I called the store directly. Ayden was very helpful/informative and asked the right questions on my needs. I will be honest and say I was price shopping and looking for in stock item. He emailed me... See more
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See what reviewers are saying
We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they w... See more
I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in fin... See more
Company replied
Travis Clarke the Sales Agent was professional & efficient. He took his time assisting us as well as making sure that as soon as the items we ordered were in stock we were alerted. The delivery serv... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kingston
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2511 Princess St, A2, K7M3X9, Kingston, ON, Canada
- 3432925683
4.7
Excellent
102 reviews
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excellent sales staff,and very pleased…
excellent sales staff,and very pleased with the delivery seervice
April 25, 2026
Reply from Canadian Appliance Source - Kingston
Hi,
We appreciate your positive feedback regarding our excellent sales staff and delivery service. We are so glad you are pleased!
CAS
Sean from the Kingston branch was…
Sean from the Kingston branch was excellent to deal with. He was right on to look for a replacement washer when the manufacturer pulled that model back. Very accommodating and easy to deal with!
April 24, 2026
Reply from Canadian Appliance Source - Kingston
Hi Sharon,
Thank you for your great feedback! We’re so glad to hear that Sean from our Kingston branch was excellent to work with and able to quickly find a suitable replacement when the original washer was no longer available.
It’s wonderful to know he made the process easy and accommodating for you.
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Great customer service from purchase…
Great customer service from purchase through delivery. The delivery drivers attention to detail was appreciated.
April 18, 2026
Reply from Canadian Appliance Source - Kingston
Hi Glenn,
We're happy you received great customer service from purchase to delivery. It's great to hear you appreciated our delivery drivers' attention to detail.
CAS
Ordered washer and dryer at the store
Ordered washer and dryer at the store, set up delivery and hook up while there. Everything went smoothly. Delivery was on time, and they guys installing did a great job. Very happy with my experience.
April 9, 2026
Reply from Canadian Appliance Source - Kingston
Hi,
Thank you very much for your kind review! We’re delighted to hear that your washer and dryer purchase went smoothly from start to finish, and that the delivery and installation team did a great job.
We truly appreciate your business and are very happy that you had a positive experience with CAS. We look forward to serving you again in the future, and we’d be grateful if you shared us with your family and friends.
Thanks again for choosing CAS!
CAS
The delivery guys are fantastic so easy…
The delivery guys are fantastic so easy to deal with lotta fun smiles and laughter salesman was fabulous too didn’t try to push anything just corresponded back-and-forth a little bit and the deal was done thank you guys for a good experience and when we need more appliances I know where I can come to thank you.
April 11, 2026
Reply from Canadian Appliance Source - Kingston
Hello Sean
It is wonderful to hear that our sales and delivery teams made the process so enjoyable for you.
We can't wait to see you at the store again when you are ready for your next appliance!
Best,
CAS
They appeared to be honest
They appeared to be honest, non-aggressive sales and informative.
April 11, 2026
Our salesman
Our salesman, Sloane, was professional, well informed and very helpful in helping us find the appropriate Frigidaire appliance.
The immediate availability of the fridge was most helpful in our purchase.
The delivery went well especially as the doors of our old fridge needed to be removed to exit our condo!!
April 10, 2026
Reply from Canadian Appliance Source - Kingston
Hello Paul,
We're happy that Sloane could help you secure that Frigidaire unit right when you needed it, and that the delivery team handled the tight condo fit so professionally. We appreciate the opportunity to assist you and look forward to seeing you next time.
Sincerely,
CAS
Great service!
April 2, 2026
Reply from Canadian Appliance Source - Kingston
Hello Hans
We are thrilled you enjoyed your time with us. We look forward to working with you again in the future.
Sincerely,
CAS
I lucked in when I shopped at CAS. I got exactly what I wanted and the delivery - smooth as silk.
The service of course, but that's really nice washer too.
April 3, 2026
Reply from Canadian Appliance Source - Kingston
Hi Ray,
We're glad you appreciate the washer and our service! Thank you for your positive feedback; it means a lot to us.
CAS
Great service and speedy delivery
Great service and speedy delivery. The team was helpful in showing us all the options and helping us make our decision.
March 28, 2026
Reply from Canadian Appliance Source - Kingston
Hello Heidi,
It was a pleasure assisting you! We are so pleased our team could help you explore all the options and get your new appliances delivered so quickly. We look forward to seeing you at the store for any future needs.
Kindest regards,
CAS
Terrible experience
Terrible experience. I will never use this company again and will warn everyone I know that even mentions buying new appliances what kind of customer service they have.
March 18, 2026
Reply from Canadian Appliance Source - Kingston
Dear Cory Tyo,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating this must have been. Please note that for security reasons, valid identification is required at the time of pickup to verify the individual listed on the order. Additionally, as the order was cancelled and originally paid by cash, the refund is processed via e-transfer, which may take longer than standard refund methods.
We sincerely apologize for any inconvenience caused and appreciate your understanding.
Sincerely,
CAS
Appliance was not installed properly by "professionals"
I bought a Samsung heat pump dryer. I had to wait 2 weeks for it to arrive. It was installed "professionally" by the deliverers that CAS supplied. Then, after 1 load, it started malfunctioning, indicating that the water tank was full when it’s completely empty. I’ve had 2 visits by a technician, they replaced two parts and it still did not function. After 1 month and the 3rd visit by a repair technician, it turned out that the drainage pipes were not installed correctly by the "professionals". I hope that my dryer will work properly now but this has not been a good experience.
March 18, 2026
Reply from Canadian Appliance Source - Kingston
Dear Esther Chang,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the ongoing issues with your dryer.
We understand how frustrating this must be, especially after multiple service visits without a resolution. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
Please reach out to aftersales@caslp.ca with your order details so our team can review your case further and assist you. We appreciate the opportunity to help resolve this.
Sincerely,
CAS
Reply from Canadian Appliance Source - Kingston
Hi Bill,
Thank you for your feedback! We truly appreciate your choosing Canadian Appliance Source.
We’re glad to hear we had exactly what you were looking for and that everything was delivered as promised—that’s what we strive for every time.
We appreciate your business and look forward to assisting you again in the future. If any of your family or friends are in need of appliances, we’d be grateful if you recommended CAS to them.
Thanks again for your support—we hope to serve you again soon!
CAS
LG WM3600 Font Loader Washer
The model I was looking for was available at the store so I could verify its look and its dimensions. The salesman answered the questions I had and the price was very good.
The delivery was scheduled for a couple of days later and the delivery men were punctual. The delivery and installation were included in the price of the appliance and it was done very efficiently. About 15 minutes after the men left the machine had done its cleaning cycle and I was ready for my first load of clothes.
I am satisfied with my purchase and I would recommend CAS.
March 24, 2026
Reply from Canadian Appliance Source - Kingston
Hi Pierre,
Thank you so much for sharing your detailed experience! We truly appreciate your choosing Canadian Appliance Source.
We’re glad you were able to see the model in-store and get all your questions answered—it’s so important to feel confident in your purchase. It’s also great to hear that the pricing, delivery, and installation all met your expectations, and that everything was completed efficiently so you could start using your new machine right away.
We truly appreciate your recommendation and your business. We look forward to assisting you again in the future, and if any of your family or friends need appliances, we’d be grateful if you shared your experience and recommended CAS.
Thanks again for your support—we can’t wait to serve you again!
CAS
Miguel was great
Miguel was great, he provided helpful information and worked with us to purchase three stoves. He was professional, courteous, and prompt in responding to emails.
March 3, 2026
Reply from Canadian Appliance Source - Kingston
Hi Shaun,
Thank you so much for your feedback and for choosing CAS—we truly appreciate your business! We’re thrilled to hear that Miguel provided helpful, professional, and courteous service while assisting you with the purchase of three stoves.
It’s wonderful to know he was prompt and responsive throughout the process. We’d love the opportunity to serve you again in the future, and if any friends or family are looking for appliances, we’d sincerely appreciate your recommending CAS.
Thanks again, and we look forward to helping you next time!
CAS
My experience was generally good
My experience was generally good. However I'm not sure I would purchase from Canadian Appliance again simply because I work Mon-Fri 9am-5pm and there is no deliveries on the weekends.
March 14, 2026
We had a wonderful nonpressure yet…
We had a wonderful nonpressure yet informative experience with CAS. Will be back for sure.
March 16, 2026
Reply from Canadian Appliance Source - Kingston
Hi,
Thank you for your feedback! We’re delighted to hear that your experience with CAS was informative and pressure-free.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Reply from Canadian Appliance Source - Kingston
Hi Roderick,
Thank you for your feedback! We’re glad to hear you received very good service and that everything went smoothly with no issues.
We truly appreciate your business with CAS and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends—we’d be happy to help them as well!
CAS
Friendly knowledgeable staff
Friendly knowledgeable staff. Delivery and set up was exceptional service. Very happy with the washer and total experience of purchasing it with CAS!
March 15, 2026
Reply from Canadian Appliance Source - Kingston
Hi Angela,
Thank you so much for your wonderful review! We’re thrilled to hear that our staff provided friendly and knowledgeable support and that our delivery and setup exceeded your expectations. It’s fantastic to know you’re happy with your washer and your overall experience with CAS.
We truly appreciate your business and look forward to serving you again in the future. Please feel free to share your experience with family and friends—we’d be happy to help them as well!
CAS
Easy and knowledgeable
Salesman was very knowledgeable and to the point on my questions. Fast and easy transaction
March 15, 2026
Reply from Canadian Appliance Source - Kingston
Hi Barry,
We're glad the sales team's expertise and efficiency made your transaction smooth. We appreciate your feedback and are always here to help you!
CAS
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