Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... See more
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We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... See more
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Rebecca was an amazing sales person. We plan to buy future appliances, but we want her to be the one to help us. The delivery process was smooth. Great communication and the drivers that came and drop... See more
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Our salesperson Nina was friendly and professional. Very helpful. The men who delivered the new stove and took away the old one were amiable and efficient. The gentleman who connected the new stove wa... See more
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Company details
- #3 of 6 best companies in Appliance Store
About Canadian Appliance Source - Markham
Written by the company
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details, from complimentary water and coffee, to helpful customer information stations to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Contact info
8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Canada
- 9054757530
4.7
Excellent
2K reviews
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Reply from Canadian Appliance Source - Markham
Hi Gary,
We are so glad to hear that our team member was pleasant, efficient, and helpful. Thank you for your kind words! We truly appreciate your business and look forward to serving you again.
CAS
strong dent on the door for brand-new item and their poor cs
I had a very disappointing experience with Canadian Appliance Source.
After receiving my brand-new refrigerator, I discovered a large dent on the front door. I contacted Customer Service expecting assistance, but instead the representative became argumentative and even asked if I "didn't understand what they were saying."
I was told my only options were a 10% discount or waiting approximately two days for a return or exchange. When I explained that this was my only refrigerator and asked what I was supposed to do with all of my food during that time, I was simply told, "I don't know."
I then requested to speak with a supervisor. The representative claimed they were the manager and that there was nobody above them I could speak to. The salesperson who sold me the refrigerator also refused to help and told me to deal only with Customer Service.
Although the company has since arranged for LG to replace the damaged door, I find it extremely disappointing that a brand-new appliance requires a major exterior component to be replaced immediately after delivery. I purchased a brand-new refrigerator, not one that needed a service appointment and repairs on day one.
Mistakes can happen, and damaged products are understandable. What is not acceptable is dismissive, unprofessional customer service, refusing to escalate a customer's concerns, and failing to provide a practical solution for a customer who has no refrigerator to store food.
Because I do not believe this matter was handled appropriately, I have also filed complaints with the Better Business Bureau (BBB) and Ontario Consumer Protection. I hope the company reviews both its quality control and customer service practices so future customers do not have to go through the same experience.
I expected much better support after spending thousands of dollars on a new appliance.
Based on my experience, I cannot recommend Canadian Appliance Source. I would strongly encourage prospective customers to consider other retailers.
July 13, 2026
Unprompted review
Reply from Canadian Appliance Source - Markham
Dear Harry Im,
Thank you for sharing your feedback with us.
We are sorry to hear that your LG refrigerator arrived with a dent on the door. Appliances identified as damaged should be refused with the delivery team upon arrival.
Canadian Appliance Source receives all products directly from the manufacturer in their original packaging.
Because we do not sell refurbished appliances, we have no way of knowing if an item has sustained concealed damage prior to delivery.
In this case, the refrigerator was accepted and signed for.
Since you declined the compensation offer presented by our Customer Care team, you were guided to our Return and Exchange Department.
Our Return Department replied to your email requesting a door replacement and has scheduled a service appointment with the manufacturer for July 17th.
Despite our team scheduling this service, you requested additional compensation.
We believe our team has assisted you to the best of its ability and, per your request, has arranged to have the door replaced.
Consequently, we will not offer further compensation.
This same response will be shared on the Better Business Bureau platform.
Sincerely,
Canadian Appliance Source
I didn't have to haggle to get a great…
I didn't have to haggle to get a great price. Delivery, removal and installation were seamless and excellent. I felt I could trust the team and the process. Great work to all!
July 9, 2026
Reply from Canadian Appliance Source - Markham
Hi Jennifer,
Thank you for your wonderful review! We're delighted to hear that you received a great price without any hassle, and that the delivery, removal, and installation processes were seamless and excellent. We truly appreciate your trust in our team and look forward to serving you again.
CAS
The delivery and installation was on…
The delivery and installation was on time, the men very respectful of my home.
July 8, 2026
Reply from Canadian Appliance Source - Markham
Hello Martin
It is wonderful to hear that our team was punctual and took excellent care of your property.
We look forward to welcoming you back the next time you need us!
Best regards,
CAS
Salesman very helpful in assisting us…with a type of appliance that met our needs and budget.
Salesman very helpful in assisting us in.making the right choice for our appliance
PRICE WAS competitive and fair.
Good Communication, right after purchase, and on time delivery.
July 8, 2026
Reply from Canadian Appliance Source - Markham
Hello Shelly,
We are so glad that our team could help find the right fit for your budget and keep you well-informed throughout.
We look forward to seeing you at the store again soon!
Best,
CAS
Reply from Canadian Appliance Source - Markham
Hello Doreen
We are thrilled that our team could keep your visit so fast, smooth, and straightforward.
We look forward to seeing you at the store the next time you are upgrading!
Cordially,
CAS
Sales representative was accommodating…
Sales representative was accommodating and helpful. The showroom was clean, welcoming and offered a complimentary drinks. The delivery staff were also friendly, professional and polite
July 4, 2026
Reply from Canadian Appliance Source - Markham
Hello Marie,
We are happy to hear that you enjoyed our welcoming showroom environment and that our logistics crew provided such courteous service at your home.
We look forward to seeing you at the store for your next upgrade!
Cordially,
CAS
The service people is very nice and…
The service people is very nice and friendly, the delivery guys are very good.
June 26, 2026
Reply from Canadian Appliance Source - Markham
Hello Yi Ying
We are so glad to hear that our team members were incredibly welcoming and that our delivery crew took such great care of everything.
We look forward to working with you again down the road!
Warmest regards,
CAS
Doing exactly what they said
June 30, 2026
Reply from Canadian Appliance Source - Markham
Hello John
We are glad to hear that everything was carried out precisely as promised.
We look forward to working with you again on your next purchase!
Best regards,
CAS
Great service, staff and delivery
Great service, staff and delivery! I urgently needed a new washer and dryer after mine broke, CAS made everything very smooth and easy!
June 30, 2026
Reply from Canadian Appliance Source - Markham
Hello Emily
We are so glad that our team could step in and make the replacement process entirely smooth and effortless during an urgent situation.
We look forward to seeing you at the store again down the road!
Best,
CAS
My experience to CAS is very satisfy…
My experience to CAS is very satisfy with the sales gentleman Naveed who is very helpful and explained everything to me and the total time spent is quick and fast,also the delivery time is as promised,the delivery crew is also very professional.
June 17, 2026
Reply from Canadian Appliance Source - Markham
Hi Kwok,
Thank you for your wonderful review! We’re delighted to hear our sales team was helpful, took the time to explain everything, and made the purchasing process quick and easy. It’s also great to know your delivery arrived as promised and our crew provided professional service. We truly appreciate your business with CAS and look forward to serving you again. Please feel free to recommend CAS to your family and friends!
CAS
Reply from Canadian Appliance Source - Markham
Hi Peter,
Thank you for your kind words and for choosing CAS! We're glad our sales representative provided attentive and responsive service. We appreciate your business, look forward to serving you again, and would be grateful if you recommend CAS to your family and friends.
CAS
Aarushi was great to deal with over the…
Aarushi was great to deal with over the phone for the best price. Excellent communication for delivery timing. Installation crew was efficient and easy to work with. Highly recommend.
June 19, 2026
Reply from Canadian Appliance Source - Markham
Hi Crew,
Thank you for your kind review! We're delighted to hear Aarushi provided great service over the phone and helped you secure the best price, and that communication and installation went smoothly. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Markham
Hi Angela,
Thank you for your kind words! We're glad to hear our team provided knowledgeable service and a great installation experience. We truly appreciate your business, look forward to serving you again, and hope you'll keep CAS in mind for future needs and recommend us to family and friends.
CAS
Reply from Canadian Appliance Source - Markham
Hi Thao,
Thank you for your review! We're happy to hear you were pleased with our service, pricing, delivery, and setup. We truly appreciate your business, look forward to helping you again in the future, and hope you'll recommend CAS to your family and friends.
CAS
Excellent experience
Our sales rep Rebecca was very professional, knowledgeable and genuinely cares about her customers. We found her very helpful and paid attention to details. The delivery gentleman Jack was also very helpful, courteous, and informed us with accurate delivery time.
June 7, 2026
Reply from Canadian Appliance Source - Markham
Hi,
Thank you for choosing CAS and for your kind review! We're delighted to hear that Rebecca provided such professional, knowledgeable, and attentive service, and that Jack ensured a smooth and well-communicated delivery experience. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
The salesman is experience
The salesman is experience, helpful and patient to explain things to us before we made our final decision.
June 10, 2026
Reply from Canadian Appliance Source - Markham
Hi David,
Thank you for choosing CAS and for your kind review! We're glad to hear our sales team was helpful, patient, and took the time to ensure you felt confident in your decision. We truly appreciate your business and look forward to serving you again. Please keep CAS in mind for your future appliance needs, and feel free to recommend us to your family and friends!
CAS
Great selection of products and great service
Great selection of products and good prices. Easy to deal with. Reliable and trustworthy
May 30, 2026
Reply from Canadian Appliance Source - Markham
Hi Nadine,
Thank you for your wonderful feedback and for choosing CAS! We're glad you found our selection, pricing, and service to be reliable and easy to work with. We truly appreciate your business, look forward to serving you again, and hope you'll recommend CAS to your family and friends.
CAS
Reply from Canadian Appliance Source - Markham
Hi Francis,
Thank you for your feedback! We’re glad to hear you’re happy with the product, pricing, and service. We truly appreciate your business and look forward to serving you again in the future. Please keep CAS in mind for your next appliance needs, and feel free to recommend us to family and friends.
CAS
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