I called the store directly. Ayden was very helpful/informative and asked the right questions on my needs. I will be honest and say I was price shopping and looking for in stock item. He emailed me... See more
Company replied
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See what reviewers are saying
We are happy with our recent purchase of a Tru Arctic beverage fridge. The delivery system is a concern since you can request a 3 hour window for delivery but they do not honor it and come when they w... See more
I needed a new fridge fast and this was the only place in town that could deliver within 1–2 days. Their prices were very reasonable, and the service was excellent. Aydan was especially helpful in fin... See more
Company replied
Travis Clarke the Sales Agent was professional & efficient. He took his time assisting us as well as making sure that as soon as the items we ordered were in stock we were alerted. The delivery serv... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Kingston
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
2511 Princess St, A2, K7M3X9, Kingston, ON, Canada
- 3432925683
4.7
Excellent
102 reviews
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Reply from Canadian Appliance Source - Kingston
Hi Corey,
Thank you for your feedback! We're happy to hear your experience was easy and great. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
All aspects of this transaction met and…
All aspects of this transaction met and exceeded expectations.
June 6, 2026
Reply from Canadian Appliance Source - Kingston
Hi Cliff,
We are so happy to hear we exceeded your expectations! Thank you for sharing your positive experience.
CAS
Reply from Canadian Appliance Source - Kingston
Hi Margo,
We are so glad you enjoyed our service and pricing. Thank you for your feedback!
CAS
Excellent sales representative who is…
Excellent sales representative who is knowledgable and allowed me to really go deep on details for tech specs, measurements, etc. We were able to expedite the sale very quickly as well. The delivery guys were fantastic. Thanks so much.
May 23, 2026
Reply from Canadian Appliance Source - Kingston
Hi Pierre,
Thank you for your wonderful feedback and for choosing CAS! We’re delighted to hear our sales representative provided knowledgeable support and helped make the process quick and efficient, while our delivery team delivered a fantastic experience as well. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Such a great experience
Such a great experience! I had the items within days and the delivery staff were quick, efficient and very professional.
May 22, 2026
Reply from Canadian Appliance Source - Kingston
Hi Paulene,
Thank you for choosing CAS! We’re so happy to hear you had a great experience and that your items were delivered quickly and professionally. We truly appreciate your business and look forward to serving you again in the future — and please feel free to recommend CAS to your family and friends!
CAS
Great value and no pressure.
Aydan Stinson was the key to this purchase. No pressure and he allowed us to check out appliances without pushing. Was immediately tuned in when we had questions. Gave us some great feedback and fine tuned our selection. Delivery was exactly on time as promised and the 2 young delivery guys were very polite and efficient. Thank you for making this appliance purchase easy and stress free.
May 17, 2026
Reply from Canadian Appliance Source - Kingston
Hello Jeff
We are incredibly grateful that our team could provide a comfortable, stress-free environment and that our delivery crew followed through perfectly.
We look forward to working with you again on your next purchase.
Respectfully,
CAS
It is with tremendous
It is with tremendous, and unrivalled pleasure that I write this review about your sales rep, Sean! He was professional and personable. He was extremely knowledgeable. He got us exactly what we wanted at a price that was more than fair in the marketplace. It was an entirely wonderful experience, including the delivery process. We were informed every step of the way. Such professionalism, such quality, exceptional working with Sean. We highly highly recommend. Lynne and Tom Stewart.
May 10, 2026
Reply from Canadian Appliance Source - Kingston
Hi Tom,
Thank you, Lynne and Tom, for your wonderful feedback and for choosing CAS. We’re thrilled to hear Sean provided such a professional, knowledgeable, and seamless experience from start to finish, including the delivery process. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
Service is amazing,
Service is amazing,
From the time I purchased my new appliances to removal of old appliances with delivery and set up was under 22hrs.. incredible service!
I’m very pleased!
May 16, 2026
Reply from Canadian Appliance Source - Kingston
Hi Patti,
Thank you for your wonderful feedback and for choosing CAS. We’re thrilled to hear you were happy with the fast turnaround from purchase to delivery, removal, and setup. We truly appreciate your business and look forward to serving you again—please feel free to recommend CAS to your family and friends.
CAS
My second purchase of an appliance from…
My second purchase of an appliance from Sean. He’s a great guy to deal with and the delivery options are very helpful. Great team!
May 16, 2026
Reply from Canadian Appliance Source - Kingston
Hi Neil,
Thank you for choosing CAS and for your continued support! We’re glad Sean and the team made your second purchase a great experience and that the delivery options worked well for you. We truly appreciate your business and look forward to serving you again in the future. Please don’t hesitate to recommend CAS to your family and friends!
CAS
Very helpful with product
Very helpful with product, listened to what I required and helped make suggestions. Looked for best prices to get me. Delivery guys were also amazing and very helpful.
Only one issue, when looking at the website amd product it indicates free delivery and other inclusions however this wasnt the case.
May 6, 2026
Reply from Canadian Appliance Source - Kingston
Hi Unique,
Thank you for choosing CAS and for your thoughtful feedback! We’re glad to hear our team helped find the right product and that delivery went smoothly. We also appreciate you bringing up your concern regarding the website information, and we’ll make sure it is reviewed internally. We truly value your business and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Well done
Well done. Awesome experience. Fast delivery, salesperson excellent, price competitive, website great. Communication great. LG machine great. Thanks.
May 9, 2026
Reply from Canadian Appliance Source - Kingston
Hi Greg,
Thank you for your fantastic review and for choosing CAS! We’re so pleased to hear you had an awesome experience from start to finish, including fast delivery, great communication, competitive pricing, and a smooth website experience.
It’s wonderful to know our salesperson provided excellent support and that you’re happy with your LG machine. We truly appreciate your business and your kind words.
CAS looks forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Enjoy your new appliance!
CAS
Was a great experience
Was a great experience. Next day replacement of our fridge - and a great deal too boot. Sales staff was very helpful coming up with a great price for us. Will use them again if we have another appliance failure!
May 9, 2026
Reply from Canadian Appliance Source - Kingston
Hi Randy,
Thank you for your great feedback! We’re so pleased to hear that you had a positive experience and were able to get a next-day fridge replacement at a great price. It’s wonderful to know our sales team helped find a deal that worked for you and made the process smooth during an unexpected appliance failure.
We truly appreciate your business and your trust in Canadian Appliance Source. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends as well. Thank you for choosing CAS!
CAS
The sales associate (Sean) made our…
The sales associate (Sean) made our purchase an enjoyable experience. !
May 7, 2026
Reply from Canadian Appliance Source - Kingston
Hi Steve,
Thank you for your kind review and for choosing Canadian Appliance Source! We’re so happy to hear that Sean made your purchase such an enjoyable experience. Providing friendly and helpful service is something we truly value at CAS. We appreciate your business and look forward to helping you again with any future appliance needs. Please keep us in mind for your next purchase, and feel free to recommend CAS to your family and friends!
CAS
Fast delivery...good personel at store.
April 29, 2026
Reply from Canadian Appliance Source - Kingston
Hi Fred/Alke,
We appreciate you sharing that our delivery was fast and our store personnel were good. Thank you for your positive feedback!
CAS
Sean made it seamless and easy and the…
Sean made it seamless and easy and the delivery guys were fantastic!
May 2, 2026
Reply from Canadian Appliance Source - Kingston
Hi Allane,
Thank you for the great review and for choosing CAS! We’re delighted to hear that Sean made the process seamless and easy, and that our delivery team provided fantastic service as well. We truly appreciate your business and are so pleased you had a positive experience from start to finish. We look forward to serving you again in the future, and we’d be grateful if you keep CAS in mind for your family and friends, too!
CAS
Very easy to obtain info from the…
Very easy to obtain info from the salesman. He got me exactly what I needed and at the price I wanted. Delivery and setup were seamless. Ordered washing machine on Wednesday and was doing laundry Friday night🙂
April 29, 2026
Reply from Canadian Appliance Source - Kingston
Hi Lorrie,
Thank you for your great review! We’re glad to hear the process was easy and that our team helped you find exactly what you needed at the right price.
It’s also wonderful to know your delivery and setup were seamless—and that you were already doing laundry just a couple of days later! That’s the kind of fast, efficient service we aim to provide.
We truly appreciate your business and look forward to serving you again in the future. If you know anyone else in need of appliances, we’d be grateful if you’d recommend CAS to your family and friends.
Thanks again for choosing CAS!
CAS
Grear experience!
Great sales experience with Sean in Kingston, and amazing delivery and set up from Rob and Junior !
April 25, 2026
Reply from Canadian Appliance Source - Kingston
Hello Susan
We are so pleased to hear that your interactions from the initial purchase through to the home setup were so positive. It was a pleasure serving you!
We look forward to seeing you at the store for any of your future needs.
Best regards,
CAS
Sean and Sloan were very helpful and…
Sean and Sloan were very helpful and informative, and made the purchase process easy and understandable. I think we’ll be very happy with our dishwasher.
April 24, 2026
Reply from Canadian Appliance Source - Kingston
Hi Kate,
Thank you for your kind review! We’re glad to hear Sean and Sloan were helpful and informative, and that they made the purchase process easy and clear for you.
We’re confident you’ll be very happy with your new dishwasher!
We truly appreciate your business and your trust in CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for choosing CAS!
CAS
Knowledgable friendly sales staff
Knowledgable friendly sales staff. Great delivery experience.
April 25, 2026
Reply from Canadian Appliance Source - Kingston
Hi Jeffrey,
We appreciate your positive feedback regarding our friendly sales staff and delivery experience. We are so glad you had a great experience!
CAS
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