I called the store directly. Ayden was very helpful/informative and asked the right questions on my needs. I will be honest and say I was price shopping and looking for in stock item. He emailed me... See more
Company replied
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See what reviewers are saying
We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they w... See more
I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in fin... See more
Company replied
We purchased with a sale - cost was reasonable and product great. Sales reps were helpful and knowledgeable. Delivery was on time and effective.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kingston
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2511 Princess St, A2, K7M3X9, Kingston, ON, Canada
- 3432925683
4.7
Excellent
102 reviews
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Reply from Canadian Appliance Source - Kingston
Hi Carolyn,
We're so glad to hear that our delivery team was courteous, quick, and quiet! We appreciate your positive feedback and look forward to serving you again.
CAS
Overall good experience
Salesperson was professional, friendly and straightforward. They provided the information about the appliances we needed, put together a fair price and arranged delivery. Purchasing our washer and dryer was a pleasant experience.
Delivery people were also professional and friendly. They arrived on time and provided updates about their arrival. They installed the new appliances and removed the old ones efficiently.
July 9, 2026
Reply from Canadian Appliance Source - Kingston
Hi Ray,
Thank you for your fantastic review and for choosing CAS! We're delighted to hear our sales and delivery teams provided a professional and seamless experience from start to finish. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends. Enjoy your new washer and dryer!
CAS
Helpful from sales to delivery
Helpful from sales to delivery
Would recommend this company
July 9, 2026
Reply from Canadian Appliance Source - Kingston
Hello Kelly
It was a pleasure serving you, and we are happy to hear everything went smoothly. We hope to see you in our store again soon!
Best treats,
CAS
Reply from Canadian Appliance Source - Kingston
Hello Mike
Thank you for choosing us for your purchase. We look forward to working with you again down the road!
Cheers,
CAS
Price and delivery of product.
July 9, 2026
Well done Kingston CAS
From the sales team to the delivery team the interaction was seem less. No pressure… on time … very professional.
July 8, 2026
Reply from Canadian Appliance Source - Kingston
Hello Brian
Thank you for choosing us. We look forward to seeing you at our showroom again in the future!
Cheers,
CAS
Sean McLean (Service rep) and CAS did…
Sean McLean (Service rep) and CAS did an excellent job in helping us to replace our 12 year old frig as quickly and conveniently as possible. Sean was able to find the new frig that would fit in the kitchen space design that we have. The price was lower than other competitors and service was impeccable. Thank you CAS and Sean for all of your help!
June 28, 2026
Reply from Canadian Appliance Source - Kingston
Hello Gay
We are delighted that Sean McLean was able to pinpoint the perfect configuration for your kitchen's unique space constraints so swiftly and competitively.
We look forward to working with you again on your next upgrade project!
Best wishes,
CAS
Reply from Canadian Appliance Source - Kingston
Hello John
We are glad we could provide the absolute best value for the specific unit you were looking for.
We look forward to seeing you at the store for your next purchase!
Best regards,
CAS
After having a dead fridge
After having a dead fridge, that Whirlpool forgot about (four year extended warrantee, so what eh?), For now three weeks, CAS DELIVERED A NEW FRIDGE IN TWO DAYS! A lovely new fridge, delivered with care, now replaces the four coolers!
June 30, 2026
Reply from Canadian Appliance Source - Kingston
Hello,
We are incredibly happy that we could step in and resolve this stressful situation so rapidly by getting your beautiful replacement unit delivered safely within 48 hours.
We look forward to helping you with any future appliance needs!
Warm regards,
CAS
Appliance Sale and Delivery
Travis Clarke the Sales Agent was professional & efficient. He took his time assisting us as well as making sure that as soon as the items we ordered were in stock we were alerted.
The delivery service was efficient, on time and professional. They unboxed the appliances, took care in getting them inside the house and cleaned up all garbage thereafter.
June 29, 2026
Reply from Canadian Appliance Source - Kingston
Hello Morcia & Dan
We are happy to hear that Travis kept your process so professional and efficient, and that our delivery team took such great care during the unboxing and cleanup.
We look forward to seeing you at the store again soon!
Kind regards,
CAS
Good selection of product and great price.
Good selection of product, great price and flexible and efficient delivery. Thank you!
July 2, 2026
Reply from Canadian Appliance Source - Kingston
Hello Dean,
We are glad to hear that our product availability and flexible logistics met your goals perfectly.
We look forward to welcoming you back to our Kingston location down the road!
Respectfully,
CAS
Easy & Delightful Experience!!
Aydan was wonderful to deal with and very patient. I gave him the dimensions of the area the fridge had to fit in and what features I wanted, and Aydan found me the perfect fridge with ample amount of storage space.
July 1, 2026
Reply from Canadian Appliance Source - Kingston
Hello Lisa,
We are delighted that Aydan was able to patiently research your specific kitchen dimensions to find a unit with the perfect layout and capacity.
We look forward to working with you again on your next project!
Warmly,
CAS
I'm very happy to purchase from this…
I'm very happy to purchase from this company again. Their websites are well organised so it was easy to research my purchase ahead of time. I was able to walk in, negotiate the deal and leave in a very short time. Delivery was within 48 hours by a very competent and efficient team who also took my old fridge.
June 27, 2026
Reply from Canadian Appliance Source - Kingston
Hi Mary,
Thank you for your continued trust in CAS and for choosing us again! We're glad to hear you found our website helpful for your research, that your in-store experience was quick and smooth, and that the delivery team provided efficient service, including removal of your old fridge. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends!
CAS
We had great service and delivery flawless - Kingston store are amazing!
Sloan was very professional and the delivery was flawless!
June 25, 2026
Reply from Canadian Appliance Source - Kingston
Hi Ben,
Thank you for your kind review! We’re delighted to hear Sloan provided professional service and that your delivery was flawless. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Great experience especially dealing with with Sean Mclean
Fast and efficient, from the time to meeting with Shawn to delivery. Everything went extremely well. I purchased an LG dishwasher. One minor drawback is that the bottom drawer seems to get stuck when we try to roll it in. I will be addressing this otherwise perform beautifully.
June 18, 2026
Reply from Canadian Appliance Source - Kingston
Hi Helena,
Thank you for your thoughtful review! We’re delighted to hear Shawn made the purchasing process fast and efficient and that your delivery went smoothly. We appreciate you mentioning the issue with the bottom rack and hope it’s resolved quickly so you can continue enjoying your new dishwasher. Thank you for choosing CAS—we truly appreciate your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Excellent customer service
Excellent customer service! Sloan is extremely knowledgeable and patiently takes the time to listen to what you are looking for.
June 24, 2026
Reply from Canadian Appliance Source - Kingston
Hi Drew,
Thank you for your wonderful review! We’re delighted to hear you received excellent service and that Sloan was knowledgeable, attentive, and took the time to understand your needs. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Purchase was easy
Purchase was easy. Not pushy. Informative. Delivery was on time keeping us notified. Delivery drivers were very efficient
June 14, 2026
Reply from Canadian Appliance Source - Kingston
Hello Pat
We are so happy to hear that our delivery team kept you well-informed and made everything easy. We look forward to working with you again down the road.
Cordially,
CAS
Reply from Canadian Appliance Source - Kingston
Hi Pat,
Thank you for your feedback! We're glad to hear you found the process fast, easy, and affordable, and that our service and communication met your expectations. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Vicky,
We appreciate your feedback. We are glad our service was quick and professional.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Corey,
Thank you for your feedback! We're happy to hear your experience was easy and great. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
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