Your prices are competitive. Ordering was easy. Delivery was on time. Nice delivery men. Only thing, why couldn’t they take the garbage , box, away! Overall a good experience!
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Excellent service. Which other store offers free delivery, free installation, free removal of old machines, and free replacement hoses?! The displays in CAS were easy to get round and we weren’t pres... See more
Company replied
It was a very great experience. Client service was just “wow!” and having Arwyn at the phone was very useful! Thank you for the great service! Canadian great standard!
Company replied
Sara was amazing. I purchased a new washer and gas dryer set from CAS. Nobody hounded me or followed me around the store. I knew what I wanted and Sara helped me get it. She was patient and answer... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Calgary South
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
9250 Macleod Trail SE, Unit 4, T2J0P5, Calgary, AB, Canada
- 4034569681
4.7
Excellent
2K reviews
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DO NOT EVER BUY WHIRLPOOL and DO NOT…
DO NOT EVER BUY WHIRLPOOL and DO NOT BUY anything from CANADIAN APPLIANCE SOURCE!
2 weeks after we bought this washer we had a major flood on our hands that caused water damage to our home. The water was gushing out of the washer so fast and in such high quantities, from the sides, from the bottom, everywhere! There was nothing we could do to stop it! When Whirlpool sent out a technician, they wanted to run the washer to diagnose the problem. This was not an option as it would cause another major flood and more water damage to our home, potentially costing thousands of dollars to repair. Whirlpool would not acknowledge this concern and refused to honour their warranty. I pleaded with Whirlpool customer service, Canadian Appliance Source customer service to help us, but neither would take any action. They have their sale, that's all they care about. On top of that, they are charging us for having their repair man come to our home and do absolutely nothing.
We also learned the likely cause of the problem is a burst internal hose caused by the neglect of our installer. After some research, I discovered that after an install of a washer on a cold day, the washer needs to warm up to room temperature before running. Not doing this can cause the internal hoses to crack. On the day of install, the first thing our installer did was run the washer; this action cracked an internal hose. After a few uses, the internal hose burst, causing the major flood.
Canadian Appliance source is no better, they did nothing at all to help their customer. We also bought a Whirlpool dryer; we are removing it from out home and replacing both the Washer and Dryer with LG brand (not buying from Canadian Appliance Source).
BE WARNED EVERYONE! STAY AWAY FROM WHIRPOOL and CANADAIAN APPLIANCE SOURCE!
March 23, 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary South
Dear Cliff Nicholson,
Thank you for contacting us to share your concerns.
We sincerely apologize for the issues you are experiencing with your Whirlpool washer.
Please understand that Canadian Appliance Source does not manufacture the appliances we sell.
Consequently, all functional issues fall under the manufacturer's responsibility as they hold the warranty.
In order to resolve this matter, a technician must examine the machine to determine the source of the leak.
Both our team and Whirlpool have explained that without this assessment, we are unable to provide further assistance.
We strongly encourage you to allow the technician to complete their inspection so that we can move forward with a solution.
Sincerely,
CAS
The sales staff was well informed and…
The sales staff was well informed and made our purchase easier. Delivery arrived in time and made all hookups. A little hardwood damage was the only negative.
March 16, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Garry,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear our sales staff made your purchase easier and that delivery was timely and handled all the hookups for you.
We apologize for the minor hardwood damage and appreciate your understanding. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Tijana,
We're glad you enjoyed your experience with us! Thank you for your kind words and for taking the time to leave us a review.
CAS
Dishwasher
Pleasant sales rep. Smooth delivery, install and removal. Everything on time. Removal and haul away was not actually free as implied on website, but was part of the install expense paid to installer. All personnel were very professional. I would buy from CAS again.
March 11, 2026
Customer Service is not a priority
We came in to the store as returning customers. Fortunately there were no major hiccups during our previous experience, and a piece of that may be that I picked up the items from your warehouse.
This time around was not a good experience for me and my family. Unfortunately, I will not return to CAS and will gladly pay a premuim at other retailers to experience much better customer service
The 3rd party delivery service you contract are non responsive, and lack ability to update customers. I understand the gap between CAS and 1st class appliance delivery, but CAS needs to be accountable for their actions. Your call centre for after hours/pre-delivrry support lack basic tact when dealing with customers. The system being utilized for updates is rudimentary and lacks the ability to instill confidence in customers that their delivery will be successfully.
When we had selected our product you advised of an alternate product, upgraded to be exact, which we procure. We did not receive what we were shown at your desk. The bottom rack cutlery holder showed up different. After reading your policies online, coupled with the frustration from this whole experience, I decided to not waste my energy on working to make this right. My best bet is to look for an after market bottom rack with the correct cutlery holder.
March 7, 2026
Reply from Canadian Appliance Source - Calgary South
Dear Sean Campbell,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your recent experience and the concerns with delivery and communication.
We understand how frustrating this must have been, especially as a returning customer. Please note that missing items are not handled by the delivery team, and would need to be addressed through the store or our after-sales department. We sincerely apologize for any confusion and the inconvenience caused throughout this process.
We kindly ask that you reach out to aftersales@caslp.ca with your order details so our team can review and assist you further. We appreciate your feedback and regret that this experience did not meet your expectations.
Sincerely,
CAS
Your guy with the green pants was…
Your guy with the green pants was awesome. Both were great and pleasant.
March 16, 2026
Reply from Canadian Appliance Source - Calgary South
Hi,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that our team, including “the guy with the green pants,” made such a positive impression and provided pleasant, helpful service.
We’d love the opportunity to serve you again in the future, and if any friends or family need appliances, we’d sincerely appreciate you recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Great experience
We went in knowing what we wanted, and our sales associate made the purchasing and delivery coordination very easy. No pushy sales tactics or anything. Great experience. Thank you CAS
March 16, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Thomas,
Thank you so much for your kind feedback and for choosing CAS—we truly appreciate your business! We’re glad to hear your sales associate made the purchasing and delivery process easy and stress-free, with no pushy sales tactics.
It’s wonderful to know your experience was positive from start to finish. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Nassir,
Thank you for your review! We’re so glad to hear that Ima provided such helpful support during your experience.
We truly appreciate your business with CAS and are happy we could assist you. We look forward to serving you again in the future—please feel free to share your experience with family and friends, we’d be delighted to help them as well!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Tim,
Thank you for your great feedback! We’re so glad to hear you enjoyed our competitive pricing, friendly service, and smooth warehouse pickup experience.
We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them too!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Van,
We appreciate your kind words and are so glad that we provided respectful service. Thank you for your feedback!
CAS
I called the day I purchased my washer…
I called the day I purchased my washer and drier. Was put in the call back cue and no one ever called me back
March 7, 2026
Was great experience and I wish I tried…
Was great experience and I wish I tried this company sooner. Fast and efficient
March 6, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Jessica,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience and that our service was fast and efficient. It means a lot to us that you chose CAS, and we’re so glad we could deliver for you.
We truly appreciate your business and look forward to helping you again in the future. Please feel free to share your experience with family and friends—we’d be happy to assist them as well!
CAS
Great service
Great service, quick ordering with current promos applied, trackable/live delivery service; quick and respectful delivery staff! Better than Trail Appliances! We will use them again.
March 5, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Brittany,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience—from quick ordering and applying current promotions to tracking your delivery in real time. It’s also great to know our delivery team made a positive impression with their professionalism and respect.
We truly appreciate your business with CAS and your kind words. We’re glad to have earned your trust and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to assist them as well!
CAS
Reply from Canadian Appliance Source - Calgary South
Hi Jason,
We're happy to hear that we provided quick, honest help. Thank you for your positive feedback; we appreciate it.
CAS
Excellent customer service from agent
Excellent customer service from agent, Arwyn Bheekhoo! Prompt reply to my phone call. Very polite response and quick resolution to my issue. Thank you!
March 16, 2026
Unprompted review
Reply from Canadian Appliance Source - Calgary South
Hi Wanda,
Thank you for sharing your kind feedback! We’re delighted to hear that Arwyn Bheekhoo provided prompt, polite, and helpful service and was able to resolve your issue quickly. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Amazing service and always on time.
March 4, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Marygold,
We appreciate your feedback and are so happy to know that you received amazing and punctual service. Thank you for your business!
CAS
Nitin Vatwani (CAS) was very helpful in…
Nitin Vatwani (CAS) was very helpful in assisting us with the selection of our new Frigidaire electric range oven. He is very knowledgeable and provided relevant information on the technical aspects of the product that convinced us of our decision. Thank you.
March 3, 2026
Reply from Canadian Appliance Source - Calgary South
Hi John,
Thank you for sharing your experience! We’re so glad to hear that Nitin Vatwani was able to assist you with the selection of your new Frigidaire electric range and provide helpful, knowledgeable guidance along the way. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
Sales person was knowledgeable and…
Sales person was knowledgeable and delivery was extremely smooth and quick.
Overall, Awesome!!
March 10, 2026
Reply from Canadian Appliance Source - Calgary South
Hi Randy,
Thank you for sharing your feedback! We’re delighted to hear that our sales team provided knowledgeable assistance and that your delivery experience was smooth and quick. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be delighted to welcome them as well!
CAS
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