Callaway Pre-Owned Reviews 94

After multiple trade-in transactions that went as expected, I traded up from my Apex driver in pristine condition to get an Epic Flash driver. Paid for driver, recd confirm of receipt of mine, but no activity for 3-4 weeks. After inquiry, was told head was cracked, no value, and did I want them to dispose of it. Asked for picture, never recd, then as of next inquiry, no record available on trade. Since 5 inquiries over 6 weeks with no response other than “we recd your inquiry and are on it”.

The website is actually awful, it never loads/takes above 5 minutes to load a page when clicking on a set of irons. Really need to sort out the website

Brilliant service - bought a Rogue driver and fairway. Described as ‘like new’ - as far as I can see they are new. No evidence of being played at all.
Delighted with the purchase and got 10% off for signing up to the newsletter. Impressive delivery too - ordered Sunday pm, arrived Tuesday am. Wouldn’t hesitate to buy from them again.

I purchased a Rogue Sub Zero for a great price, description was very good and on opening I was very impressed with the quality of face. A slight scuff mark on the toe and one tiny mark unless you look extremely close by the neck basically minimal. Shaft and the grip is in great condition, the head cover looks brand new and it also comes with a wrench and instructions on how to adjust your settings preference. Delivery was quick and I recommend using Callaway pre owned I will be a returning customer.

9/9/20 Update. I spoke with Callaway Preowned by phone this morning regarding my refund amount, which seemed short by $85. He said the additional amount charged was sales tax for "buying back" my clubs. I question that since I returned the clubs within the 15-day satisfaction guarantee period, and were not a buy-back. To my surprise, the agent granted me a full refund, less shipping. I'm pleased once again with CPO! (Previous comment: I recently placed several orders with CPO. I have had mainly a good experience. I returned one of my early purchases within the 15-day full refund period and received a full refund. I decided yesterday to return another order, also within its 15-day period. The CPO customer service person I spoke with when requesting an RMA asked if I had played the clubs. I told him I had. He then told me there would be a 10% restocking fee. Confused, I asked why. He said it was due to the fact that the clubs were "outlet quality" and now would need to be inspected for damage. I didn't know what he meant since there is no "outlet quality" category on their web site. What I purchased was listed as "like new". "Like new" isn't the same thing as "new". According to the CPO web site's "15-Day Money Back Guarantee", "The item must be returned in new and unused condition." I'm not sure how it would be possible to qualify for a "money back guarantee" when buying non-new golf clubs. CPO's seemingly nonsensical "15-Day Money Back Guarantee" policy just cost me about $120.)

Got a 60 degree Mack Daddy 4 wedge of the 'Good' quality which is third option from the best, the club looks like it's never hit a ball & with a brand new grip. Extremely impressed.

Ordered a set of Apex 19 but they sent me Apex 16. Then asked me to send the clubs back and I was told to get the shipping and tax charged on the initial purchase from the shipping company myself. What a joke! Terrible company. A customer has to pay for a mistake incurred by their employee.

Update 16/7/20
The company promised a refund of $685 which is the total amount I paid for the club inclusive of tax and shipping. This happened after I sent them several emails to query about the tax and shipping refund. Then when they received the club they only refunded me $600. Written several emails to query but no reply. Utterly untrustworthy company. Don't bother dealing with them.

I bought myself a Mack Daddy wedge from Callaway Pre-owned UK following a recommendation from a friend of mine who had recently purchased a Big Bertha driver from the same site.

I decided to a get a 'good' condition club for £60 - instead of 'like new' or 'very good'. Postage was quick and when I opened the box I was expecting it to have a number of scratches or signs of use but instead it looked brand new! I've played with it a number of times now and love it.

Another friend of mine has just purchased two wedges and had the same experience as me.

No doubt I'll come up with an excuse to buy another club sometime soon and I'll definitely get it from here.

The club was in great condition when purchased, but the face caved in from a strike slightly off the toe 4 weeks after their warranty expired. They refused to provide any assistance. This is the second 3-wood produced by them with the same failure. I recently purchased a replacement that I will return for a different brand since their clubs fail and they won’t stand behind their product.

I am disappointed about the shipping services and return policy experienced in my order. When I made the order I selected the 2 days delivery services and wrote my PR address. I was charged $39 for shipping. However, the clubs arrived 8 days later. I wrote customer services and the answer was that delay was bevausevit was a ground shipping. Ground shipping to Puerto Rico???? $39 for ground services. Anyway this was not the only problem, the clibs I received were not in good conditions as advertised, many marks and bad grips. When I tried to returned I got the RMA number but after bought the UPS label my irder was cancelled because it doesnt applied to Puerto Rico. (PR is a usa territory and not a international country). So i should have to expend $62 more to return the clubs.

In summary i paid $39 for “ground shipping” and have to
Keep the unwanted clubs because UPS label solicitation was rejected.

In the below disclosure in callaway page do you see any warning that ups label doesnt apply to Puerto Rico orders???

Need a Return Shipping Label?

Add this UPS Return Shipping Label to your order for only $4.99 and we'll email you a return label. Returning products or sending us your Trade-In clubs has never been easier.

Love the customization they offer. They do all changes You may need. My clubs were delivered customized only three days after purchasing them. And they were sent from the US to Germany! I will be back to their site.