Brother Reviews 

I have been in customer support purgatory since 20 February, a month.The EcoPro app is absolutely flawed. The customer service useless. I am on email number 15 giving me same instructions which do not recognise the error. Afraid to just abandon the mission because they hold my credit card details on a subscription. Zero place to go with this other than to rant on Trust Pilot. DO NOT BUY ANY BROTHER PRODUCTS

Been trying to get an answer from their warranty / technical support for 8 days.

The printer is faulty and I have paid extra for an extended warranty.

They are just useless. They keep saying sorry and it has been escalated but no one is getting back to me.

DONT BUY A BROTHER PRINTER - THEIR SUPPORT IS DISGUSTING

Only when you have an important document does it decide it does not want to print, I'm using a business smart MFC 5730, not a domestic one. Brother have spent more time trying to decide whether printer ink is genuine than making a product that prints. Will never touch a brother product again!!

Brother EcoPro: never again.

I reactivated my subscription after a lapse and the printer instantly refused to print, despite the EcoPro cartridge still being largely full. The system demanded a “non-subscription” cartridge and the app declared enrolment failed due to “unsupported cartridges” even though the cartridge was supplied by Brother and had worked perfectly for months.

For something as simple as printing a few pages, this is absurdly over-engineered and completely unreliable. I’ve wasted time, not ink. Avoid.

Spent half the day trying to register my new expensive label printer. All I get is error code 406 after multiple attempts to register. All details were entered correctly as per the product label. No way to contact them by email, just a customer support phone number which would probably be the other half of the day wasted. Ironically Brother it is easier to return product for refund than it is to register it. So, money back please and your loss.

Received response to this review - giving me the correct link to the manual, which I was able to download. The leaflet in the box gave a link which did not have the manual for the model I bought.

Having the manual has allowed me to carry out all the functions easily especially the scanning.
The printing works very well, being quick, clear and quiet.


My previous printer had a USB port to insert a USB, despite the description saying it has a USB port, you actually have to buy a lead to connect from the printer to your laptop and then scan by email. Also no manual, when you go to online to select manual, no manual exists for this model number

This ues 5 yerar old to update there software and it doesn't

Bad compney

Absolutely useless. When the customer knows more about the technology than the helpline, it is probably best to use a different company. Just a complete waste of time and energy!

Non existent customer service run by BOTs. Impossible to speak or get through to a real person. Just on a doom loop going round in circles. DO NOT BUY FROM THIS COMPANY.

Bought an a3 brothers inject printer for under 200GBP. It's been nothing short of phenominal ! Prints are beautiful ! Crisp ! And a3 sized !! Only downside is the majenta cartridge needed changed after maybe 10 coloured prints. They were heavy on that colour tho so nothing major. Great printer

Too busy messing with your interface to actually care for your customers. Person at the other end of the phone completely out of her depth, all I could do was end the call. You want a firmware update. But your system is so rubbish it cannot do it. Gone around in circles. Uninstelled the whole lot. Reinstall you want me to install all kinds of cr@p. You've lost the plot - completely. My other printer lasted for years. This time your company attitude and non-woring software is the kick I needed to ditch brother rubbish. Your website is now so unfriendly, it is down the drain.

Appalling after sales services. UK support tel no employers agents based in Spain with a time delay worse than if it was Australia. One sounded like he had just got out of bed and the other could speak little English. I then went via their Chat - got through to an agent finally who didn't ask me any key questions and promised to escalate my issue and would send an email with instructions. Nothing arrived. It is shameful that a company can offer such a poor after care service. Based on this, I am returning the printer back for a refund.

Their printers and label-makers work fine.
But the driver set-up for their label-maker (QL-810W) is such a big pain that it almost feels like a joke.

PS. I am a user of ther label maker since almost 10 years and their printer since last year.

There is no ability to claim the cashback online and after multiple emails, I am giving up and returning the printer to Currys. Do not purchase a product from Brother based on cashback, if you're still within the returns window - do so, dont let Brother string you along!

I would give zero stars if possible. I bought an EcoPro printer second hand I wanted to now register it to my own Brother account. It should be simple for the seller to disconnect the printer from his account? Not at all. It has to go through IT. That took DAYS. Even when it was done, I wasn’t informed. I just tried again to register and it worked. Now, I need to sign up for EcoPro. Signed up. Supplies shipped (yeah, right!). Subscription mysteriously cancelled. Nobody knows why. Re-enrolled. Supplies shipped since last week and still no tracking. Contacting brother by phone, chat and email yields the same result. Your problem has been escalated. You will hear from us within 24/48 hours. We have passed your issue on. You should hear back within 24/48 hours. How long am I supposed to go without printing???? I have already sold my other printer to make way for this trash and I have been almost two weeks unable to print. Absolutely ridiculous. I would rather take this printer to the tip rather than sell it to subject another human to the this nonsense roundabout of escalations and enquiries. A total total waste of my time I am surprised these people are still in business. Very horrible experience, one of the worst. I see no resolution, nobody can tell me why the supplies haven’t been shipped. Sometimes they can’t even find my account!!!!!!!!

Sucks! Don’t do this it’s a scamm

Brother Unable to Fault Find a Basic Fault on a PTE560BTVPQL1

I bought this machine a month ago on 02JAN26 which had to be sent back to Brother on or about 20JAN26. Due to a charging fault, plugged into a power source you can see the three bars flashing until it is fully charged then the flashing stops and three bars are stationary indicating it is fully charged. The machine is defective as it is NOT showing the correct state of charge there is in the machine. Brother were contacted and eventually I received a replacement battery. This was correct as the battery perhaps could not hold a charge and the machine was indicating a lower charge.
Brother did the right thing initially by sending me a replacement battery so charging was completed and once again showing three bars. What’s wrong with that you say. Well, now unplug the power lead to the machine then the three bars are NOT showing at all now but only one bar is there. It should be “THREE BARS” so you get an indication of how much charge is left in the machine when you use it in the field. You will NOT get any indication with one bar at all. Brother there is a fault on the main board which no one at Brother’s 2nd line could even identify at all.
I told at least two technicians of the problem but no one took any notice at all. I requested on at least two occasions for someone to ring me but no they could not be bothered. They have sent back a defective machine to me which a lazy driver from DPD dumped in a shop that I could not get to instead of returning it to the depot where I would have told them to deliver on another day which I normally do.
I recommend this machine as once Brother get me a replacement machine, then I might be able to do the work I intended to do at the beginning of January. I have wasted a month of NO WORK thanks to Brother. Then they ask me to Review a DEFECTIVE MACHINE very unhappy.

Replace my machine, DPD will eventually return the defective one to Brother and then you can apologise for the abysmal service.
02JAN26 11.03 Just had a delivery from DPD with the Brother return. The first thing i did was to power it on. Instead of only ONE bar there is NOW THREE BARS as there should have been in the first place! Brother have actually fixed the fault and not said anything or all the bouncing around with the carrier in the first place dislodged the problen. We will never know because Brother could not be bothered to communicate at all. After seeing a sea of RED I am so suprised that Brother causes so many problems for others.

The biggest SCAM with this subscription!!! I paid almost £400 for a subscription, and when I had 75% cartridges left, I stopped it, and they blocked my cartridges. Never get a subscription!!! You will overpay 100%

I bought my Brother printer in November 2024 right before our busiest time at Christmas. I choose Brother because their printers had always been reliable in my experience. As it was an Ecopro printer I decided to give their 4 month free trial a go as it says 'cancel any time'. A year later and work started to get busy again so I increased our print allowance. But we were busier than expected so I tried to increase the print allowance and upgrade again as we were being charged overages but because I had already upgraded once that month they said I couldn't do it again and had to pay 69p per 10 pages. After the customer service team who, by the way, took a day or more to respond to my messages said there was nothing I could do, I decided to cancel the subscription. Luckily I did this in January when we are less busy. No where does it warn you that cancelling immediately renders your cartridge, which was half full, completely useless. I replaced it with the original cartridge hoping it would still work as it was basically new when I put the subscription cartridge in, but no the message says 'Replace Cartridge'. So, even though Brother says my original cartridge should still work I'm nervous to buy a replacement incase that doesn't either and more money wasted. Now I have a printer which is useless until I buy another cartridge or buy a new printer. Thanks Brother. Had I known this would happen I would never have signed up to your EcoPro subscription in the first place which is anything but Eco-minded.

Like many other people, I will never buy a Brother printer again. However, I'm sure that they are not the slightest bit interested in any of these complaints and they will never change anything. I want to print a black and white document and have a full black cartridge but it won't allow me to print because it says it cannot detect the volume of yellow ink! Bad enough, but the yellow cartridge has plenty of ink in it. They just want you to keep spending money on colour cartridges even though you only want to use black and white.