Byron Reviews 

136
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

We went to Byron’s because they used to do burgers medium rare- not any more! What kind of health and safety nonsense is this? Just cancelled our next booking!

Rated 1 out of 5 stars

We (4 adults) waited to be shown to our table for around 10 mins… completely ignored by staff… so we just left and went somewhere else. Obviously restaurant was understaffed today but at least come... See more

Rated 5 out of 5 stars

Third consecutive night ordering Vegan Chilli Burger with mac'n'cheese / fries from Liverpool One branch delivered to Raddison Red. Can't get enough. Really tasty vegan burger, with fresh chillies.... See more

Rated 3 out of 5 stars

Visited the Birmingham restaurant on Saturday 29th with my husband & children. Considering it was a Saturday lunch time we got a table easily. The staff we interacted with were lovely. Unfortunately... See more

Company details

  1. Restaurant
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Take Away Service

Information provided by various external sources

Proper hamburgers made from carefully-sourced British beef, freshly prepared and cooked to order, to eat in or to take away.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

136 reviews

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2.3

All reviews

(136)

11 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Food safety attitude is appalling

One of those companies that literally killed one of its customers through cavalier attitude to allergies and labelling only to issue the usual ‘we deeply regret’ corporate nonsense without compensating the family - would never set foot in their restaurants again

May 6, 2021
Unprompted review
Rated 5 out of 5 stars

First time ordering from Byron on…

First time ordering from Byron on deliveroo. Really really good food arrived as hot as you could hope given there location website says to preheat your oven for the chips works perfectly and the burger was hot juicy and tasty and the free brownies and hand written bits on the boxes were a lovely touch

April 2, 2021
Unprompted review
Rated 1 out of 5 stars

This company has just changed its legal…

This company has just changed its legal ownership so that it can walk away from what it owes its suppliers. This is immoral, cowardly and risks putting suppliers out of business. If you are supplying them .... stop ..... if you are a customer ..... eat somewhere else..... if you work there ..... find another job .... the people running this company don’t deserve to be in business.

October 13, 2020
Unprompted review
Rated 5 out of 5 stars

Byron MK - fab staff, fab service

Byron MK at the City Centre was brilliant. They constantly ensured we were okay (and obviously served brilliant food). We had two lovely servers (not sure on names) a male and a female (I think had red hair). I was feeding my baby when my food came and the lovely lady asked if my food wanted to be put under the heater (never been offered before by other restaurants and cafes)!

They were super! Super service. Super staff - a real credit to MK Byron.

March 13, 2020
Unprompted review
Rated 3 out of 5 stars

Byron Bury ST Edmunds

Byron Bury ST Edmunds. Went for lunch today, our first visit.
Chicken burger had lots of watery sauce on it which tasted strongly of vinegar and made the roll wet as it dripped everywhere. Plate was left with a pool of oily water on it.
Cheesy chips (we thought it would be grated cheese) were chips covered in a sloppy processed squeezy bottle style cheese. Again it oddly tasted of vinegar. The meal was sloppy.
Le Bleu burger was better but not much cheese so not much flavour. Average thin chips.
A small salad garnish would have balanced it a bit and added some freshness.
I thought it was expensive for what we received.
£15 for each burger and chips and £3.25 for a can of fizzy Orange.
Overall the food was not great and the wet chicken meal, taste wise and visually, made us feel a bit queezy. It was expensive and doubt we will return.
Service was excellent though. Friendly helpful staff.

January 22, 2020
Unprompted review
Rated 2 out of 5 stars

Very disappointing visit

Very disappointing visit, this chain has gone downhill. Went into the restaurant and manageress just say "hi - sorry, we run out of beef burgers" What???

January 14, 2020
Unprompted review
Rated 3 out of 5 stars

Usually very VERY good burgers and…

Usually very VERY good burgers and sides. Service is a bit of a problem recently. We were told to stand in a queue at Canary Wharf. This Byron is my very frequent local. There were actually 10 empty tables but a queue of people waiting outside to be seated. Firstly, I don't queue for a hamburger place but being asked to stand waiting when there are 10 empty tables is beyond rude ..... in my book that is. Staff said they were very short staffed but that does not explain being told to stand outside. 1st strike. 3 and your out!

December 26, 2019
Unprompted review
Rated 5 out of 5 stars

I visited this restaurant in Chiswick a…

I visited this restaurant in Chiswick a couple of days ago
I was greeted by a very nice gentleman called Antonio
He showed us to our table he was very polite and very professional in his job
Iv been to many restaurants and the service is by far the best I have had
This company should be very pleased to have someone like Antonio on there team

November 28, 2019
Unprompted review
Rated 1 out of 5 stars

Calories?

No calorie information on their menu. One star I’m afraid. Happy to five-star this review once the transparency of the menu is increased.

September 29, 2019
Unprompted review
Rated 4 out of 5 stars

Byron (Richmond)

Byron (Richmond)
Good quality burgers, always friendly, and a light and airy restaurant. Great for kids too!

August 19, 2019
Unprompted review
Rated 5 out of 5 stars

I know sloppy burgers are so 2015 but I…

I know sloppy burgers are so 2015 but I really enjoyed them back then and never reviewed them, so I have given them a 5 star review for all those burgers I enjoyed previously. To be honest, nowadays I prefer a good old fashioned crispy lettuce and tomato salad in my burger rather than a gooey oily melted cheese and onion combo ... but that's just my change of taste!

June 25, 2019
Unprompted review
Rated 3 out of 5 stars

The burgers were ok but not up to…

The burgers were ok but not up to standard with those at competitors ie gbk. I was waiting a long time for my drink so drunk it fast and had to wait even longer to be asked if I wanted another by that time it would have been quicker to go to the shop up the road for a drink rather than wait to be offered another

April 28, 2019
Unprompted review
Rated 4 out of 5 stars

Depends on branch

Depends on branch. Depends on level of business. Sometimes they don’t have Byron lager in the large cans and force you to buy the smaller ones that cost a load more but their signature burger is excellent

April 20, 2019
Unprompted review

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