell just great advice!

Would highly recommend!

April 18, 2024
Unprompted review
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Reply from Broadbench

Many thanks Matt, I'll pass on your feedback to Tom :)

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