I called the store directly. Ayden was very helpful/informative and asked the right questions on my needs. I will be honest and say I was price shopping and looking for in stock item. He emailed me... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they w... See more
I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in fin... See more
Company replied
We purchased with a sale - cost was reasonable and product great. Sales reps were helpful and knowledgeable. Delivery was on time and effective.
Company replied
Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kingston
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2511 Princess St, A2, K7M3X9, Kingston, ON, Canada
- 3432925683
4.7
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales person was great.
Sales person was great.
Waited all Saturday afternoon only to receive a telephone call around 6:30 to say delivery had to be rescheduled a week later.
March 12, 2026
Reply from Canadian Appliance Source - Kingston
Dear Andrea Finn,
Thank you for your feedback both positive and constructive.
We would like to apologize for the scheduling issues regarding the delivery.
The delivery team reported that they were unable to complete the delivery due to heavy snow and poor road conditions.
They have since contacted you to apologize for the inconvenience, and the delivery has been rescheduled for next Saturday, March 21st.
Sincerely,
CAS
Extremely knowledgeable and helpful…
Extremely knowledgeable and helpful staff. Fast next day delivery. Delivery personnel were polite and very personable.
March 12, 2026
Reply from Canadian Appliance Source - Kingston
Hi Ed,
Thank you for sharing your experience! We’re delighted to hear that our staff was knowledgeable and helpful, and that your next-day delivery went smoothly. It’s wonderful to know that our delivery team was polite and personable as well. We truly appreciate your business with CAS and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
Sean was our sales person in Kingston…
Sean was our sales person in Kingston Ontario. He was very helpful and knowledgeable on the appliance that we were looking. He was very personable and professional.
March 11, 2026
Reply from Canadian Appliance Source - Kingston
Hi Harry,
Thank you for choosing CAS — we truly appreciate your business. It’s great to hear that Sean provided such helpful, knowledgeable, and personable service during your visit to our Kingston location. We’re grateful for the opportunity to assist you and look forward to serving you again in the future. If your family or friends are looking for appliances, we’d be glad to help them as well. Your support means a lot to us.
CAS
Service and package deal of appliances…
Service and package deal of appliances was good. My only issue as Sean was off for 2 days and I was told to email to let him know I would take the deal, I did not know when he would respond. So I called CAS and spoke to another person to send me the link to accept the deal and put a deposit down to secure pricing. Might have bern better to have had me call versus wondering if my email got through. Other than that all went well. Thanks.
March 3, 2026
Reply from Canadian Appliance Source - Kingston
Hi Lee,
Thank you for your feedback! We’re delighted to hear that you received great customer service. We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to share your experience with family and friends—we’d be thrilled to welcome them as well!
CAS
The matching purchase and delivery.
We were kindly met at the store by Sean. He showed us the matching dryer to our washer. We did the paper work and off we went. When it arrived it was on time delivery. The delivery gentlemen were polite. They did an excellent job. I will definitely use your company again.
March 4, 2026
Reply from Canadian Appliance Source - Kingston
Hi Ron,
Thank you for choosing CAS — we truly appreciate your business. We’re so glad to hear that Sean provided a welcoming experience and helped you find the perfect matching dryer with ease. It’s wonderful that your delivery arrived on time and that our delivery team made a great impression as well. We look forward to serving you again, and we’d be grateful if you shared your experience with family and friends. Your support means a lot to us.
CAS
Would recommend
Aydan Stinson was great. He spent a lot of time with my husband and I in getting to know appliances and brands.
There was a hiccup with the installation so we went back to the store and in Aydan's absence, Shawn was very helpful.
My only feed back that is negative was the customer support we got when we called into to sort out the installation issue. I was not provided with any help at all. That is why we went back to the store.
March 8, 2026
Great salesman
Great salesman, knowledgeable and always available.
Products are top notch…. Very pleased with our purchases.
March 8, 2026
Reply from Canadian Appliance Source - Kingston
Hi Nancy,
Thank you for your wonderful review! We're glad to hear that our salesperson provided knowledgeable and attentive service, and that you’re very pleased with your purchases.
We truly appreciate your business with Canadian Appliance Source and look forward to assisting you again in the future. Please feel free to share your experience with family and friends who may be looking for appliances!
CAS
Helpful salesperson and prompt delivery
I recently purchased a fridge, stove, microwave and dishwasher for my new kitchen. Sean was really helpful in helping me choose the appliances and stay under my budget. They were delivered on time and in the time period I requested. Soon after when I needed a new washer quickly, Sean responded quickly to my email and gave me some options. I was able to purchase the new machine and have it scheduled for delivery soon. Thanks!!
March 8, 2026
Reply from Canadian Appliance Source - Kingston
Hi Jen,
Thank you for taking the time to share your experience — we truly appreciate your business. We’re delighted to hear that Sean helped you choose the right appliances while staying within your budget, and that your delivery arrived exactly when you needed it. It’s great to know he responded quickly when you needed a new washer and was able to get everything arranged without delay. CAS looks forward to serving you again, and we’d be grateful if you shared your experience with family and friends who may need appliances as well.
CAS
Well designed web site
Well designed web site. Easy to find exactly what i was looking for. Contact information provided if i needed more help. Delivery services available eg., delivery, unpacking, disposal of packaging, installation if required. All done for you- super convenient. Booking of delivery was fast and easy . Thank you for making this a pleasant experience. I highly recommend Canadian Appliance Source!
March 4, 2026
Reply from Canadian Appliance Source - Kingston
Hi Brenda,
Thank you for your wonderful feedback! We're thrilled to hear that our website made it easy to find exactly what you were looking for and that our delivery and installation services provided a convenient, hassle-free experience. It's great to know that booking delivery was fast and easy, making your overall experience so pleasant.
We truly appreciate your business and recommendation. We look forward to serving you again in the future, and please feel free to share your experience with family and friends!
CAS
Ordering experience was very easy over the phone with Luis Fong. I knew exactly the make a model of the Jennair stove I wanted and Luis was able to look at stock quickly and informed me they had one.
Ordering experience was very easy over the phone with Luis Miguel Herrera Fong. Delivery of my stove was right on the time given and the delivery guys were great. Will definitely order from CAS again. Hopefully a new fridge soon!
February 27, 2026
Reply from Canadian Appliance Source - Kingston
Hi Carol,
We sincerely appreciate your feedback! It’s fantastic to know that your ordering experience with Luis Miguel Herrera Fong was smooth and that your stove arrived on schedule with professional delivery. Thank you for choosing CAS—we can’t wait to assist you with your next appliance purchase, including that new fridge!
CAS
Reply from Canadian Appliance Source - Kingston
Hi Charlene,
Thank you for your feedback! We’re glad to hear that your experience with CAS was easy and that our communication met your expectations. We truly appreciate your business and look forward to serving you again. Please feel free to recommend us to your family and friends!
CAS
Excellent shopping experience.
I was really happy with the price I paid for my new refrigerator. The sales rep was very helpfull and helped me get the refrigerator delivered quickly. It was in stock and delivered in less than 24 hours from my purchase. The delivery was pain free with my old refrigerator and all of the packaging taken away in a very timely manner. An excellent experience.
February 26, 2026
Reply from Canadian Appliance Source - Kingston
Hi Brian,
We sincerely appreciate your feedback! It’s fantastic to know that our team made your refrigerator purchase easy, with helpful guidance, fast delivery, and smooth removal of the old unit. Thank you for choosing CAS—we look forward to assisting you again and hope you’ll share your experience with family and friends.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Adam,
Thank you for sharing your experience! We’re delighted that CAS made your purchase quick, easy, and punctual. Your support means a lot to us, and we look forward to helping you again in the future. Don’t hesitate to recommend us to family and friends.
CAS
Did not provide installation
When I ordered my washer, I was promised installation and levelling of the washer. When the washer was delivered, the delivery people said that installation was not noted on the delivery order and refused to install and level the washer and pressured me into signing the delivery form as they had other deliveries. Two days after delivery, I contacted CAS about sending someone out to level the washer. I was given the runaround by my sales rep for months on end. I finally spoke to a customer service rep who told me too much the had elapsed since the delivery and they couldn't help me out. Avoid this company as they don't deliver on their promises.
Edit: In response to what CAS is saying, the salesperson that sold me the washer told me that installation was included. The issue is that it was not noted by the salesperson or someone else at CAS. That’s not on me, that’s on CAS.
May 1, 2025
Unprompted review
Reply from Canadian Appliance Source - Kingston
Dear Stephen Roque,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience.
Please be advised that our team did not proceed with the requested service as it was not included in the original order.
Additionally, our records indicate that your LG washer was delivered on May 10, 2025.
For future assistance, our customer care lines are available seven days a week during business hours.
Our store locations also remain reachable should you be unable to contact your specific sales representative.
Your feedback has been noted and will be shared with our management team.
Sincerely,
CAS
Flexible delivery
Multiple orders, flexible delivery dates lots of choices and great value.
November 27, 2025
Unprompted review
Reply from Canadian Appliance Source - Kingston
Hi C J,
Thank you for your feedback and for your continued support! We truly appreciate you choosing Canadian Appliance Source for multiple purchases.
We’re glad to hear you enjoyed the wide selection, flexible delivery options, and great value—that’s exactly what we strive to provide for our customers.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your business—we can’t wait to serve you again!
CAS
Paz (rep) was very helpful
The rep I spoke to (Paz) was very helpful and courteous. Paz answered all my questions, scheduled the delivery of my appliances and took the extra step to add my secondary phone # to my file.
October 30, 2024
Unprompted review
Reply from Canadian Appliance Source - Kingston
Hi Debbie,
Thank you so much for your kind feedback! We truly appreciate your choosing Canadian Appliance Source.
We’re delighted to hear that Paz was helpful and courteous, and took the time to answer all your questions while ensuring everything—from delivery scheduling to updating your contact information—was handled smoothly. That extra level of care is exactly what we strive for.
We sincerely appreciate your business and look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we hope to serve you again soon!
CAS
good customer service
It is my first time dealing with Canadian Appliance store. their website for follow up is very good and when I had to call customer service, they were excellent.
October 29, 2024
Unprompted review
Reply from Canadian Appliance Source - Kingston
Hi Peter,
Thank you for sharing your experience and for choosing Canadian Appliance Source for the first time—we truly appreciate your business!
We’re glad to hear that you found our website helpful for tracking your order and that our customer service team provided excellent support when you reached out. Providing a smooth and reliable experience both online and over the phone is something we strive for.
We look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we hope to serve you again soon!
CAS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.