Package was delivered on time. One substitution had to be made and my recipient was very happy with it. Receiving a personal response when I had a question was much appreciated. I will definitely ord... See more
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I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a frie... See more
Company replied
I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more
Company replied
I love the product choices - sustainable, thoughtful, and unique. However, there were issues with the website as it kept getting stuck or refused to load. The user flow only allows you to add items to... See more
Company details
Written by the company
Gift & Care Package Company
Contact info
April Cottage, Maidenhead Road, SL69DF, Cookham, United Kingdom
- 07703045491
- support@brownpaperpackages.co.uk
- www.brownpaperpackages.co.uk
4.7
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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On time and beautifully packaged!
April 7, 2021
Reply from Brown Paper Packages
Thankyou Gwen. Happy you were glad with your package & service...
Vegan Wellness food hamper…
Ordered a Vegan Wellness food hamper for my daughter for Easter. I was kept well informed about despatch and delivery times. My Daughter loved it especially the salted caramel and was very impressed with the other products. Definitely will use the company again.
April 4, 2021
Reply from Brown Paper Packages
We're glad your daughter liked her hamper Zoe! Indeed the 'Dark & Salted caramel' is our favourite too ... so much so we're about to add the 'Mylk chocolate & salted caramel' to the range also. Look out for it in our build a box selection... hope to see you soon!
Very nice concept and gift, late delivery
Very nice concept and gift , but the gift was promised for next day delivery - which was not the case. Given it was a time sensitive present, disappointing that this wasn’t clearly flagged or managed.
April 3, 2021
Reply from Brown Paper Packages
Thanks for the feedback Vicki. I've checked your order & you are correct there was a days delay on our shipment promise (order before midday and deliver next day). I have refunded your shipping as means of compensation for this & we will conduct an internal review as to why this didn't go out on time. Apologies for the miss in service on this occasion!
Reply from Brown Paper Packages
Thanks for the feedback Heather & glad your friend liked their package. Hope to see you soon!
Reply from Brown Paper Packages
Thanks for the review Tanja.. we're always glad to please!
Reply from Brown Paper Packages
Thanks Al B. What we aim for, summarized in a nutshell!
Wonderful gift
Wonderful and varied selection of gifts to make a gift box - delivered ahead of time abroad. Fantastic present
March 3, 2021
Reply from Brown Paper Packages
It was a pleasure Sarah. International deliveries are certainly a challenge at present but we've worked hard to maintain our service levels so glad we didn't disappoint!
Will use time and time again - wonderful!
Can't recommend Brown Paper Packages more, I already can't wait for another birthday to send one of these again! A wonderful and diverse selection of thoughtful gifts at such a reasonable price. I was worried my delivery wouldn't arrive on a friend's birthday and their customer service was so efficient and friendly, I spoke to an actual human being on the phone and it was so quick to get through, and reassured me that it would - which it did! My friend absolutely loved it. Thank you! xxx
February 20, 2021
Unprompted review
Reply from Brown Paper Packages
What a wonderful review Emily thankyou for it... we exist to help people share kindness, so its lovely that we've managed to please you as well as your recipient. We're ready and awaiting for you again, with our gift boxes for any occassion!
Wonderful that there are low sugar edible gifts
I was delighted to have found Brown Paper Packages online. All the other gift options for delivery seemed to have edible goodies that are loaded with sugar. I wanted to send a healthy treat to a friend who was recovering from surgery and cancer. I've never seen the parcel. She loved it when she received it. However I learnt from her later that the dark chocolate was too bitter to her taste. I realise that not everyone loves dark chocolate - worth checkin next time!
February 15, 2021
Reply from Brown Paper Packages
Thanks for the feedback Wilma! We do focus on 'healthy' snacks, so the chocolate you sent was vegan dark chocolate... In our assorment Raw Halos Mylk & Pink, & Mylk & Vanilla are slightly smoother, though still dark. We are however taste testing 'Milk' chocolate options, or the vegan version for the range (which is not a bad job!) and hopefully we can add to our assortment soon.
Good customer service follow up
February 14, 2021
Reply from Brown Paper Packages
Thankyou Richard. We are endevouring to improve the site so that the customer experience is as easy and as seemless as possible. Your feedback is crucial to this, so thanks for getting in touch & becoming a customer with us!
A* service
Easy safe transaction. Prompt delivery. A* service, will definitely use again.
February 13, 2021
Reply from Brown Paper Packages
Thanks Hen... lovely to hear that we'll see you again.
The recipient seemed to love it
The recipient seemed to love it, but of course I didn't get to see it. The jigsaw went down particularly well with my self-isolating daughter. I didn't receive an email confirmation of my order which was a bit disconcerting. There was no problem, the parcel was delivered on time (next day), and I got great personal service when I called to check.
February 5, 2021
Reply from Brown Paper Packages
Thanks for the feedback Jane. Yes unfortunately our notifications had a few bugs for the first week of our website launch on the 20th of January, but I'm happy to say we've fixed the issue. Glad the package went down well!
Superb customer service
Superb customer service. I can’t recommend Brown Paper Packages and their team enough. I highly recommend and the gift arrived very quickly. Thank you
February 2, 2021
Unprompted review
Reply from Brown Paper Packages
Thanks Charolotte. Happy we could help out again..!
Good care package
Lovely care package with relatively healthy goodies. A bit too pricey though.
February 1, 2021
Reply from Brown Paper Packages
Thanks for the feedback Minni.. . we're super conscious of where we price our curated packages because we want them to be good value for the contents & message you send. Our build a box service does cater for all budgets though, with a minimum two items priced at £1.09 and upwards, so please do come back & trial this out next time.
Brilliant service
Brilliant service, so prompt! Recipient loved it and really cheered her up which was the whole point of sending it! Thank you brown paper packages!
February 1, 2021
Reply from Brown Paper Packages
Thanks Claire... cheering people up - that's our raison d'etre!
The package was ordered at the start of…
The package was ordered at the start of the week and delivered by Saturday. Very happy overall. Particularly loved the personal touch of the hand written message. Thank you. I will definitely recommend
January 30, 2021
Reply from Brown Paper Packages
Thanks Conor. Yes our Northern Ireland service is with Royal Mail & a little slower than our UK mainland delivery... we are working with our courier partner to try and offer an improved service. I'm glad you liked the personal touch... it does takes longer, but we think its worth it!
I organised this from New Zealand for…
I organised this from New Zealand for my daughter as a care package. The communication was great and she was delighted with the package.
January 29, 2021
Reply from Brown Paper Packages
Thanks Carol, happy we could be of service despite the distance between us! Glad your daughter enjoyed her gift
Really nice products
Really nice products, nicely wrapped and presented! Wonderful customer service.
January 29, 2021
Reply from Brown Paper Packages
Thankyou Lauren. We're glad they were well received!
Fast friendly service
Delivered quickly directly to my friend who loved the wellbeing hamper. The only thing we both said was that it should be 'tied up with string'
January 29, 2021
Reply from Brown Paper Packages
Thanks Amanda for the feedback! Happy you clocked the referance to the film 'The sound of music'. It is indeed one of our favourite movies & the inspiration behind our brand name - in early customer surveys, not everyone did get the referance however so it became a 'nod towards', rather than us delivering on the full lyric.. we're glad you enjoyed the contents nevertheless!
Speedy delivery of lovely things
Really impressed. Ordered as a care package for my boyfriend. Arrived quickly abd in great condition. Was also impressed with the selection on the site. He was very happy.
January 28, 2021
Reply from Brown Paper Packages
Thankyou Rosie, our buying team have made a lot of effort making sure theres something on offer for men as well as women & kids, so always good to hear its gone down well!
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